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“fitness room was not good. what weights you had teh...”

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Wingate by Wyndham Atlanta Galleria Center
Ranked #72 of 173 Hotels in Atlanta
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1,235 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
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Level Contributor
1 review
Reviewed July 10, 2013 via mobile

We stayed in room 228(jacuzzi suite). First off the room was hard to find it was 4 maybe 5 doors down from room 227.
Second the room was horribly dirty. The sofa in our room had white spots all over it and so did the floor leading to it. The furniture had rips and one of our chairs even had blood on it.
Third the bathroom was filthy. The tub was not that clean and the floors were horrible.
Forth the room had spider webs in the corner visible to the naked eye.
Fifth we did not have a remote in our room.

This was a overall bad experience for my husband and I. The front desk rep did offer us another room but it would of been a downgrade from the room we had due to all the jacuzzi suites being booked. After speaking to the hotel manager he did comp us a room for our next stay, but it's for a standard room not jacuzzi suite :/

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabrielleBelcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willisblak, Director of Sales at Wingate by Wyndham Atlanta Galleria Center, responded to this review, July 11, 2013
On behalf of Wingate by Wyndham Atlanta Galleria, please accept my apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please feel free to give our location an opportunity to win your business back.
Willis Blake DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 6, 2013 via mobile

I checked into room 429 and found a clean, modern room. That evening i found the water in the tub/shower to be lukewarm. I waited awhile and found it still lukewarm. I called the front desk and was told she would have someone look at the problem "the next morning." She then gave me the option of moving to another room after i told her waiting wouldn't work. I packed my bags and went downstairs to the desk. The clerk seemingly had changed her mind, telling me the rain outside was probably causing the water to run lukewarm. What???? She finally put me in another room that while clean, was very worn, but the hot water did work. The room smelled though and was noisy. I then decided to check tripadvisor to read other reviews of this hotel. Lo and behold, another traveler just a very few days earlier had the same problem with the hot water in exactly the same room, 429. The reviewer complained about the problem upon checking out but apparently wasn't taken seriously as i was given the same room a few days later with the problem still existing. Based on the rude receptionist, bad plumbing then the smelly room, i would not stay here again. Very bad experience. One positive: the beds are comfortable, but do stay away from room 429 if you do decide to stay here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grussll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willisblak, Director of Sales at Wingate by Wyndham Atlanta Galleria Center, responded to this review, July 9, 2013
I would like to take this opportunity to apologize for your unpleasant experience as a guest of the Wingate by Wyndham Atlanta Galleria. I understand the time that you took to bring this matter to our attention. We assure you this kind of incident is not the way we conduct business. Our goal is to provide a level of service that requires diligent attention to detail and is a matter of constant reinforcement of our hotel. Our maintenance department is currently working on room 429 water temperatures. Please feel welcome at our hotel in your future travels.
Sincerely,
Willis Blake
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Atlanta Galleria Center

Property: Wingate by Wyndham Atlanta Galleria Center
Address: 2762 Cobb Pkwy SE, Atlanta, GA 30339-3125
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#71 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Atlanta Galleria Center 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
• A great value, the Wingate by Wyndham is a highly bundled product that offers a great value for every dollar spent. • A hotel that recognizes each guest as a valued customer. • Our rooms are spacious, beautifully decorated comfortable and exudes a welcoming atmosphere. • Spacious suites offering privacy with separate living and sleeping areas. • Each room comes fully equipped with refrigerator, microwave, and coffee maker. • Iron, Ironing board, & safe. • Remote controlled televisions & on demand movies. • Free High - Speed Internet access in every room and suite, and Wireless internet throughout the building • Two phones with voice mail. • Free local calls. • Daily complimentary Hot Breakfast to start your day. • Complimentary USA today news paper delivered to your room every morning. • Recreational options featuring indoor swimming and hot tub and exercise room. • On site laundry facility at this location. • 24 – Hour Business center, equipped with Telephone, Computer, Fax machine and Copier. • Earn Points or Miles with Wyndham rewards. • Complimentary Shuttle service within a 3 mile radius. • Meeting facilities ideal for groups up to 160 people at this location. • Guest satisfaction guaranteed with our unconditional Assurance Guarantee. ... more   less 
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Also Known As:
Wingate By Wyndham Atlanta Galleria Hotel Atlanta
Wingate Atlanta Galleria Center

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