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Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park
Ranked #5 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed January 1, 2014

My family and I stayed at this hotel during the Christmas week. The front desk staff and maintenance receive 5 stars! They were attentive and went out of their way to help us. However, the hotel is average and need upgrading. The toilets' water pressure in our two room was very low; enough said. The maids did not clean our rooms on occasion (it wasn't the Holiday) and at times the hallways smelled. Our sons name our duvet "Lumpy" because it was old and ragged and there wasn't a smooth spot to be found; that was not pleasant. This hotel is located in a good area - close to the expressway, shopping and restaurants. It could say more, but I don't want to offend grandma.

  • Stayed: December 2013, traveled with family
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Thank JazzFan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded January 10, 2014

Thank you for acknowledging our Front Desk and Maintenance staff. We are very blessed to have such a wonderful staff! I apologize for the miscommunication with your room service during your stay. I assure you I have personally addressed this issue. As for our current bedding, we are bound by Carlson standards as to what can be utilized, but are very excited to announce that a fresh, streamlined bedding package will be implemented soon and the duvet covers will no longer be present! We appreciate your feedback and sincerely hope that you will allow us another opportunity upon your return to Atlanta to be at your service.

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771 - 777 of 963 reviews

Reviewed December 23, 2013

For the past 6 yrs or so, we (a business group) have stayed at this Country Inn & Suites and have rarely been disappointed. The past numerous trips have shown a decline in the customer service I’ve been so used to. One of the new desk clerks actually had the gall to state that we were spoiled by the previous manager. I thought that’s what businesses do to all customers, but even more for those that regularly spend quite a bit of $ with them. Due to our surveys, mgt responded with apologies and requests to give them another try. They stated that the clerk was unaware of our group. Our group has stayed there for a long time, but it makes me wonder how they treat the “average” patron and what else is starting to fail behind the scenes.

The rooms which are still suitable include comfortable beds, flat screen TVs, wet bars, couches, and desks. Their breakfast is better than most of the Country Inn & Suites I’ve frequented. They are also one of the only Country Inn & Suites, which I’ve stayed at, that has a “Happy Hour”.

Due to the recent flux in service, we’ll be staying at locations in the surrounding areas to assist us in gauging further accommodations.

  • Stayed: December 2013, traveled on business
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Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded January 10, 2014

I am truly saddened that we failed to be at your service during your stay. You are correct, this is not our customary standards and I am sorry you were disappointed. We don't consider any of our guests "average" and believe every guest deserves to feel like a VIP! I am disappointed that we did not convey this and this was not your perception. We appreciate your feedback and have addressed your concerns with our staff in the hopes that you will allow us another opportunity to be at your service.

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Reviewed December 17, 2013

Hotel is clean and comfortable. The breakfast is pretty good and the free cookies at check in are a very nice plus! For us, the location is perfect with easy access to downtown and other areas in ATL.

Stayed: December 2013, traveled with family
Thank ncsupilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded December 19, 2013

I am so happy that you and your family were able to enjoy our ammenities and that our location was perfect for your needs. We truly value your business and eagerly await your next arrival!

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Reviewed December 17, 2013

This was our first visit to this location, following a rather necesasary Exodus from the nearby Marriot. We found both Robert and Daniel (Engineer). to be extremely kind and accomodating during the transfer process. The facility was found to be very clean and modern with very careful attention paid to details.

The breakfast menu was excellent and the location was sufficiently close enough to area amenities and nearby family making access to them during Thanksgiving great!

I would certainly stay there again.

  • Stayed: November 2013, traveled as a couple
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Thank Dana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded December 19, 2013

I am so pleased that you felt our staff was "kind and accommodating" during your stay. We are honored that you chose to relocate from another hotel and allowed us to be at your service! It was truly our pleasure and we look forward to the next opportunity.

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Reviewed November 27, 2013

This is my second time staying here while taking training courses in Atlanta. The customer service here is beyond exceptional. Robert and Willy at the front desk practically bend over backwards to help customers.

Initially I was booked at the Marriott. The front desk clerk was rude and the room was subpar. I stayed one night and then moved to the Country Inn and Suites where I had previously stayed.
Upon check-in I explained I needed a suite with a separate room and although one wasn't available then I was immediately moved to a suite the next day. Never once did the guys up front act like I was a nuisance or that I was being difficult.

It doesn't end with just the guys up front. Every person I met who worked for the hotel was extremely kind and helpful which is one reason this hotel stands out. Whether I needed non feather pillows, extra blankets, stamps or envelopes they were ready to make my stay wonderful.

