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“Excellent Service”

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Extended Stay America - Atlanta - Vinings
Ranked #127 of 173 Hotels in Atlanta
Atlanta, Georgia
1 review
“Excellent Service”
Reviewed April 13, 2013

If you are looking for a hotel that offers exceptional customer service, I highly recommend this hotel. I met Tony the front desk manager who made me feel that I was a valued customer. What ever I needed, he made sure it was taken care of. I faciliate for a major company and used Tony as an example of how customer service should be. This hotel is very clean, bed extremely soft and customer service is excellant.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, April 15, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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75 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Marietta
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 9, 2013

Had to accomodate extra family members coming into town. I researched many extened stays to find the best one. I called to see if I could stop by to check out the hotel. I was welcomed warmly by the desk and was told to stop by anytime. I did, and was shown a room, I liked it so much that I requested it for my family when they showed and he made sure I got that particular room. Had a very nice room set up full kitchen comfy bed and couch. nice table and all was very clean. I highly recommend getting a room in the back of the hotel for very nice views of the skyline of Atlanta. It was beautiful. AAAAA+++++ also convenient to fun things to do in Vinings and cumberland area.

Room Tip: Back of hotel with atlanta views
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank worldismineforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, April 12, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a home away from home experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 16, 2013

We traveled often and on long vacations we like staying at an Extended Stay Hotel. This hotel is excellent. We liked the galley kitchen and the large, separate living room. The bed was very comfortable and we had a great night's sleep. Extended Stay Hotels have been around for many years and some are showing their age. We had to declined staying at several over the past few years because of their poor condition. I can say with 100% certainty that this place is a great place to stay for one night or many nights.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveling Mann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, March 18, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2013

This hotel is excellent and convient. Tony at front desk very friendly and knowlegable of area if you have questions. rooms equipped with full kitchens are nice. free -wi fi. will return again for next visit.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deborah h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, March 18, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2013

My husband and myself have stayed here when he works out of town. The staff is second to none and Tony does and excellent job in making sure you are treated like family.
He goes out of his way to make sure the room, facility are perfect and he always greets you with a smile

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mstrehle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, March 18, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skokie, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2013

we had a great time at the property. It was a great to have Tony at the front desk. I really didnt like the condition of the property. It was very run down and needed to be the remodeled. We as a family loved the area and the the surroundings. It was closed to everything an in walking distance.

Room Tip: it has a dishwasher and an oven
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Di-Solari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Vinings, responded to this review, January 28, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2012

check in was great staff was very nice. great for the price. It was close to Downtown Atlanta. We were very pleased with the room overall. It looked very home like. Love the kitchen too it looked like an actual apartment, that you could live in. it had an laundry room and an exercise room. We came for Gay pride. We will be staying again!!!!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ATLFan311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review, September 7, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Atlanta - Vinings

Property: Extended Stay America - Atlanta - Vinings
Address: 2474 Cumberland Pkwy SE, Atlanta, GA 30339-4502 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#74 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Atlanta - Vinings 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Extended Stay Atlanta
Atlanta Extended Stay

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