I wanted to pass along how tremendous a staff they have at the Embassy Suites-Galleria location in Atlanta, GA & the things I experienced & saw them do for others during our bad winter storm here this week were absolutely fantastic. Once the weather hit & got progressively worse, it was evident that more people would be coming into the hotel than it had rooms or capacity for & that they themselves would be unable to get home to their families. Stephanie, Melissa & Erica at the bar all did a tremendous job of insuring all who were there were taken care of, from getting additional supplies so people who were without rooms could bed down some place warm for the night & insuring there was food, drink & breakfast for all in the morning with little rest of their own. As a matter of fact, the next morning in the elevator I ran into Melissa & she’d said she’d only had an hour’s sleep before having to get ready for the breakfast. I even saw many of the managers helping out in the restaurant Tuesday night & Wednesday morning to insure things kept moving.
It was an awful situation that the staff handled with class, speed & diligence. As a Hilton Diamond member 3 years in a row, I can say this is the best group under a situation like this that I’ve ever encountered & a real asset to the Hilton organization. I hope Hilton will pass along my deep appreciation for their efforts & somehow recognize their efforts to go above & beyond in the face of tough circumstances.
The hotel itself was fine. Clean, conveniently located within walking distance of shops, restaurants & I-75 & I-285 on the city's northwest side. The food at the bar was fine, the evening reception with free beverages was nice & the wireless worked like a champ & was complimentary. I'd definitely stay here again even without the challenged circumstances.
- Official Description (provided by the hotel):
- At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more less
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- Also Known As:
- Embassy Suites Hotel Atlanta
- Embassy Suites Atlanta
- Atlanta Embassy Suites
- Embassy Suite Atlanta Galleria Hotel