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“2nd stay is the charm” 5 of 5 bubbles
Review of InterContinental Buckhead Atlanta

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InterContinental Buckhead Atlanta
Ranked #14 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersGold level
Virginia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“2nd stay is the charm”
5 of 5 bubbles Reviewed October 25, 2012

This was our second stay at the Intercontinental Buckhead and we had an equally good time as the first. We again made use of the close by Marta station and walked to Lennox mall. All of the employees were helpful and pleasant. We were in a king this time; however prefer the 2 doubles, as the room is larger. The Pillows this hotel uses are the absolute best, so much so that my wife noted the brand so that we could get some for our home. I will continue to stay at the Intercontinental in Buckhead for all my trips to Atlanta.

Room Tip: View of the city is much nicer than the pool view
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GunknGingy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 31, 2012
We are so happy you came back to stay with us! Our employees love to see return guests and I am pleased to know everyone was so helpful. We have many people inquire about our bedding because once they sleep in one they say they never want to leave it. We look forward to having you with us every time you return to Atlanta!

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,519 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (481)
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English first
Tifton, Georgia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 25, 2012

This hotel is upscale and in a great location; Lenox and Phipps Plaza malls are within easy walking distance, Bistro Niko is across the street and Southern Art is located in the hotel. Linens are excellent, rooms well appointed and quiet! This was our second stay and we were just as pleased with our stay as the first time. One downside the cost to park - $22 per day; we booked on Hotwire and had a great room rate, so still was overall good value for us. But, if you are paying full price, might want to ask about that.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KVT2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 29, 2012
We are thrilled to have had you stay with us again…we have a great package with parking included on the hotel website for your future stays. Your comments on the hotel offering are thoughtful and inspire us to come to work and raise the bar daily – we seek to have a Great Hotel our Guests Love!

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 19, 2012 via mobile

Loved the hotel, however I expected the reception personnel to have better customer service. An error was made with the reservation however the reception staff displayed no customer service in attempting to resolve the issue. Not only was the on duty desk staff person very matter of fact without any attempt to understand the situation, her senior level supervisor only interjected with the exact same stiff, matter of fact response. I certainly doubt, with the level of success of the franchise, that their actions are representative and would hate to believe stereotyping played a role in the treatment I was subjected to. Words of advice, do not expect individualized service at this facility.

Stayed October 2012, traveled on business
Helpful?
Thank 1PinkMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 29, 2012
Thank you for taking time out of your busy schedule to write this review. If you permit, I will reach out to you in order to find out how we can raise the bar to fulfill your expectation next time. I am glad to hear that you “loved the hotel” as that is our ultimate goal. On behalf of the entire staff we look forward to another chance to serve you.

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 16, 2012

I had booked a room on hotwire but I was not aware that it doesnt guarantee a king bed. So there were only double rooms available when I arrived. So I upgraded for $100 more to get a king bed and Club Lounge access. Dont think the club lounge access was worth the money though. Since it didnt even cover parking. Parking was an additional 30$ per car.
The room was excellent, room service was prompt, great ambience. Loved the lobby area and the live music. Great location and shuttle service. and the front desk staff were great!

Room Tip: We got a corner room after upgrading to the Club lounge access. From the outside, it looked like the...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dhivya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 29, 2012
So glad you enjoyed the entertainment and hopefully the food and beverage offering in the lobby area – The Bourbon Bar, which has the largest and most complete selection of bourbons in the South. The rooms all have great views yet the corner room you got is spectacular with a city and Stone Mountain view. Next time, do book at InterContinental.com to book and you can choose you room type. We look forward to having you stay with us again in the near future.

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed October 16, 2012

We had reserved 14 rooms as our family gathered for our son's wedding(not being held at the hotel). We made several requests to have the rooms as close together as possible. We especially emphasized that we needed an adjoining room for my mother in law who has dementia. Upon checking in we were told that there was an adjoining room but we got up to the room we saw that the room was not adjoining. We were apparently using the incorrect term and was then told that what we really wanted was a connecting room but that they dont have any of those. We were then told that they did find a connecting room for us and that they would send up a bellhop with the new key and that he would transfer us to the newer room. After 45 minutes and several calls to the desk(they insisted that someone was on the way up!) we went downstairs to get the new key and moved ourselves. The wait was exhausting for my mother in law as well as all of us who had spent the day traveling. None of the other rooms were close to one another even though we requested when the reservations were made and upon checkin. This set a very negative "tone" for what was supposed to be the beginning of a very special weekend for us.

