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“Love this Hotel” 5 of 5 bubbles
Review of Extended Stay America - Atlanta - Vinings

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Extended Stay America - Atlanta - Vinings
Ranked #128 of 172 Hotels in Atlanta
FAIRHOPE
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Love this Hotel”
5 of 5 bubbles Reviewed October 21, 2013

The staff, was perfect a wonderful and unexpected addition to our trip. The room, was very nice ,and comfortable. Perfect for any traveler, or occasion. Property was was very nice.in a great location. If you need anything ask.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ANNETTA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review, October 23, 2013
The staff and I read your review, and would like to thank you for writing such great things about us and our location. I'm glad that your stay with us was "perfect".

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
    24
    20
    10
    6
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 7, 2013

We did one of the express deals on Priceline, and we were booked at this hotel. We've always enjoyed every hotel Priceline has booked for us, so we decided to give it a try despite some not so great reviews. Do not stay here! Immediately upon entering we noticed that the lobby was filthy and had a heavy odor. During check in, I was told that my confirmation hadn't come through their system, so I had to fill out a few things (no big deal); however, once we got to our room we realized they had given us a smoking room. The hall way smelled so much of smoke we could barely stand it. Our room had a faint smoke odor, so we went back to the front desk to get a new room. We were told that we could have a new room, but it would only have one bed (there were four of us in the room). We decided to tough it out and went back to the room. The carpet was stained, the room smelled, and the shower curtain in the bathroom was hanging off the wall. We were about to head to bed, when one of the guests I was with started checking the mattress. We found two bed bugs and spots of blood on the mattress. We immediately packed our stuff and went to ask for a refund. The lady at the front desk did not seem at all surprised about the bed bugs, but once she spoke with Priceline about issuing he refund she started to get an attitude with us when we asked a couple questions about the process. We will never stay here again, and we really hope people can learn from our experience! Say no to this hotel!

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank stacyr514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 4, 2013

We got to our room a few after being greeted by the front desk worker who was pleasant. And when we talk in to our room and the floor is sticky, the counters have crumbs on them, the bed is BROKEN, AND THERE IS BLOOD ON THE SIDE OF THE COUCH AND ON THE CARPET. So gross! And to find this place... good luck! Its hidden beside the home Depot... for the money Its ok but be prepared to be GROSSED OUT!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Vedani1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

If your looking for a hotel that offers excellent service. I recommend your family and friends stay here. Nice rooms for the price and close to everything. To the manager Nesia, THANK YOU for going the extra mile. My first visit to Six Flags was so much better because of you. Tony, your customer service was EXCELLENT !!!

R. Fitzgerald
Virginia

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review, July 31, 2013
Robert - It is so rewarding to read that you had a great stay with us. I truly appreciate your comments regarding the management and staff. We are so glad that we could enhance your first visit to Six Flags!

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 16, 2013

We are a family of 4 with two children under the age of 8. We had 3 activities planned for our long weekend trip to Atlanta: Baseball game, Six Flags and a day of swimming in the pool (after all, it is July in the south). After we did the first two activities, we then headed down to the pool for our last day in Atlanta, only to find an "Out of Order" sign posted on the pool gate (there was no mention of this on their website!). The room was dirty...EXTREMELY sticky floors and dried food in the kitchenette. When I read reviews, I disregarded the reviewers who talked about the sticky floors and the thin walls because I thought they were probably over exaggerating...they were sugar coating. Literally, my shoes stuck to the floors and could not walk around without shoes. Don't expect to sleep. At 1 am expect to stare at the ceiling listening to every noise throughout the hotel...and don't think that your noisemaker will help (we had ours on full volume and nothing could drown out the banging noise from above, the pounding noise from the side and the yelling from below). We live in central time zone, so Atlanta is an hour ahead of what we are used to. We were totally disappointed to walk to the lounge (with very little sleep) at 9:30 Atlanta time to find an empty breakfast bar (we actually just wanted a cup of coffee)! No coffee is offered a minute past 9:30. We are not the type to stay in fancy, overpriced hotels, just clean and simple with the chance of coffee. We will never stay here again!

Room Tip: Stay at a different hotel! The area was nice and their were other hotels...try one of those.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review, July 25, 2013
Sarah - Your review for our hotel was recently brought to my attention. The situation you described regarding the level of cleanliness in your room is truly regrettable. We are very sorry for your experience and are working to improve our cleaning procedures. As well, I apologize that our pool was out of order during your stay. This message was supposed to be communicated to you at check-in, so I am working with the staff to ensure it is conveyed to all of our guests moving forward.

The staff and I appreciate your comments, as it will only help us to improve. To discuss further, or if you have any questions, please contact me at carrington@extendedstay.com. We would love to have another chance to provide you with a better experience the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
160 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed June 3, 2013

After reading the reviews on trip advisor, I thought we picked the best of the worst. The best thing about this place was Candice on reception! Thin walls, can hear people upstairs, small room, very sticky floor!!!
But it was clean. Small sink area, small exercise room, but it had a treadmill which was all I needed so that was good. Grab'n'go breakfast was as it sounds.
Would probably try somewhere else next time.

Room Tip: Had room 108 a lot of passing traffic coming and going.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BCTSRacing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review, June 5, 2013
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for any noise disturbances you experienced throughout your stay and the level of cleanliness in your room. To uphold our company's high standards, we are focusing on improving our cleaning and inspection procedures. Still, I am very happy that Candice was able to assist you as needed.

I really appreciate you bringing this to our attention. Please do not hesitate to contact me directly, at carrington@extendedstay.com, should you wish to discuss this further. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed April 13, 2013

If you are looking for a hotel that offers exceptional customer service, I highly recommend this hotel. I met Tony the front desk manager who made me feel that I was a valued customer. What ever I needed, he made sure it was taken care of. I faciliate for a major company and used Tony as an example of how customer service should be. This hotel is very clean, bed extremely soft and customer service is excellant.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, April 15, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Atlanta - Vinings

Property: Extended Stay America - Atlanta - Vinings
Address: 2474 Cumberland Pkwy SE, Atlanta, GA 30339-4502 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#74 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Atlanta - Vinings 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Extended Stay Atlanta
Atlanta Extended Stay

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