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“My favorite hotel in North Atlanta”

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Embassy Suites by Hilton Atlanta - Galleria
Ranked #32 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed February 26, 2012

I have been staying at this Embassy Suites frequently since 2009. My most recent visit was 2/21 - 2/23/2012. The location is near a mall and several good restaurants. The rooms are clean and comfortable with the a microwave, fridge, and coffee maker and a separate sitting area. The towels are thick and fluffy. Like most Embassy Suites, this location hosts a manager's reception on week nights with free drinks and snacks and a daily cooked to order breakfast. The breakfast cooks at this location surpass any that I have encountered at other similar hotels in terms of friendliness, quality of food, and the speed at which they work. The fitness center has cardio equipment and weights. There is an indoor pool. I have stayed at several hotels in this area as I travel here frequently for business. This is by far my favorite.

  • Stayed: February 2012, traveled on business
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1  Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 28, 2012

Dear Cindy P, Thank you for staying with us recently. I am thrilled to have read your great review of The Embassy Suites Atlanta-Galleria. Thank you also for sharing such positive comments with the TripAdvisor community. We will pass along your praise to our staff - especially our breakfast team! We look forward to your return soon. Warm Thanks and Regards, Dale Gustafson, Director of Sales

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1,179 - 1,185 of 1,320 reviews

Reviewed February 23, 2012

My husband and I stayed at the Embassy Suites 1/29/12-2/11/12. The location is great for where he has to be, the staff is all very helpful but the furnishings in the rooms and atrium really need some updating. There were used towels laying all over in the pool area the day we arrived, otherwise the cleanliness of all areas is very good. They did replace the worn towels in the fitness room and pool area while we were there. The breakfast is average, the coffee is terrible. Better coffee or a coffee bar in the lobby would be a great improvement. I walked over to The Waverly most mornings where there is a Starbucks in the lobby.

  • Stayed: February 2012
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Thank lakmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 28, 2012

Dear lakmom, Thank you for your feedback. While it has been three years since our total renovations, we strive to keep our hotel looking clean and up to date and wish we had a more positive impact on your stay. The evolution of our property is still on-going and we are constantly looking to improve upon our overall guest experience and service. Any feedback, albeit positive or negative is greatly appreciated. We thank you for your patronage, but more importantly for your feedback as it helps us maintain our brand and property as an industry leader as well as a destination property for travelers to the Atlanta area. Warm Thanks & Regards, Dale Gustafson, Director of Sales

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Reviewed February 12, 2012

We called to make a reservation after viewing the amenities on this hotel's parent website. It said they allow pets. No where did it say they charge $50 non-refundable fee for pets. Not on the website nor during the phone conversation. They waited until we tried to check in and hit us with it then.

Before that, I arrived early with our dog, meeting my boyfriend who was coming from the airport. He made the reservation and it was in his name, so I could not check in. I asked at the front desk if it was OK if I waited in the lobby with the dog since it was below freezing outside. The gentleman said sure, no problem We sat there for a while, several people coming over to pet my dog and tell me how handsome he was, etc. I took him out for a quick walk, then we walked down to sit on a more comfortable sofa in the atrium. A lady at the front desk came to tell me we couldn't sit there, we had to either go to our room or go outside. The conversation went something like this:

Her: You cannot have your dog out in a public area, you will have to take him to your room.
Me: I'm not checked in yet, I am waiting for my boyfriend who is driving from the airport.
Her: Well you cannot wait here. Did you pay the pet fee?
Me: No, as I said, we're not checked in yet.
Her: You must wait outside with your dog.
Me: Is there any way you can let us into the room before he gets her, it's cold outside.
Her: Are you checked in yet? (she obviously had problems comprehending the conversation)
Me: No, again, we are waiting on him. The gentleman at the desk said we could wait inside. Is there a problem?
Her: Someone has complained.
Me: Who?
Her: I'm not at liberty to say. When will your friend be arriving?
Me: Probably 20 minutes or so.
Her:That's not too long to wait outside with the dog.

When we are finally allowed back inside and begin the check-in process is when we're told of the $50 fee. No way will we pay an extra $50 we don't know about beforehand for a room that costs $105. We stand in the lobby with the dog, his carrier, our luggage, etc. looking for another hotel in the area that accepts pets. After about 15 minutes another lady behind the desk tells us she'll waive the fee. They would rather have a room filled, it seems. Dog or no dog.

I felt like some kind of second class citizen because I wanted to bring my pet along with me to a hotel that advertised it is pet friendly. Friendly my ---.

They told us the $50 was for a thorough deep cleaning of the room after each visitor. Well, somehow they forgot to clean it before we slept there. We found dead bugs up against the wall/floor crevice, which in all likelihood means they used a poisonous spray. We also found cat food...or I should say my dog found it...on the floor under the desk. The room was never "deep cleaned" as they said it would be for the $50 fee.

My advice is to find another hotel which allows pets rather than stay at this place.

  • Stayed: February 2012, traveled as a couple
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2  Thank MountainTraveler096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 17, 2012

Dear MountainTraveler096,
We are grateful to have the opportunity to post a reply to your post about your recent experience here. Reputation management is very important to us and with all due respect we would like to make TripAdvisor readers aware of the following with regard to non-assistive pets in our hotel:
1. The $50 non-refundable pet fee has in fact always been on our website. The "Pets Allowed" hyperlink clearly describes this charge. Because you claimed you did not see this you did mention that we kindly waived this fee for you at check-in even though it is on the website as a courtesy. We did not just do this for occupancy reasons.
2. We do not allow anyone other than the guest with the reservation to check into their reserved room for the safety of our guests.
3. As our Pet Waiver form clearly states: Guests with pets acknowledge that all pets are limited to guest rooms only and not permitted in any public area at any time with the exception of transporting pets in and out of the property. Pets must be leashed or crated for the health, safety, and concern of all other hotel guests. Pets need to enter and exit the property using side entrances.
4. Responsible pet owners are expected to know in advance and abide by local leash laws when traveling.
5. Our atrium is where we serve breakfast each morning and our reception each evening. It is a food and beverage area of the hotel, which is why pets are not allowed there. Furthermore, we do not allow pets to sit on our furniture due to the fact that other travelers may have allergies, and we often have other guests with toddlers and children crawling, sitting, or lying on our atrium and lobby furniture at times as well.
6. In spite of inclement weather, we do not allow pets to sit or stay in our public areas. It is the responsibility of the pet owner to make arrangements for pets prior to obtaining their room key at any pet friendly hotel.
7. Although you advised pet owners to stay elsewhere in your review you did not mention that in addition to waiving your $50 pet fee, we graciously credited you back the full amount of your one-night stay with us after you complained about our pet policies and the condition of one of our designated pet friendly guest rooms - all seven of which are on the first floor near the side entrance.

You are most welcome,
Dale Gustafson, Director of Sales

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Reviewed February 4, 2012

I recently stayed in this hotel on a business trip. The rooms were very clean and quiet. The staff at the hotel was very friendly. The price was great for the amenities and location! The bed/pillow weren't high end - the bed was a little hard and the pillow wasn't very fluffy. But I woke up refreshed, despite that. If you're looking for a nice hotel in a medium price range, I highly recommend this one!

  • Stayed: February 2012, traveled on business
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Thank vak_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 28, 2012

Dear Vak_10, Thank you for styaing with us recently and for documenting a positive review of The Embassy Suites Atlanta-Galleria. Thank you also for the feedback on our bedding. We will use it to improve to be more accommodating. Otherwise, we are pleased to hear that you had an exceptional visit with us as we strive to consistently exceed the expectations of all of our guests...I am glad to hear we did just that. and we look forward to serving you again in the future. Warm Thanks & Regards, Dale Gustafson, Director of Sales

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Reviewed February 2, 2012

We really enjoyed our weekend stay. Mostly very clean but, please pick up room service dishes before we come out for breakfast!

  • Stayed: January 2012
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Thank Abrookmor59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 28, 2012

Dear Abrookmor59, Thanks very much for posting your review. We're happy you enjoyed your stay and hope to see you again soon. The feedback about room service trays in the hallway is important and appreciated! We'll use it to continue to get better. Warm Thanks & Regards, Dale Gustafson, Director of Sales

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Reviewed January 25, 2012

Stayed here once for business and returned for a personal trip!!

Beautiful hotel with great rooms. I love my stay every time. There is a roof top pool!

  • Stayed: July 2011
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Thank rebecca l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 28, 2012

Dear Rebecca I, Thanks for staying with us and for the great review. I am glad to hear we exceeded your expectations and we look forward to doing so again in the future. We appreciate the positive feedback! Warm Thanks & Regards, Dale Gustafson, Director of Sales

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Reviewed January 22, 2012

The first few days at this Embassy Suites property were quite pleasurable. The staff and management were kind and courteous and I was impressed with managers assembling to greet many business travelers like myself on our way to "work" each and every day following breakfast.It was on the week-end that the wheels fell off the bus; a group of several hundred pimply-faced teenagers took the hotel hostage, while their adult chaperones sat in the bar drinking beer. It was a "vacation" for the chaperones, some from Chicago. As they slowly sipped their Sweetwater Beer, the teenagers ran amuck. They took over the pool, the dining area, and the many halls of this hotel complex which looks over and interior atrium. Any noise is amplifed, which agreed very nicely with these drama students. Now I was once a drama student; but I was polite and respected my elders. These hooligans, who partied till late evening outside other people's hotel rooms ( mine and my business associates on the same floor with young babies) ignored calls for quite. The chaperons were either still drinking in the bar or fast asleep on their all-expense paid holiday.For the following two days I incurred considerable food expences because I could not eat breakfast at the hotel ( this was included in my package). I had to lower myself and eat unhealthy fast food on the way to my business meetings. In the evenings I could not use the pool or other facilities because the teenage terrorists ( " Drama students competing in a competition-- yea, right!@) ignored calls for decorum while the hotel did nothing.
First of all I feel customers making reservations should have been apprised of the final assault of the Civil War in the South-- For these hormone-racing "kids", it was an away-from-the-parents, Club Med holiday Unfortunately it was these theatrics that will cost this hotel, which made no effort to a) hire additional security b) properly vet the " chaperons" and read the riot act when they arrived c) prepare two food service areas for 1) Guests 2) another for the assault of students. d) prepare a schedule for the pool and gym 1) a free swim for the students 2) hours for guests. I'm sorry, but it is patently obvious that there was absolutel no over-sight.The hotel staff on duty, as well as one night security officer dropped the ball.
Apologies:
The Director of Sales & Marketing, Mr. Dale Gustafson, apologized to myself and my fellow business travelers profusely. He had been away on the week-end when hell broke loose.There was also a Time-Share/Property management firm who had invited " guests" to the hotel to sell time share contracts in a calm & pleasant environment. They were not happy Time-Sharers. Mr. Gustafson stated he was mortified when he heard what had happened. He admitted to us that some hotel staff members had not used proper judgement in preparing for the attack. There was also the nagging question of the chaperons. They are still missing in action. Perhaps somewhere near the bar lounge? In the end Dale Gustafson kindly offered us an afternoon at the Atlanta Aquarium & Dolphin Show; It was peaceful there. The hotel went out of its way to apologize & invited us to return at a substantial discount. This was much appreciated, and I believe Dale Gustafson was sincerely upset. I have learned one thing from this episode; Dolphins are more intelligent and have better training than teenage " Theatre Students ".

Room Tip: check to make sure there are no Theater Students staying at your hotel
See more room tips
  • Stayed: January 2012, traveled on business
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1  Thank Jospitfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this reviewResponded February 27, 2012

Dear Jospitfire,
Thank you very much for taking the time after we met to write a very fair and thorough review about your stay with us. It was definitely a learning experience and we'll certainly do a better job at "vetting out" our youth groups before they stay. We will also be sure to enforce rules of conduct and hold chaperones accountable for keeping the kids in order. I'm glad we were able to help provide a nice experience for you and your colleagues at the end of your stay, and we hope you will give us another try the next time you visit Atlanta,
Warm Thanks & Regards,
Dale Gustafson

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Additional Information about Embassy Suites by Hilton Atlanta - Galleria

Address: 2815 Akers Mill Rd SE, Atlanta, GA 30339-3104
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Atlanta
#45 Family Hotel in Atlanta
#63 Business Hotel in Atlanta
Price Range: $167 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Galleria 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more   less 
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Also Known As:
Embassy Suites Hotel Atlanta
Embassy Suites Atlanta
Atlanta Embassy Suites
Embassy Suite Atlanta Galleria Hotel

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