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“Excellent Services”

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Holiday Inn & Suites Atlanta Airport - North
Ranked #32 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed March 24, 2014

My family alone with my church family had a church convention at this facility, from the moment we arrived until check out the staff was excellent. The next morning some of my family and I meet the manager Ms. Ashley and Ms. Netsanet, they greeted us with the most beautiful smiles introduce themselves to the family, offered any assistant if needed. My family and I was looking for a particular restaurant Ms. Ashley went out her way to assit us, something she did not have to do, but she was so professional with her work and wanting to help my family, I wanted to take this time to inform the Head Hotel Managers about the EXCELLENT services my family received, and encourage anyone looking for a great place/HOTEL to stay when visiting Atlanta, GA. to stop by this particular Hotel and enjoy the Excellent services they will receive. The POLLARD/ROGERS Family ( baby Ivory).

  • Stayed: March 2014, traveled on business
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1  Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 25, 2014

Thank you for your compliments of The Holiday Inn Brand Hotel. I sincerely appreciate you taking the time to share your kind words with the TripAdvisor readership. Thank you for recognizing The Holiday Inn Brand Hotel for its great new product, outstanding guest services, ideal location and exceptional comfort. Hearing feedback from loyal guests such as you is one of the many reasons our staff members are so proud to be a part of the new Holiday Inn. We are thrilled that our team delivered the holiday inn promise and created a hotel that guests love. We are looking forward to your return as our guest in the future Thank you.

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535 - 541 of 755 reviews

Reviewed March 22, 2014

My family of 4 booked a room with double beds for our stay. Upon arrival the front desk clerk check us in with our reservation. She immediately noticed we had 2 small kids and began to upgrade us to a double bed suite. Unfortunately none was available. The next morning the front desk clerk assisted me in printing out my tickets to take my kids to the aquarium she also informed us that she would hold our luggage while we were at the aquarium and upgrade us from a double bed room to a double bed suite soon as one comes availabe. After returning from aquarium we had a huge nice super clean and comfortable suite! This clerk went above and beyond with her Customer Service skills and I will definitely stay here again.

  • Stayed: March 2014
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Thank JCARSON272002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 24, 2014

Wow, Thank you, Thank you for this wonderful great comments and for taking the time to share this valuable feedback with TripAdvisor readership, who like us, rely so much on all the valuable feedback such as yours. On behalf of the entire team I cannot thank you enough for taking the time to recognize the Quality service and the outstanding team we have at our holiday inn Brand hotel. Thank you for noticing our rooms and the great service you received from our team. We are thrilled that we have changed your views and gained you as loyal Holiday Inn Brand Guest. We are grateful for our team in delivering the holiday inn promise and creating a hotel that guests love. Thank you for this great opportunity. I am delighted that you enjoyed your interaction with my colleague’s for they are who make this hotel what it is. Have a wonderful week. Nabil

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Reviewed March 19, 2014

Had lunch in the restaurant. Great salad and great service from Jessica. Had the sirloin salad with balsamic dressing. They did not skimp on the blue cheese or the tomatoes. Sirloin was cooked just the way I like it.

  • Stayed: March 2014, traveled on business
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Thank WJD330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 20, 2014

I am glad you have the opportunity to taste our great food. Many thanks for your lovely review. As always, we truly appreciate the time taken to write your thoughts on TripAdvisor. Thank you for your gracious compliments. I am delighted to read of your recent experience here at our Holiday Inn Brand Hotel, Atlanta Airport. As your satisfaction is our mission, we are committed to creating lasting impressions and delivering the Holiday Inn promise in creating a hotel that guests love. From our restaurant & bar menu to our rooms to our outstanding team that make all this happened. I kindly thank you for your thoughtful recognition of our service team and for your time in writing this wonderful review. have great day Nabil

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Reviewed March 17, 2014

My recent stay at the Holiday Inn & Suites Atlanta Airport-North was exceptional. I was given upgraded accommodations because I am a Priority Club member. The property was very clean and the one bedroom suite was very comfortable and well appointed. The staff was extremely accommodating and made me feel very welcomed. I had some very minor complaints about a couple of things in the room, such as, water left over In the coffee maker, presumably from the previous guests and almost before I could hang up with the front desk, housekeeping was at my door with apologies and remedies. Within minutes after housekeeping arriving, the manager called me personally to apologize and see how he could make my stay even more enjoyable. I can not say enough about the staff (including housekeeping). Excellent Holiday Inn.

  • Stayed: March 2014, traveled with family
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Thank TanMarie42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 18, 2014

Thank you for these wonderful observations and for taking the time to share this valuable feedback on our Holiday Inn brand hotel with TripAdvisor readers who, like us, rely so much on all the valuable feedback such as yours. We are ecstatic to hear that you found our wonderful team to be helpful and friendly; We are also so glade that you found our hotel to be well-appointed. We are thrilled that our team have delivered the holiday inn promise and created a hotel that guests love. We all in every department strive to ensure our guests feel right at home with us and we are so glad you found your room to be comfortable and pleasant. We hope that you will stay with us again next time you are in Atlanta. I would like to emphasis that in our holiday inn brand hotels, we strive to ensure every guest of our hotel, restaurant, and bar leaves with a pleasing and positive, lasting impression. Thank you for you feedback, have a wonderful week. Nabil

