I’m just wrapping up a three-night business trip at the Grand Hyatt Buckhead and what really stood out was the excellent service and attention to detail.
Originally built nearly 30 years ago as the Niko,the lobby bar had an East meets West decor with a faux view of a tranquil waterfall. Its sushi restaurant was the best in Atlanta in the 80’s. Sadly the sushi bar is long gone along with the tranquil Japanese garden. But the waterfall still provides the lobby with a great backdrop even though the Niko’sTara meets Tokyo decor has been traded for neutral plush and remaned Onyx at the Grand..
Check in was fast via kiosk but a fully staffed front desk was also available. Grand Hyatt Buckhead also has two kiosks on the ballroom level just below the main lobby that are more convenient to the self-parking lot.
My room was on one of three Regency Club floors. Overall the room was in good repair. The TV set was not flat screen and wired and wireless Internet speeds were slow and not up to modern hotel standards. Dialing out on the desk phone was bothersome; I got a busy signal least 40% of the time. The bed was comfortable with a feather mattress top and quality pillows and linens. The bathroom was good size for a hotel built in the 1980’s. with a tasteful marble floor, Speakman shower head and phone by the commode.
Cassis, the hotel’s main dining room, is open for breakfast, lunch and dinner. Lighter fare is available in Onyx, the lobby lounge. The food was universally excellent. The breakfast buffet was what you might expect at any Hyatt except everything tasted good! Hot food was hot, cold food cold, just like it should be but usually isn’t. Room service was prompt and again standard Hyatt fare was prepared with care and skill. What a difference.
Housekeeping was very attentive. I never returned to a dirty room. Valet was prompt with the delivery of my car every time. At breakfast one morning the hostess traded my white napkin for a black on because she noticed I had on dark pants. They were gym shorts! Still a very nice gesture.
Food selection in the Regency Club was lacking for breakfast, strictly toaster friendly with no low carb choices. In the evening nothing hot on the Regency Club buffet but the cold presentation was very nice and included sushi (hopefully NOT leftover from the Niko). The club is open all day for soft drinks and snacks. Please be aware that The Regency Club stops serving breakfast at 8:30am.
Overall it was very please stay. It wouldn’t be hard for the hotel to invest in some new TV’s and trade up their ISP. There is a lot of competition in this price range in the Buckhead area and I hope Hyatt will catch up.
- Official Description (provided by the hotel):
- A tranquil retreat within a vibrant urban setting. ... more less
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- Also Known As:
- Grand Hyatt Atlanta In Buckhead Hotel Atlanta
- Hyatt Atlanta In Buckhead
- Grand Hyatt Buckhead
- Atlanta Hyatt