We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“bad housekeeping and then poor service to make up for it.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Atlanta - Buckhead
Ranked #119 of 173 Hotels in Atlanta
Bellaire, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“bad housekeeping and then poor service to make up for it.”
Reviewed March 22, 2014

Housekeeping left no towels.....called down and they only sent 2.......asked front desk and told them what happenned.....came back hours later and still no towels....called down again and asked for towels-they tols us we had to come down and get them. beds are horrible and hotel is outdated....do not bother to waste your money here.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 27, 2014
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,412 reviews from our community

Traveler rating
    349
    415
    282
    212
    154
See reviews for
455
210
55
498
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Summerville, SC, United States
1 review
Reviewed March 12, 2014

Staff members were very pleasant and helpful. Front desk staff was very professional and helpful. Rooms were clean and nice. The bathrooms were clean and very well stocked with lots of towels and toiletries. The wet bar was nice and stocked with all the amenities needed to serve your guess. The bedrooms are well decorated with a window view of the city. The front living space was well decorated and furniture was contemporary, and nice.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 14, 2014
Thank you so much for the kind words about the staff. I am truely glad that you enjoyed your recent stay with me and hope that you choose us again your next trip to Atlanta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 11, 2014

I was attending a conference next door and chose to stay here to save a little money. It was a good choice. My conference was only steps away. The room was great. I love the spaciousness of ES. It was very quiet and had a great view of the Buckhead skyline. Only complaint was the wireless connection was poor in the room. I had to sit near the front window to get a good reception and I was still disconnected several times.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank elbaird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 12, 2014
I apologize that you had issues with the internet during your stay. I am glad you choose our hotel and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AVENTURA
1 review
Reviewed March 11, 2014

I recommend this hotel, excellent location to go shopping at Lennox and very close to Marta...perfect to go to the airport, very easy and very fast and very cheap too. If I would go to visit the Aquarium or the World of Coca Cola or CNN,, the Embassy at downtown is much better, everything is at walking distance

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank carlosb509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 12, 2014
Thank you for choosing my hotel I look forward to seeing you again in your future stays in Atlanta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delta, United States
1 review
Reviewed March 10, 2014

The hotel staff, cleanliness, courtesy and professionalism is outstanding. I highly recommend staying here for work or pleasure. The only issue was the thermostat had a light switch to turn on the heating and cooling and maint had to show us. other than that all is wonderful at this hotel. The reception is outstanding, the breakfast was wonderful, people looked to be having great fun in the pool. Prices in the hotel store very reasonable. Great stay

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 12, 2014
Thank you for the kind words we look forward to you staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 9, 2014

Got a great rate for a one night stop in Atlanta! Couldn't pass up the free cooked-to-order breakfast, and the manager's reception - as well as the namesake suite at the hotel!

Very convenient to the MARTA station - about an hour by train ($2.50) from the airport on a Saturday afternoon. Short 2 block walk to the hotel - with signs at the Buckhead Station showing the direction to the hotel.

Staff was friendly, and welcoming. Excellent service for the morning breakfast buffet - where it can get crowded and crazy! Particularly appreciated the smiles, and patience, of the gentleman busing tables, as the feeding frenzy went into full swing. Similarly, the patience of the staff as the crowd got jacked up at the manager's reception, was appreciated.

Took advantage of the "space available upgrade" option from the Hilton Honors website -- and selected "$2 more for a spacious corner suite". Gave us a fabulous view of the city from the corner suite.

One annoyance -- paying for internet service ($9.95) that was spotty, at best. Expect more than that from a quasi-luxury hotel.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daisyfae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 12, 2014
I apologize that you had issues with the internet during your stay. Thank you for the wonderful feedback about the staff it is nice to be able to share with them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviewed March 3, 2014

The hotel reminded me more of a Holiday Inn than an Embassy Suites. The worst part is they charge $9.95 / day for internet that is spotty and slow at best. Forget about watching Netflix or taking a video conference from your room. When I contacted the front desk, they were well aware of the problem and all they could do was tell me to switch between the two WiFi networks. Agree with some of the other reviewers that the parking should be free and don't waste your money on valet - it's really easy to do the self-park option and save a few bucks. I only parked for 1 of the 2 nights I stayed there and asked the front desk to be sure not to charge me for the second night. Of course, it showed up on my bill and had to deal with getting it taken off. Overall, the hotel was decent, but nothing exceptional.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerensaW, Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review, March 5, 2014
We appreciate your feedback regarding the speed and cost of our wireless internet service at our hotel. We’re sorry that it didn’t work well during your stay. While we do charge an additional fee for wireless internet, we try to be competitive with other hotels and offer quality services and amenities in our guest rooms. We hope you’ll consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Atlanta hotels

Hotels you might also like...
Travelers also viewed these Atlanta hotels
Buckhead
DoubleTree by Hilton Hotel Atlanta - Buckhead
Buckhead
Courtyard Atlanta Buckhead
Courtyard Atlanta Buckhead
#86 of 173 in Atlanta
373 reviews
Buckhead
Fairfield Inn & Suites Atlanta Buckhead
Show Prices
Show Prices
Show Prices
Buckhead
Hyatt Place Atlanta/Buckhead
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Atlanta - Buckhead? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Atlanta - Buckhead

Property: Embassy Suites by Hilton Atlanta - Buckhead
Address: 3285 Peachtree Road Northeast, Atlanta, GA 30305-2420
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Buckhead 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Only all suite full service hotel located in the heart of Buckhead. Our boutique style property features Ruth's Chris Steak House. All guests receive omplimentary Cooked-to-Order Breakfast and an Evening Reception with snacks and drinks. Short walk from world class shopping at Lenox Square and Phipps Plaza. Two blocks from MARTA which will transport you to all local destinations including the airport, convention center and the Georgia Aquarium. Free shuttle provided within one mile of the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Travelocity, Hotels.com, Hotwire, TripOnline SA, Cheap Tickets, Priceline, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Embassy Suites by Hilton Atlanta - Buckhead reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Atlanta - Buckhead Hotel Atlanta
Embassy Suites Buckhead
Atlanta Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing