This hotel's mobile booking site did not state that they would charge the full amount of the stay at booking. After noticing the very large charge on my credit card statement, I requested a refund which they refused to issue. When I called the hotel multiple times to speak with management, I was told no managers would be available for several days. The front desk person, Brad, told me that this deposit issue was a very common complaint and that he was confident they would still have customers even if I posted this issue on social media and review sites. I'm shocked at the pretentiousness and lack of respect for their potential customers.
- Official Description (provided by the hotel):
- Hotel Indigo Atlanta. Intercontinental Hotels Group introduces Hotel Indigo Atlanta Midtown, an intriguing branded boutique hotel that delivers high peace and renewal to people who are tired of mundane cookie-cutter hotels. Hotel Indigo Atlanta is conveniently located across from the historic Fox Theatre and ATT. Other nearby attractions include: the Georgia Aquarium, Georgia Dome, Philips Arena, Georgia Tech, the Georgia World Congress Center, CNN, Underground Atlanta, Turner Field, the High Museum, Atlanta Ballet, Alliance Theater, Ernst & Young, Bank of America and Coca-Cola. Hotel Indigo Atlanta Midtown is located in the center of Atlanta, 13 miles from Atlanta Hartsfield Airport ATL. Hotel Indigo Atlanta Midtown offers a free wireless Internet hot spot in lobby and free high-speed Internet access in all guest rooms. Hotel Indigo Atlanta Midtown's interior styling and service culture evoke a sense of home and welcome that attends to the details important to discerning travelers seeking a haven for work and relaxation. Hotel Indigo Atlanta is a pet friendly hotel, so don't forget your four legged friend when you travel to our Atlanta Midtown hotel. ... more less
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- Also Known As:
- Atlanta Hotel Indigo