This hotel is a joke. Period. I had positive thoughts when I walked into the beautiful lobby, buall when I got into my room all I could think about was leaving! My room (#519) was DISCUSTING!!! THE room smelled like smoke, which made my allergies act up horribly! I cannot stress how dirty the room was!!! There were scuff marks on the walls, water stains on the ceiling,the window was smeared, there was a mysterious dried white liquid on the chair!! Yuck!! And perhaps the worst was that there was a hideous black stain on the pull out couch matress, black mold on the grout in the bathroom, and a horrifying "Mystery substance on the door! Gross!!! My children were so appalled! No one got any sleep at all and we were stressed out, tired, and angry with our gross experience!!! The only reason I give this place two stars is because it had a nice hot breakfast and friendly staff. Otherwise, it was HORRIBLE!!! And management, you need to do some SERIOUS improvements before I will ever recommend this place!! Overall, a very stressful expirence and I ADVISE YOU TO STAY AWAY!!!!

I have been coming here for business a few times a year since 2006. Recently, I have felt that this hotel has lost its luster and it's falling below the expectations one would have for an Embassy Suites. The kitchen ran out of all meats for breakfast omelets this week and when I decided to opt for the oatmeal instead the there wasn't any left at 7:30am. I was told that another batch would be ready soon. After 10 minutes, I just got a couple of yogurts and went to my room. As a Gold/diamond Hilton Honors member we usually get a few complimentary waters and snacks. I made the front desk aware that they were not delivered to the room and I was told that someone would be right up. No one came. That afternoon I went again to the front desk and was given the water and told that someone would be right up to deliver the rest. No one came. When I met a few coworkers in the entrance sitting area, later that day, the front desk attendant looked at me turned away quickly and picked up the phone. I can only assume that she forgot to call someone to deliver the asked for the promised goods. Again no one came.

I also had issues with room 915. The drain in the shower did not work. I made the cleaning person aware of it and she said that it's been broken for a while. That she will call someone to fix it. The next morning when I went to take a shower I saw that someone stuck a Popsicle stick in the drain mechanism to keep it open. This fix is unacceptable and not worthy if the Embassy Suites brand.

I was informed that I had to stay an extra two days to meet with another client. I opted out of extending my stay here and decided to go to the new Hyatt property down the street where my other coworker was staying and raved about.

Hope management can turn this hotel around.