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Reviewed March 15, 2014

my overall say here has been wonderful! i love it here and the staff is so nice and i always stay at the hotel it is so quiet here and relaxing has a resturaunt here and all! thanks to nabil ghanem he has made my stay so wonderful and he is so nice and respectful

Room Tip: get a suite they make you feel at home
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  • Stayed: March 2014, traveled with family
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Thank nard p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 17, 2014

Thank you for your feedback and for posting them on the TripAdvisor sight. Our team strives to be the best they can be every occasion they get. There goals are very clear “to give the best service to all guest at all times - no exceptions”. The Team and I truly trust .Our team beyond doubt believes that they will continue doing great thing every occasion they get. I do want to express my sincere appreciation for you for noticing my colleagues and their efforts in making the Holiday Inn Brand hotel the best in Atlanta, and creating a hotel that guests love. We look forward to your return soon. Sincerely, Nabil Thank you again for your time has a great week.

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Reviewed March 15, 2014

my stay here so far has been amazing! nabil ghanem has been so generous and nice since the day weve got here! i come here all the time and i perfer anyone to come stay here! hotel is so clean and employees are so nice! i could live here!! :) thanks nabil ghanem for being so nice :) and it is so quiet here!
~kymberlee porter

Room Tip: choose the suites so big and makes you feel like your at home
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  • Stayed: March 2014, traveled with family
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Thank kymberlee p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 17, 2014

Thank you for taking the time to share feedback about your stay at our Holiday Inn Brand Hotel with the TripAdvisor readership. Thank you for recognizing the location and the great new rooms. We are thrilled that you enjoyed the accommodations and the service from our team. We are glade that we delivered the holiday inn promise of great service and creating a hotel that guests love. We look forward to extend the same great service and wonderful food and beverage quality to you in the future often. Hearing feedback from you is one of the many reasons our team members continue to advance and so full of pride to be a part of the new Holiday Inn Brand Hotel. Thank you for your feedback. Please let us know if you need assistance with future reservations. Have a pleasant and wonderful day sincerely. Nabil

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Reviewed March 14, 2014

We had a mixup with our reservation where we showed up a day earlier than they had us booked for but the staff figured it out anyway even when they were fully booked and our group was 18 people. I give them a high recommendation and can't say enough about how great the customer service was.

  • Stayed: March 2014
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Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this reviewResponded March 15, 2014

Thank you for these wonderful comments and for taking the time to share this valuable feedback on the TripAdvisor .I am so sorry that you reservation date was incorrect, but I am thrilled that we made your stay pleasing. I was glad to hear that you found our staff to be helpful and friendly--that's a good thing, and that you found the hotel to be clean and well appointed. Thank you for your endorsement. Hopefully your travel will bring you back in great occasions and wonderful circumstances. We will be looking forward to your future visits. Thank you again for the great review. We are thrilled that our team has delivered the holiday Inn promise and created a hotel that guests love. Have a wonderful week. Nabil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Atlanta Airport - North

Address: 1380 Virginia Ave, Atlanta, GA 30344-5227
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Atlanta
#53 Romantic Hotel in Atlanta
Price Range: $139 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Atlanta Airport - North 3*
Number of rooms: 330
Official Description (provided by the hotel):
NOW OPEN!Modern style, chic design, a technologically advanced atmosphere, and forward thinking food and beverage concepts are just a few ways to describe the Holiday Inn & Suites Atlanta Airport North - a Brand New Airport Hotel Experience. Located at 1380 Virginia Avenue, Atlanta, GA 30344.Featuring an innovative and new approach to the Atlanta airport hotel market, the hotel has built and cultivated the ultimate experience for the modern traveler - with all the comforts of home including an outdoor pool and full service 24-hour fitness center.The Holiday Inn & Suites Atlanta Airport North has 330 brand new luxury rooms including 140 suites that combine elegance, technology, and unparalleled comfort. The property has a restaurant, bar, market pantry and business center which represents a bold, fresh and new approach to hotel social living. It is the heartbeat of the hotel’s signature concept, which integrates world-class service with the latest technology.If you’re in town for a meeting, there’s no better place to have it than here. With 15 meeting rooms including a Ballroom and adjacent pre-function space totaling 12,000 Sq. Ft., the hotel can accommodate any type of meeting or special event you have in mind and of course our meeting rooms are equipped with fiber optic Internet. "Twenty-Nine - Food With Latitude", our catering concept; goes beyond the banquet room with menu selections inspired by the legendary cities, cultures, and history along the 29th Parallel. A variety of packages and options are available for day and weeklong meetings.Just four minutes away from the world's busiest airport, Hartsfield-Jackson International Airport, and eight miles from the heart of downtown Atlanta, you're a short ride away from all of Atlanta's attractions, events, shopping, and restaurants.At the core of the Holiday Inn Experience is the hotel’s signature service. Whether you’re in your room, hanging out in the lobby or simply need directions, the staff is ready and willing to assist you during your stay. When you depart, we want you to think of us and begin planning your return as soon as you get home.We’re not just another hotel, we’re not just another stay along the way - we’re Holiday Inn & Suites Atlanta Airport-North. ... more   less 
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Also Known As:
Ramada Atlanta Airport Hotel Atlanta

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