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“Terrible sleep quality”

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Hilton Garden Inn Atlanta NW/Wildwood
Ranked #23 of 172 Hotels in Atlanta
Certificate of Excellence
commerce township, United States
1 review
“Terrible sleep quality”
2 of 5 bubbles Reviewed April 13, 2014

I stay at a lot of hotels from my work travel and although this hotel has a nice appearance it is not a very good hotel. Walls are paper thin and mattresses are terrible. This hotel is not up to Hilton standards!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mikepfeiffer, General Manager at Hilton Garden Inn Atlanta NW/Wildwood, responded to this review, April 15, 2014
We have apologized to the guest for the bad experience as well as adjusted the room rate completely as per the Hilton Garden Inn Guest Promise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 reviews from our community

Traveler rating
    291
    128
    46
    20
    10
See reviews for
139
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Tampa, Florida
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 10, 2014

While visiting our daughter in Atlanta, we stayed at the Hilton Garden Inn Atlanta NW/Wildwood. The room was clean and well-appointed. The suite was roomy. Reasonably quiet even with nearby highway. Service was excellent.

Room Tip: away from elevator
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwdurrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed April 7, 2014

The two queen bed room was great on way down, HHonors was treated well, except for high priced continental breakfast which we passed on. Except when we arrived the bathroom toilet was clogged, and the manager just ran up and handed me a plunger in a bag!!! So I had to plunge a clog that was there from the previous occupants!!! Ridiculous service!!!

However, on way back home a week later, we had to get a king mini suite, what a disaster!!! Made me want to go back to my Spring Hill Marriott's!!! They have better beds and free breakfast!

The "king" bed was not a real king! The bed was softer than giant pillow! The pullout couch was a twin size not a queen!! When we told the manager that these beds weren't acceptable, he came up to our room to debate wether the bed was a king or not!! He then called up to apologize, gave us 10% off our tab and gave us a 4 person complimentary breakfast coupon.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelSnob4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
1 review
4 of 5 bubbles Reviewed April 3, 2014

As usual, our room was very clean and the beds are comfortable. It is obvious the staff is committed to making the accommodations exceptional. The hotel is completely non-smoking. I find it unfortunate when guests don't comply with the rules and make it unbearable to surrounding guest rooms. There was a great deal of smoking going on in the room next to ours.
I will be staying there again this weekend and I'm hoping the people who were smoking aren't.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilcatfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 1, 2014

We made a reservation for a family of 4 - my husband, myself, my 17 year old son and my 12 year old son. I selected 4 guests when making the reservation and was linked to a room with a king bed and a sofa bed. We were very disappointed upon checkin that there was no way for 2 boys to sleep in the sofa bed. It was so very small and at most would have fit 2 little 3 year olds, maybe. Sadly, my 12 year old just slept on the chair, with a table/pillow set up because we arrived so late and we were too tired to deal with the issue with the staff. Skip the sofa bed option if you have 2 children! Or plan on having one of your children in your bed with you!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Johanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mikepfeiffer, General Manager at Hilton Garden Inn Atlanta NW/Wildwood, responded to this review, April 5, 2014
We have had this issue with other guests as well. We have ordered new sofa beds that are queen sized to better allow for future guests. Beds should arrive the end of April 2014.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prattville, United States
1 review
5 of 5 bubbles Reviewed March 28, 2014

The staff of this hotel are extremely courteous from top to bottom. We were able to interact with everyone from housekeeping, maintenance, food and beverage, front counter staff, and management. They were more than willing to meet our every need and did so with a smile. We asked for more towels for the extra people in the room... bam we were provided plenty. Breakfast in the morning we were always greeting with a wonderful smile and they just seem genuinely glad to be there and fix anything we desired. She even came out several times to check on us. I witnessed the management staff doing a huddle with the crew and they seemed to really keep their staff involved and informed of what was going on in the hotel. That was awesome. I am in the service industry myself and know how critical that can be. The grounds were excellent and each place in the hotel I visited was spotless. The only thing that may have been a little off was the fold out couch in the suite. But hey.... it is a fold out couch so expectations were not that high to begin with. I am completely sold on this facility. Not just for the facility itself, but for the staff that makes it perfect. Thanks for a great stay during our spring break vacation to Atlanta. Job well done!!!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Ky, United States
2 reviews
5 of 5 bubbles Reviewed March 20, 2014

This was our second stay at this particular hotel. We returned because we were so pleased. The decor is beautiful. The rooms are quiet, clean and pleasant. The breakfast buffet is lovely. The staff is the greatest asset here. Everyone we encountered was friendly and helpful. I would highly recommend this hotel.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta NW/Wildwood

Property: Hilton Garden Inn Atlanta NW/Wildwood
Address: 3045 Windy Hill Rd SE, Atlanta, GA 30339-5604
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Atlanta
#21 Business Hotel in Atlanta
#43 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Atlanta NW/Wildwood 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Nw/Wildwood Hotel Atlanta
Hilton Atlanta
Atlanta Hilton

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