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“Feels like a 5 star excellent customer service!!”

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Grand Hyatt Atlanta in Buckhead
Ranked #11 of 174 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed August 29, 2013 via mobile

Great hotel with friendly staff! We stayed in 1704 and had a great view. Car service took me to the mall for free. They do free currency exchange and there's plenty of restaurants within walking distance. A much more pleasant stay then the intercontinental hotel close by which is a five star! Excellent sushi restaurant very close to hotel is a must do!

  • Stayed: August 2013
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Thank travelmomof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded September 2, 2013

Thank you for such awesome comments, we are so glad you loved the hotel and all the great amenities. See you again soon.
Sincerely,
Grainne McClain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,489 - 1,495 of 2,080 reviews

Reviewed August 26, 2013

We had high expectations of this hotel and actually chose it over The Four Seasons because it had a suite available, but what a bad idea. The main areas of the hotel were elegant and promising. Unfortunately our room was not elegant. Furnishings really could use an update and the room didn't feel clean. First there was an empty glass left in the refrigerator with a lemon wedge and straw - yuck! Although we were in a large suite, there were only two bath towels so we had to request extra. You would hope they would catch on for day two and three, but no luck. I finally resorted to bringing towels from the pool area. Also the bath linens smelled stale, as did the room. Bed linens were not impressive for such a nice hotel. The blanket at the end of the bed was snagged and ratty. Again, did I mention the room could use some updates? For the price (nearly $300 nightly plus valet parking, tax, etc.), I expected a lot more and was very disappointed. The pool was large and pool seating was nice. The gardens were pretty. While this is not a review on the local restaurants, I'd encourage you to steer clear of the Buckhead Pizza Co. if you'd like your pizza in the same day you order it.

  • Stayed: August 2013, traveled with family
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1  Thank PJV123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded September 2, 2013

We are so sorry that you did not enjoy your stay. We appreciate the feedback and the candor. We take these comments to heart and will make sure that action is taken based on them, we really hope that you will come back again so we can show you a much better experience.
Sincerely,
Grainne McClain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We spent two nights here and loved the hotel. It is elegant and in a great location. The rooms are spacious, there is good lighting, and the bed is very comfortable. We ate two breakfasts in Cassis restaurant and enjoyed them and the lovely garden view.

Room Tip: Bring earplugs in case of noisy guests. We had a rowdy group on our floor.
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  • Stayed: August 2013, traveled as a couple
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Thank GwensGramma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded September 2, 2013

Thank you for the great review. We are glad that you had the time to really enjoy the hotel, room and great food. We look forward to your next stay, make it soon.
Sincerely,
Grainne McClain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013 via mobile

Was here for a family wedding! Great location... we thought. It was a real downer upon checkout to find my car broken into, locks on auto busted and electronics stolen. A bigger downer to find out this hotel's response was less than caring. For 20$/night it's park at your own risk and gee that's too bad if something happens. Other cars too were vandalized and tires slashed the same night. My best advice is do not stay here if you have a car. They are all talk and you will have to WALK!

  • Stayed: August 2013
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5  Thank Melrosetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded September 2, 2013

We are deeply sorry that you experienced this issue while staying at our hotel. Our management staff has followed up with you in person and will continue to be a resource for you.
Sincerely,
Grainne McClain

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Reviewed August 19, 2013

Had a wonderful stay at the Grand Hyatt in Buckhead, such a beautiful hotel (love the gardens) and the staff was amazing! They are so friendly and they go out of their way to be helpful! A great location for shopping, a short walk to Lenox Mall and surrounded by great dining options. A gem of a hotel in the heart of Buckhead!

Room Tip: Had a Suite
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  • Stayed: August 2013, traveled with friends
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Thank travelingmom5255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded August 20, 2013

We are so glad that you enjpyed the hotel, especailly the garden area, its like a little oasis, we know. We love the staff and location too and are glad that you appreciated them.
See you soon,
Sincerely,
Grainne McClain

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Reviewed August 18, 2013

Our stay was just as wonderful as the first ..I love this hotel. It has class as well as elegance. I don't have not even one complaint, nothing. Everything is marvelous, staff, food, location. We travelled this time with more family, and hey love it just as much as we did.

  • Stayed: August 2013, traveled as a couple
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Thank Tiffany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded August 20, 2013

Wow, we really appreciate you sharing this, what can we say but come back often.
Sincerely,
Grainne McClain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

I stayed at this hotel for a conference. Room and bathroom are large and very comfortable. I found the restaurant/bar to be high priced, but then again, it is Buckhead. Location is perfect for shopping and local restaurants.

  • Stayed: August 2013, traveled solo
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Thank Robyn_in_DallaGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded August 20, 2013

We are glad that you enjoyed the hotel and had a great conference. We are hoping that the next time you stay you can enjoy a little more shopping and dining. See you soon.
Sincerely,
Grainne McClain

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Atlanta in Buckhead

Address: 3300 Peachtree Rd NE, Atlanta, GA 30305-2411
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Atlanta
#4 Romantic Hotel in Atlanta
#6 Luxury Hotel in Atlanta
#13 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
Price Range: $151 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt Atlanta in Buckhead 4*
Number of rooms: 438
Official Description (provided by the hotel):
A tranquil retreat within a vibrant urban setting. ... more   less 
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Also Known As:
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Hyatt Atlanta In Buckhead
Grand Hyatt Buckhead
Atlanta Hyatt

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