On a different day I called to request that someone help to raise/open an umbrella at the pool(which is an unattended pool). It took several calls and 25 minutes before someone did come. Each time I called I was told that there was someone on the way.

Arrangements were made by my son with the front desk for the distribution of gift bags to his guests. I was in charge of delivering the bags to all the hotels as well as ours. The gentleman at the front "out of it" is the only way I can describe it. We could not make him understand what we wanted. It took about 15 minutes for us to make him understand even though my son had already filled out this in a written request and was told that all we had to do was rop off the bags and mention the name of the room block.

My daughters room had 2 double beds, one of which had some type of sandy debris at the foot of one of the beds on the first night. They requesed a chage of sheets the next day and then there was no more problems.

One of the other guests was told that their luggage would be sent up and it never was. She finally went downstairs and was told that there was a mix up in the names and she found her luggage unattended on a cart in the lobby.

Our first night we sat in the lobby and tried to order drinks. Service was very slow and the drinks were mixed drinks(apple martini and manhattan) that were awful. As more family came in, we continued to drink in the lobby on other days and nights and the service was much better but I had to caution my guests to keep their orders simple due to our experience the first night.

The hotel was very pretty, the rooms adequate in size. I was uncomfortable with the toilet and shower being in a sperate room BUT with no door to have any privacy from the sink area and tub.

The concierge was extremely competent and helpful on several occasions and different staff.
The breakfast buffet was great and the service there wonderful each morning.

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sheree7883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 29, 2012
We are extremely disappointed to have dropped the ball so many times on such a special occasion. The details you mention are basic to our business and unacceptable. We will certainly ensure that the issues are addressed and I want to thank you for having taken the time to write this review for feedback is a gift and permits us to raise the bar. I am glad that you day started off with great breakfasts and that our restaurant and concierge lived up to our standards and were helpful. Please let me know when you travels bring you back to Atlanta and hopefully you can give us a chance to redeem ourselves.

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quiet Place in the Woods, Georgia, United States
1 review
5 of 5 bubbles Reviewed October 15, 2012

I really enjoyed this hotel! My husband and I have been to this hotel and absolutely loved it!!! I highly recommend the InterContinental Hotel to everyone. The customer service was excellent, the room was clean, and the food was excellent!

Room Tip: The rooms on the 17th floor have the best view.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 29, 2012
Your review is music to our ears and motivates us to raise the bar. Thank you for sharing your comments and we are delighted you and your husband enjoyed so many aspects of the hotel;. Come back and see us soon!

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
136 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed October 15, 2012 via mobile

A two night stay in Buckhead. Very nice room, staff very professional, within walking distance to Lenox Square, many nice restaurants, a Marta station 1 block away. Also a nice garden area in the back. Our room had a great view of Stone Mountain! Overall a perfect stay.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FoodieFoodies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, October 29, 2012
Gazing at Stone Mountain on a beautiful blue skied Southern day is magical. “A perfect stay” – we are so thankful for you sharing this comment and thrilled we were able to meet your expectations. Buckhead is a great place to stay for shopping, eating and enjoying. Marta is smarter – we love our transportation system.

-Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Buckhead Atlanta

Property: InterContinental Buckhead Atlanta
Address: 3315 Peachtree Road NE, Atlanta, GA 30326-1007
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Atlanta
#6 Romantic Hotel in Atlanta
#6 Business Hotel in Atlanta
#6 Spa Hotel in Atlanta
#8 Luxury Hotel in Atlanta
#11 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Buckhead Atlanta 5*
Number of rooms: 422
Official Description (provided by the hotel):
Located in the heart of Atlanta's prestigious Buckhead district, InterContinental Buckhead Atlanta offers stylish, upscale amenities in an inviting atmosphere with true Southern charm. All 422 elegant guest rooms feature 47" flat screen HDTVs, high-speed Wi-Fi, marble baths with separate shower and soaking tubs, pillow-top bedding, minibar, and complimentary use of the 24/7 Fitness Center overlooking famed Peachtree Road. Club InterContinental guest rooms also include private access to the fully staffed Club InterContinental Lounge with complimentary breakfast, snacks, and beverages. Helmed by celebrity chef Art Smith, InterContinental Buckhead Atlanta's on site restaurant, Southern Art, offers Southern-inspired cuisine and cocktails in a welcoming, relaxed atmosphere. Alongside Southern Art, Bourbon Bar is the award winning bourbon-centric bar and lounge featuring more than 70 varieties of bourbon, including exclusive private label barrels from acclaimed distillers. ... more   less 
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Also Known As:
Intercontinental Buckhead Atlanta Hotel Atlanta
Intercontinental Atlanta

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