Things haven't changed too much since my last stay. I was hoping for improvement. I am here a few weeks at about $240 night (not inexpensive for me). For that I expect a fairly nice room with good room amenities, but am disappointed. The bathroom mirror is cracked. The bed sags towards the middle - I tried both (same thing). There are holes in the wall where something was removed. There was a lot of long black hair in the shower on check in and the soap dish had chunks of dried on soap and debris. Obviously it wasn't cleaned. Makes me wonder if the sheets were really changed. The stains on the carpet make it look dirty but the other light dirt hasn't moved since I arrived, making me realize they never vacuum. Only once in the two weeks was almost everything replaced as I would expect daily, Most days, I suppose since I am the last to be changed, I don't get all the items replaced, eg. missing towels, soap, shampoo, new creamers, coffee replacements, new cups, toilet paper, kleenex, etc. I never received a new pad to write on after used up. I know I can buy one but for $240/night I think it should appear. One night there were no towels, so I had to use hand towels. Many days the glasses were left dirty. I hesitate to complain, since I then expect retribution from the maid. Besides that major disappointment, the people at the front desk and in the breakfast room are all very friendly. I appreciate working WIFI and the coffee in the lobby in the morning, if it isn't empty. if only the cleaning staff were better, I could heartily recommend this hotel.
- Official Description (provided by the hotel):
- Contemporary interior design with stunning aquatic murals in the hotel's guest room corridors. Enjoy our many services and features such as complimentary weekday USA Today, complimentary wireless high-speed Internet access throughout the hotel, Pavilion Pantry sundry and convenience mart, complimentary business center, in-room dining, valet service, ADA accommodations, safety deposit boxes, in-room safes, self and valet parking.Heated indoor and outdoor pool, game room, laundry room. ... more less
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- Also Known As:
- Hilton Garden Inn Atlanta Downtown Hotel Atlanta
- Hilton Atlanta
- Atlanta Hilton