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“Great Customer Oriented Hotel”

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Grand Hyatt Atlanta in Buckhead
Ranked #18 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Atlanta, GA
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Customer Oriented Hotel”
5 of 5 bubbles Reviewed April 8, 2013

Wonderful hotel. All personnel were friendly, courteous with a can do attitude. It is rare to find a hotel staff that can meet all request with a smile. My wife and I stayed in this hotel while our home was being restored due to a fire on a floor above us. We stayed at this hotel for 46 nights and the staff could not have been better. We asked for an extra chair for our room so we could both watch TV. This was not a problem, the chair arrived within 30 minutes of my request! The room was a large, well equipped room with king sized bed with a large flat screen TV. Bath was large with tub shower combo. We had the buffet breakfast and it was wonderful. There are several restaurants within a very short walking distance. Chick-FiIet, Brick Tops, Buckhead Pizza and others just outside the door. I highly recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BUCKETLISTTRAVELERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 12, 2013
Thank you for the great review and we are so glad that we could literally become your residence during such an awful time for you. Thank you for recognizing our staff, they truly are our best asset. Maybe we can see you for little breaks in the future.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,797 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Andover, Kansas
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 8, 2013 via mobile

We stayed at the Grand Hyatt during the NCAA final four. We had requested a crib but it was not in the room upon arrival. However, one was delivered quickly once asked. We had room service and the hamburger was excellent. My 3 year old son enjoyed the garden by the pool, it was too cold to swim. Beds were comfortable. Housekeeping came at a different time everyday and didn't always fit with our nap schedule. Chick Fil A was close but closes at 5.

Stayed April 2013
Helpful?
Thank emily_fagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 12, 2013
Thany you for sharing your thoughts on your recent stay, we are so sorry that the crib was not pre-placed but are glad we got it to you quickly. We are glad that you enjoyed the food and the Japanese Garden, maybe next time it will be warm wnough for your son to swim. Hope you enjoyed the basketball and the games in Atlanta. We would love to welcome you back again soon.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
132 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I spent two nights here on business and had a good stay.

The location is easy to get to via MARTA from the airport - it's walking distance from the Buckhead station. If you have a car, the parking deck is about a block away, which isn't great if it's raining! The hotel location is also right at the intersection of Piedmont Peachtree, so easy access to a variety of businesses.

My room (414) was very spacious and rather quiet, although the kids playing kickball in the hallway on Thursday afternoon were a bit loud. (Luckily it didn't last too long and I didn't need to call the front desk!) The bed was comfortable. The bathrooms were somewhat older, and although clean, I did not care for the shower head - I think it needed to be replaced. They do give you a tube of toothpaste though, so that was a nice touch!

My biggest dissappointment was with the internet - I don't understand why chain hotels catering to business travels don't include internet in the room rate ... and when I went to connect, I had to get the upgraded level ($16!) because based on the descriptions I was afraid that the bandwidth wouldn't be enough for a Skype meeting/call that I had to attend.

Overall a nice hotel at a reasonable price point - I would stay again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anchmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 12, 2013
Thank you for your review and your endorsement of our great hotel. We are so glad that you were pleased with the location, amenities and room. We are sorry about the kids but are glad they stopped quickly. We look forward to your next visit and are glad you can reccommend us.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
5 of 5 bubbles Reviewed April 7, 2013

Everyone was very helpful and friendly from the moment I arrived. I really enjoyed the Onyx Lounge. The service and the food were excellent with a special thanks to Chanae for the best service ever! The complimentary car service recommended a great restaurant at the History Museum, The Swan House which added to our day. My sister and I travel often and usually do not stay at large chain hotels, but this hotel made us feel special.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DelinB5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 9, 2013
We are so glad that we were able to be a part of your Sister Weekend and make it so special and memorable and that you enjoyed our great hotel and staff. We look forward to your next celebration in Atlanta.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sumner, Washington, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

Friendly, helpful and accommodating staff. The beds are VERY comfortable. Excellent breakfast offerings and great business center. Free Wifi. Close to shopping, restaurants and bars and only 20 minutes from the airport. I have stayed her once before and will return for my 3rd stay in June. Love this hotel!

Room Tip: 921-923 seem to be close to the laundry facility as I could hear the washing machine's spin cycl...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 9, 2013
Thank you for the great review, we thank you for your loyalty and are so glad that you have become such a regular guest, we want to be your home away from home. We look forward to seeing you again in June.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

Stayed here 5 days in March for M5 Conf across the street at InterCon. Service was excellent. Staffs were very friendly. Any helps we asked, they were quick on it. Room was clean. Great fitness room with all the equipments. About 10 minutes to Lennox Mall.

Room Tip: Stayed on 5th floor with street view, room close to Elevator so it was a little noisy sometimes when...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 9, 2013
Thank you for staying with us, we are so glad that you enjoyed all we had to offer, great rooms, staff and location. Maybe next time the conference can be at our hotel, we would certainly love to welcome you back.
Sincerely,
Grainnr McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Our family spent two nights here for our daughters spring break. Upon arrival, everyone from the bellman to lobby staff was very friendly. Molly, the front desk associate, was exceptionally helpful. She offered a suite and club level access at a very reduced rate. Booked at a great price through Priceline and then was upgraded. The hotel is immaculate! Every person that we came in contact with seemed like they actually enjoyed their job....great stay and would highly recommend. Only complaint, and it is pretty trivial, we ordered late night dessert from room service. The quality was not up to par for the price. For 25 bucks for 2 desserts, it should have been great.....but again, no big deal. Overall, great job grand Hyatt!,

Room Tip: Ask for any upgrades and negotiate the price.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, April 9, 2013
Thank you for the great comments, we are so pleased that you really enjoyed the hotel and the staff and that you got such great value. We are sorry that you did not enjoy your dessert and will make sure our Chef is aware. We hope to welcome you back soon.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Atlanta in Buckhead

Property: Grand Hyatt Atlanta in Buckhead
Address: 3300 Peachtree Road Northeast, Atlanta, GA 30305
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Atlanta
#4 Romantic Hotel in Atlanta
#9 Luxury Hotel in Atlanta
#13 Business Hotel in Atlanta
#16 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt Atlanta in Buckhead 4*
Number of rooms: 438
Official Description (provided by the hotel):
A tranquil retreat within a vibrant urban setting. ... more   less 
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Also Known As:
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Hyatt Atlanta In Buckhead
Grand Hyatt Buckhead
Atlanta Hyatt

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