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“Wonderful Stay” 5 of 5 bubbles
Review of Grand Hyatt Atlanta in Buckhead

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Grand Hyatt Atlanta in Buckhead
Ranked #16 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Charlotte, North Carolina, United States
1 review
“Wonderful Stay”
5 of 5 bubbles Reviewed September 4, 2013

I took my husband to Atlanta for his birthday weekend getaway and I must say this hotel was wonderful. The employees were very friendly, professional, and displayed great customer service. While there the cable kept turning off due to a glitch that they were working on. It maybe turned off for 10 min total. I called down to the front desk and told the lady ( I believe her name is Cheryl) about the issue and she politely apologized about the issue and offered free breakfast vouchers for two. I wasnt expecting the free breakfast and that alone left a good impression on the hotel. The food was excellent by the way. The hotel loacation was great as well and was in walking distance to a few restaurants, clothing stores, and a dine in movie theater. I will be staying at this hotel in the future and also recommending it to my clients who travel to Atlanta since I am a travel agent. Thank you to the staff for a great experience!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 11, 2013
Thank you for sharing your experience, we are so glad that we were able to make your husbands birthday weekend special and exceed your service expectations. We look forward to your next visit.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
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English first
Denver, North Carolina
Level Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

I have stayed at this hotel on several occasions this year and have always been impressed with the comfort and level of service as well as attention to detail by the staff. The rooms are elegant and comfortable and most have a small refrigerator for your personal needs. The East facing rooms looking across Peachtree have some nice views from the higher floors. The central location near MARTA, shopping and numerous restaurants is ideal and much nicer than the midtown or downtown areas. If you can, ask for access to the Club room where the staff will pamper you with appetizers and drinks in the evening and a light breakfast in the morning. If not, the Casis restaurant has a great staff and offers a great buffet breakfast.

Room Tip: Higher floors on the Peachtree side have the best views.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndyCzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 11, 2013
Thank you for your loyalty and sharing your review of our hotel. We are so glad that we are hitting it out of the park on all levels for you. See you many more times.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, VA
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

We were in town for a football game and chose the Grand Hyatt in Buckhead. The hotel is nicely appointed. The rooms were a good size with comfortable beds, a working area with a desk and a nice bathroom with ample counter space. The location is also nice, within two blocks of MARTA. However, not only is there a charge for the internet in the room, there is also no guest internet throughout the lobby area. I travel quite a bit for business and was very surprised that even sitting in the bar, you could not access the wireless without incurring a charge. Also, the self parking was expensive ($20/day) and problematic as we could never get our room key to work correctly which then required a conversation each time with the parking lot attendant. Finally, we had the breakfast buffet each morning and it was definitely not worth the $22 per person. It really was a fairly limited buffet compared to others that I have seen in my travels and yet it was more expensive. In the end, I just didn't see the value that I got from staying at the Grand Hyatt. Definitely, mainly because of no complimentary internet access anywhere, if I was traveling on business, I would check out other options.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Luv2g0lf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 11, 2013
Thank you for sharing your comments, we truly appreciate the candid feedback. We will make sure to pass along the information and are truly glad you had a great weekend. Hope your team one.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

I was recently at the Grand Hyatt Hotel in Atlanta(buckhead) GA with my wife. The location is great as it is walking distance from the Marta train station that can take you around to the most popular tourist attractions.

The hotel is very elegant and is more tailored to couples or business travelers. So if you decide to stay at this resort, you will notice is really not meant for families as it is surrounded by businesses and as mention above, it tailors to those individuals. As a couple though, it is a nice stay for the price, location and service.

The only negative part of this hotel is not having free WI-FI. They will charge you for this service and parking is not free either. You have to pay either $20.00 for self-parking across the building or $36.00 for valet parking.

Outside of the WIFI and parking, it is a great place to say if you are traveling for business or even as a vacation if you are just traveling as a couple Also the price may be considered high end for some so keep that in mind.

Room Tip: The higher the room, the better view you will get.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mags389899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 11, 2013
Thank you for the great review, we are glad that you enjoyed our hotel and the great location. Like most urban hotels we do have a charge for parking. We are glad that you were able to use Marta and explore, its a great option. See you for your next adventure.
Sincerely,
Grainne Mcclain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

I only spent one night in Atlanta but overall was very pleased with the Grand Hyatt. I was very pleased that the rooms were vary quite - didn't even hear room doors closing. There were only two minor issues: 1. They leave two bottles of water in the guest room, but change you $4.00 each - it would seem to me at the rate they are charging, they could throw in the water for free. 2. The water pressure in the shower was dismal. That happens to be a pet peeve of mine which can easily be fixed by their removing the flow restrictor.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 2, 2013
We are so glad that you enjoyed your stay and appreciate your feedback. We will make sure we pass along your comments and suggestions to the appropriate departments. We love to get suggestions from our guests as this is how we improve. See you soon.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, Indiana
Level Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed August 29, 2013 via mobile

Great hotel with friendly staff! We stayed in 1704 and had a great view. Car service took me to the mall for free. They do free currency exchange and there's plenty of restaurants within walking distance. A much more pleasant stay then the intercontinental hotel close by which is a five star! Excellent sushi restaurant very close to hotel is a must do!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelmomof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 2, 2013
Thank you for such awesome comments, we are so glad you loved the hotel and all the great amenities. See you again soon.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

We had high expectations of this hotel and actually chose it over The Four Seasons because it had a suite available, but what a bad idea. The main areas of the hotel were elegant and promising. Unfortunately our room was not elegant. Furnishings really could use an update and the room didn't feel clean. First there was an empty glass left in the refrigerator with a lemon wedge and straw - yuck! Although we were in a large suite, there were only two bath towels so we had to request extra. You would hope they would catch on for day two and three, but no luck. I finally resorted to bringing towels from the pool area. Also the bath linens smelled stale, as did the room. Bed linens were not impressive for such a nice hotel. The blanket at the end of the bed was snagged and ratty. Again, did I mention the room could use some updates? For the price (nearly $300 nightly plus valet parking, tax, etc.), I expected a lot more and was very disappointed. The pool was large and pool seating was nice. The gardens were pretty. While this is not a review on the local restaurants, I'd encourage you to steer clear of the Buckhead Pizza Co. if you'd like your pizza in the same day you order it.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PJV123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 2, 2013
We are so sorry that you did not enjoy your stay. We appreciate the feedback and the candor. We take these comments to heart and will make sure that action is taken based on them, we really hope that you will come back again so we can show you a much better experience.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Atlanta in Buckhead

Property: Grand Hyatt Atlanta in Buckhead
Address: 3300 Peachtree Road Northeast, Atlanta, GA 30305
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Atlanta
#4 Romantic Hotel in Atlanta
#9 Luxury Hotel in Atlanta
#13 Business Hotel in Atlanta
#16 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt Atlanta in Buckhead 4*
Number of rooms: 438
Official Description (provided by the hotel):
A tranquil retreat within a vibrant urban setting. ... more   less 
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Also Known As:
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Hyatt Atlanta In Buckhead
Grand Hyatt Buckhead
Atlanta Hyatt

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