Features I love:
Wonderful staff :)
Excellent daily breakfast complete with eggs, grits, sausage, bacon and etc...
Free wifi (they don't nickel and dime you like most places)
Free business center area
Nightly complimentary snacks and beverages (Mon-Thurs)
Indoor pool, hot tub and fitness area

I can't say enough good things. I will definitely be back

Room Tip: If you're getting a suite there are two kinds. One is a studio layout but the other suite layou...
See more room tips
  • Stayed: November 2013, traveled on business
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Thank Swtjen01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded December 5, 2013

Thank you for your kind response and continued support! We are so blessed to have a wonderful staff that shares our passion and commitment to customer service. It is exciting when they receive their well-deserved accolades and even more exciting to have a guest utilize and appreciate all the amenities our property has to offer. It was truly our pleasure to once again be at your service and we look forward to the next opportunity!

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Reviewed November 6, 2013

We stayed in a spacious 2- full,hotel room suite with 2 full bathrooms at the 1 suite price. Nice, big pool and hot tub was clean and warm. Hotel staff was over the top nice and welcoming. Breakfast was fresh with caring staff, Over all, you can tell that this hotel is loved. Nice reception in the evening with finger foods. Fresh cookies, fresh sheets. I slept on the pull-out and even that was comfortable. Free,ample parking- easy on off, on with the highway. 15-20 minutes to the aquarium and the Coca-Cola factory.

  • Stayed: October 2013, traveled with family
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1  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded November 11, 2013

How exciting that our pride and commitment to both our guests and our property was evident during your stay! We do love our property and guest satisfaction is our #1 goal. We are so proud when we can radiate this passion. It was our pleasure to be at your service and we look forward to the next opportunity.

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Reviewed October 27, 2013

We had a suite with two queen beds and a sofa sleeper. The beds were comfortable,even the sofa sleeper according to my older daughter. The suite was different than other suites we have stayed in this hotel family or even most suites in this price range. The sitting room had a window to the outside as well as the bedroom. This suite was not an end room either. The greatest part was that the sitting room and the bedroom had their own full bath! That's right --- two full baths with the one bedroom suite! This was great with a wife two daughters and a granddaughter! We had no problem getting ready in the morning. :)
The large indoor pool was saltwater no bleach on the bathing suits! The pool was heated to a delightful 86 degrees F. The hot tub was also nice as well as the pool room being a comfortable temperature for bathers as well as for those who weren't in the water.
Breakfast was a bit unusual with chicken steaks and raspberries and strawberries for the fruit. Many of the hotel breakfast places serve sausage/bacon and a frozen melon fruit medley but not this morning. The welcome cookies were great and had three types.
The staff was very friendly including not only the front desk, but housekeeping the next morning.
This property was indeed a hidden gem,great value and wonderful find. I am looking forward to my next visit to Atlanta to be able to stay here again. The hotel is only 15 minutes to the center of Atlanta for the Coke Museum, the Olympic Park, Aquarium and broadcast company. This hotel is highly recommended!

Stayed: October 2013, traveled with family
2  Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela T, Manager at Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park, responded to this reviewResponded October 30, 2013

I am humbled at your amazing and kind response! We truly believe we are "indeed a hidden gem," but to have a guest leave our property and believe this as well is so exciting! Our staff has done their job well by conveying our pride and our amenities have spoken for themselves. Thank you for taking the time to let other travelers know your experience and we look forward to the next opportunity to be at your service.

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Additional Information about Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park

Address: 4500 Circle 75 Parkway, Atlanta, GA 30339-3022 (Formerly Country Inn & Suites By Carlson, Atlanta Northwest at Windy Hill Road)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Atlanta
#5 Family Hotel in Atlanta
#14 Romantic Hotel in Atlanta
#15 Business Hotel in Atlanta
Price Range: $123 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park 3*
Number of rooms: 158
Official Description (provided by the hotel):
Complimentary delicious hot buffet breakfast,Free shuttle to Galleria & 3 mile radius of hotel,free high speed internet,& manager's reception w/free food beer & wine (M-Thur). Features spacious guest rooms and suites with microwaves and mini-fridges in all rooms a heated over-sized saltwater indoor& pool fitness center, Located just off I-75 and only 13 miles from downtown Atlanta. ... more   less 
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Also Known As:
Country Inn & Suites Atlanta-Nw At Windy Hill Rd Hotel Atlanta
Country Inn And Suites Atlanta-Nw At Windy Hill Rd
Atlanta Country Inn
Country Inn Atlanta Nw

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