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“Bad, but they appear to be trying” 2 of 5 stars
Review of Castleberry Inn & Suites - GA Dome

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Castleberry Inn & Suites - GA Dome
2.0 of 5 Hotel   |   186 Northside Drive, Atlanta, GA 30313   |  
Hotel amenities
Ranked #143 of 176 Hotels in Atlanta
Knoxville, Tn
Level Contributor
168 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Bad, but they appear to be trying”
2 of 5 stars Reviewed September 25, 2012

First of all, they do appear to be reburbishing and updating the hotel. The hotel itself, however, during our stay was not ready or acceptable for customers. Customer service on arrival was less than friendly, although it did improve during the stay. Forget about an early check in; we were advised at 2 pm that not a single room was ready, but less than an hour later all rooms were ready? There was one operable ice machine for the entire property; they advertise two, but I can assure you the second one has not worked in quite some time. The biggest issue was cleanliness. Upon entering our room we found hairs and "splash" all over the toilet rim; this is not acceptable. The room was large which was a plus. As many have stated, the neighborhood is a little questionable, but I do not believe you would have any problems walking around during day light hours. Maybe the work they are doing will improve things, but it has a long way to go. I would suggest spending a little more money and staying downtown as we will do next time.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank vol27970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia186, Director of Sales at Castleberry Inn & Suites - GA Dome, responded to this review, September 26, 2012
I am so sorry that your stay was less than adequate. As you pointed out we are trying very hard and we are working to ensure that we have a product that guests enjoy and look forward to coming back to. Please give us another try once the work has been completed mid October. We also have a new General Manager as well as an Executive Housekeeper to address our shortcomings. I would love to work with you personally. Thanks for your time.
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209 reviews from our community

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Rancho Santa Margarita, California
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 29, 2012

This hotel was rated three stars on the Southwest Airlines website. I don't know if it even rates two stars. It is under a remodeling project and this should've been disclosed when I booked the hotel. The front entry was blocked off and no clear signage indicating where to check in. The hotel hallways did not give you the impression that cleanliness was a priority. The mattress was one of the most uncomfortable I have slept in. In fact, I did not get much sleep and woke up with a horrible backache. Not a good experience.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Dsg92688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Atlanta hotels

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 6, 2012

This hotel has been a big improvement since my initial visit. my son attends clark, so it was convenient. I was also pleased to see more security in the area. they also have continental breakfast now which is nice

Room Tip: the deluxe room is good if you have more people or kids because it has a pullout couch
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank clarkparent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2012

My excitement to come and see your beautiful state and country during the Autumn was a trip I so looked forward to. My sister reside in the States so we all took turns picking a Hotel during our trip around the state. I choose the Castleberry Inn as for us while we stays in Atlanta. I found the staff from the doorman, receptionist and commerical cleaners to be very friendly and helpful during our stay. My room always cleaned. fresh sheets and towels daily. It was so good I stayed an extra week there. Ms Williams does your Hotel credit. As for resturant a walking distance down the driveway. I say Try it!! The food is beautiful, with service to match! I am very fussy with my food, but I couldnt get enough . So for those who whinge and whine about the Hotel, next time try booking a King room, you may find its worth it , you get what you pay for. I intend to go back and stay again when I return to Georgia this year. Try Castlberry Inn, you may find its not what others say it is.

Room Tip: Try the King size bedrooms they are so spacious, loved the bathroom and all that came with it
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  • Stayed November 2011, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Josephine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia186, Director of Sales at Castleberry Inn & Suites - GA Dome, responded to this review, August 8, 2012
Thank you so much for your wonderful comment. We are continuing to improve our guest experience and look forward to your next stay!

