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“Preferred Choice in ATL for Business”

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Hilton Garden Inn Atlanta Downtown
Ranked #47 of 174 Hotels in Atlanta
Certificate of Excellence
PA
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Preferred Choice in ATL for Business”
Reviewed October 11, 2011

My wife travels frequently to Atlanta for work to her employer's main office and this hotel is her first choice when looking for rooms. The rooms have always been clean and the staff very friendly, even greeting her with a "welcome back". The favorite perk is the omelet line for breakfast. Hotel is located conveniently across Centenial Park and next to a great sports bar.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdonmoyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, October 12, 2011
Dear bdonmoyer,
thank you for choosing to stay with us. I am glad you like the omelet specials in the morning. Our cook takes special pride in making the best Omelets’ in town. Let us know what your favourite is and we will have it ready for you when you return.

Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2011

Very excited to be in Atlanta for the Packers vs. Falcons game. Got to the hotel at 4pm for check-in and was told it would take 20 minutes for my reserved room to be ready. After over an hour and again asking for my room, we were given a room with dirty towels (with hair on them) dirty beds and just overall dirty. We weren't even offered a free drink at the bar.
The elevator was not functioning correctly causing long wait times. In the evening, the front desk ceased answering the phone and thus we had to call the main outside number to reach them foe a question. In the morning while getting ready, the TV did not have any signal so did not work.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susiem34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, October 12, 2011
Dear suiem34,
Thank you for taking the time to bring to our attention the circumstances you encountered during your stay. We apologize for any frustration and inconvenience. Please be assured the situation is not common and it is certainly not indicative of the level of guest service we wish to provide.

As we continuously strive to maintain and refine our services we rely on visitors such as you to evaluate the total experience and convey that information. It means so much to us that you choose to stay with us.

I am so sorry you had a less than pleasant experience while staying with us. Please consider giving us another chance the next time you are in Atlanta. We are eager to show you an exceptional travel experience.Please feel free contact me directly at babett.hirzel@hilton.com and I will be delighted to set up your reservation for you. In addition I had sent you a direct message to your account to get some more details.

Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Advance, North Carolina
Level Contributor
182 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 10, 2011

Great, friendly staff. close to many sites in Atlanta. nice indoor/outdoor pool and workout room.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sallykay8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, October 12, 2011
Dear sallykay8,
thank you so much for staying with us and taking the time to write a review.
I am glad you enjoyed our heated indoor and outdoor pool.
It was a pleasure serving you and we are looking forward to your return.

Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conyers, GA
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 8, 2011

Awesome location. Great staff, very clean, and welcomed kids with gifts.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RWeThereYet66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 5, 2011

Perfect location for visiting the GA Aquarium, World of Coca Cola and CNN. The staff were very nice. Legal Seafood is located in the hotel and it's very good. Also, the hotel is right across the street from 'restaurant row' - German, Japanese, Italian and a Sports bar. So you didn't have to go far for anything.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, October 12, 2011
Dear RWethereyet66,
thank you for staying with us. I am glad you enjoyed the location being in the middle of the Luckie Marietta District. We are looking forward to serving you and your family again in the future. Tell the kids we have more cool toys waiting for them :o)

Sincerely,
Babett Hirzel
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 26, 2011

We specifically wanted to visit the aquarium and the World of Coca-Cola, so the location of the hotel is perfect since it's within walking distance (10 min) to both. The room is decent and the free internet is a nice touch. The only drawback is the blinds in the room don't close fully so it's really bright in the morning.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stardream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, September 27, 2011
DearStardream,
thank you for staying with us. We hope you enjoyed your time in Atlanta and the Aquarium. We hope to see you back soon at HGI.
Thank you so much for your feedback.Please accept my apology for the black out curtain. I have sent you a seperate message to find out what room you have stayed in, so we can assure we get it fixed for the next customer.
Again, thank you for choosing to stay with us and we are looking forward to serving you again.

Sincerely,
Babett Hirzel
Director of Hotel operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verviers, Belgium
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 22, 2011

Situated withing close walking distance (15 mins) to tourist attractions, Aquarium, CNN etc.... Staff friendly and an inviting and comfortable reception area. Rooms had a special smell, not sure from where, but could have been the A/C units. We changed rooms 3 times, trying to find one without that particular odour, however they all had it to different degrees. As it was early evening we decided to stay. Nice being able to have a drink by the pool but the staff closed early through lack of customers (only 2 couples). The room was clean and the bed ok, but could have been more comfortable. Fridge in room, which was nice for water. The A/C unit was noisy so the quality of sleep was not so good. For the quality of the room, I found the hotel expensive (over 200$). I would try another hotel when next in Downtown Atlanta.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrisfrombelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, September 27, 2011
Dear chrisfrombelgium,
thank you for taking the time to write a review. Your feedback is very important to us.
Please accept my sincere apology for any convenience you had.
I have sent you a seperate message to get some more information about your room location to be able to investigate the smell. Thank you so much for staying with us.
Sincerely,
Babett Hirzel
Director of hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta Downtown

Property: Hilton Garden Inn Atlanta Downtown
Address: 275 Baker St NW, Atlanta, GA 30313-1801
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Atlanta
#40 Romantic Hotel in Atlanta
#47 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Atlanta Downtown 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Contemporary interior design with stunning aquatic murals in the hotel's guest room corridors. Enjoy our many services and features such as complimentary weekday USA Today, complimentary wireless high-speed Internet access throughout the hotel, Pavilion Pantry sundry and convenience mart, complimentary business center, in-room dining, valet service, ADA accommodations, safety deposit boxes, in-room safes, self and valet parking.Heated indoor and outdoor pool, game room, laundry room. ... more   less 
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Also Known As:
Hilton Garden Inn Atlanta Downtown Hotel Atlanta
Hilton Atlanta
Atlanta Hilton

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