Where do I start? I had a bad experience there this same weekend last year and come to the ATL once a quarter and have stayed somewhere else each quarter since then and decided to give them another try. Let's see - someone else's dirty clothes left in the room and housekeeping didn't manage to se them on the floor, twice no change for a $5 at the front desk to tip their valets, then sent to an ATM the third time I needed tip monies as they are the only hotel on earth without an ATM, when I get back from the ATM the clerk sent me to they didn't have change again (how do you always only have four $1 bills???), testing fire alarms at 9:00 in the morning with no real notice (they slide something under door at some point but it was after 1:26 in the am when I went to bed) - nothing like a morning jolt in a strange place, go to check out and they can't print a receipt, after calling back I finally get the email receipt I promised 6-7 hours later and was charged for 4 nights parking for a 3 night stay, called back and was told I would get a credit and had to call back again the following day as I didn't receive that receipt. When I called back about the credit receipt, I was ask about a brief hold and hung up the first time after 4 minutes and 58 seconds, called a second time and got the same greeting asking me to hold and hung up after 5 minutes, but got someone after the third hold call and being transferred. HORRIBLE, HORRIBLE, HORRIBLE!!! I should have never given them the second chance and just stay at the Hyatt Midtown or Lowes again. After the first disaster stay, I got a call about my review similar to this and they lady (whose name and number I still have) said she would make it right so when I called to book through her she was evenexpensive than Expedia. POOR, POOR, POOR customer service. I even said to Jeff Carmack one of their supervisors I was suprised he didn't ask about my stay when I checked out and he said he "hoped it was good" - that was a statement showing that management at property doesn't care. If he/they cared, he would have said something along the lines of so how as my stay and I could have told him but he didn't so I'm telling the whole here on TripAdvisor.
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- Also Known As:
- 12 Atlantic Station
- Twelve Atlantic Station Atlanta
- Twelve Atlantic Station Hotel Atlanta