Consistency is very important to a business traveler who may frequent a certain city and prefers to return to a property that meets both needs and wants. The Intercontinental Buckhead delivers this level of top notch service. Returning again from last month's stay, we were hospitably greeted by Olga, a professional, yet warm and friendly concierge who was assisting in checking people in so that there was barely a queue. Not only did Olga remember us, but she quickly acknowledged our Ambassador Status and flawlessly delivered the customer service accorded a member of this program. Since air travel is stressful at best, and the traffic coming from the airport was horrendous due to torrential downpours on the way in, how refreshing it was to be welcomed in this manner. Immediately we were put at ease and felt as though we were once again visiting our home away from home. As in this case of many Saturday evenings at this property, there was a gala event that brought a large crowd of guests, not all of whom were staying overnight on property. This was only an issue when we returned later that evening and did not have a parking space for self park. The valet was quick and efficient to take our vehicle and let us know that we would not pay for valet service, and we would be able to pick up our car the next day at our leisure. The car was quickly brought around the following day upon our phone request. The rooms are comfortable and clean. Ambassador status was again acknowledged with a fresh fruit and bottled water amenity. The Club Lounge provided refreshment without having to leave the property or face the downstairs crowd that first evening, with hot and cold appetizers and drinks. The Concierge works hard to keep lounge clean and stocked well. Newspapers, apples and cookies are also available. We had breakfast in the Southern Art restaurant. Healthy choices and combinations were greatly appreciated. Perhaps the kitchen might consider a cold press juicer to provide cold pressed vegetable juices in the future? We enjoyed the Bourbon Bar later in our visit after business was concluded one afternoon. Although it is billed as more of a carnivore's delight, some vegetarian options would be appreciated too. Staff is attentive, friendly and provide outstanding service even though the area is a hotspot. Free wireless in the lobby. The only sad note was an odd comment from the gift shop clerk. Dropped in that first evening and requested a plastic bag to contain an item, and then again the next morning, needed another plastic bag. No, not that we are hoarders, it was simply a case of too much to carry both times and the gift shop was there....The second request was met with this comment: "This is the last bag I can give you". Puzzled, I asked why that was the case. "They are expensive", was the reply. These 10 x 13 thin, cheap plastic bags with handle cut outs? REALLY??!! I told the gift shop attendant that since that was the case, she had better hold on to the one she was going to so reluctantly relinquish. Not sure where that came from....and certainly not in keeping with this wonderful property. The gym and the pool are well maintained and a pleasure to work out in. Close proximity to major highways, shopping and fine restaurants. Without hesitation, I recommend the Intercontinental Buckhead and thank the staff for working so hard to make each guest's visit so enjoyable!
- Official Description (provided by the hotel):
- Located in the heart of Atlanta's prestigious Buckhead district, InterContinental Buckhead Atlanta offers stylish, upscale amenities in an inviting atmosphere with true Southern charm. All 422 elegant guest rooms feature 47" flat screen HDTVs, high-speed Wi-Fi, marble baths with separate shower and soaking tubs, pillow-top bedding, minibar, and complimentary use of the 24/7 Fitness Center overlooking famed Peachtree Road. Club InterContinental guest rooms also include private access to the fully staffed Club InterContinental Lounge with complimentary breakfast, snacks, and beverages. Helmed by celebrity chef Art Smith, InterContinental Buckhead Atlanta's on site restaurant, Southern Art, offers Southern-inspired cuisine and cocktails in a welcoming, relaxed atmosphere. Alongside Southern Art, Bourbon Bar is the award winning bourbon-centric bar and lounge featuring more than 70 varieties of bourbon, including exclusive private label barrels from acclaimed distillers. ... more less
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- Also Known As:
- Intercontinental Buckhead Atlanta Hotel Atlanta
- Intercontinental Atlanta