All the best,
Sonia & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2012

I was nervous at first since this hotel is a little older than what I usually like. However, it is very conveniently located to the Atlanta University and Colleges! This is a huge plus! The accommodations were outstanding for the price paid! This was the most spacious room I have ever stayed in. It felt like I was staying in a suite when I just asked for a room. (My room included two entrances, microwave, refrigerator, sofa sitting area and reception table, flat screen tv facing sitting area, desk and chair for business convenience, wall mirror and chest of drawers for extended stay storage, huge king size bed with second flat screen tv facing the bed. TV's were wall mounted to maximize space usage. Decor in room was simple yet elegant and very comfortable. I even took the extra step to take pictures of the room since I liked it that well! The hotel staff were very friendly and accommodating to my occasional need(s). I wish to especially thank Kisha at check-in (and check-out) who went above and beyond to handle a little problem I seemed to experience on more than one occasion. Her friendliness and promptness to resolve the problem was greatly appreciated. I would definitely recommend this hotel! And I look forward to future stays at this hotel when I need to return to the area to visit my daughter in college.

Room Tip: Don't know
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 11, 2012

I booked for both location and cost. Location is great if you have a car. For downtown area of Atlanta the cost is also great. The hotel is presently redoing the lobby area so there are a few problems with dust, workmen, etc. The general area is bad looking and I would not get out and walk even in the daylight. Parking is free but is very limited. WiFi is also free and works as well as I have seen (in my room), even in 5 star locations. I was on the third floor--- no noise but only one elevator for the whole hotel. TV is small size but worked very well. Room is also small but is all that I needed. Bath area is almost as large as the room. Had a microwave and frig but did not use either. The room lighting is so bad that I gave up trying to read; I am seeing this In alot of hotels. I have decided that I am going to start packing 100 watt lightbulbs with me on future trips. Had to run hot water for 5/10 minutes before it was warm enought to take a shower. Water pressure was good in the shower but not the sink. Housekeeping did not leave new coffee, soap, etc for the second day. Guess what you have when you check in is what you have ! Ice machine was on first floor when I was there, again one machine for whole hotel. Bed slept good, room was clean and cleaned each day. Lots of a/c noise. Towels and furniture were old. You get what you pay for..........................................................

Room Tip: Stay away from first floor............................
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank HLynn50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2012

This was the worst hotel I ever stayed in.."Ever"!!! First the reservation was lost or the rep couldnt pull info. Our room was terrible when we first walked in. The beds were small and sheets were paper thin. The wall and windows were not suitable for a guest. So after complaining about the room, she decided to give another which wasnt as good but better than the first one. We stayed on the first floor. We heard from every room on that floor. Its like we were in an apartment and heard people walking upstairs. The shower was like a "Mist". No water pressure at all. The sink will take "2 hours" to brush teeth because of no pressure also. The ice machine was on the 3rd floor in a discreet place you have to dig deep to find. No wash clothes but had plenty of towels. The staff was friendly at first but when we got back from our outting, they changed tremendously. The location is ok but never go when there is a concert goin on. The parking is ridiculously on the side of the hotel or across the street and very limited. I wouldnt reccommend this to anybody!!!!

  • Stayed June 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank MsD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Castleberry Inn & Suites - GA Dome, responded to this review, June 24, 2012
I understand that you spoke with the GM during check out. I just wanted to personally apologize for your inconvenience. We are working hard during our final renovation which will be complete by mid-July to make sure that we address every issue that you pointed out. Your feedback is greatly appreciated.

Please feel free to contact me directly 404-893-4663
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castleberry Inn & Suites - GA Dome

Address: 186 Northside Drive, Atlanta, GA 30313
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #143 of 176 Hotels in Atlanta
Price Range (Based on Average Rates):
Hotel Class:2 star — Castleberry Inn & Suites - GA Dome 2*
Number of rooms: 130
Official Description (provided by the hotel):
THE ALL NEW CASTLBERRRY INN & SUITES is located in downtown Atlanta just 4 short blocks from the GA Dome and GWCC. We are less than 3 miles to the CNN, Phillips Arena, and the GA Aquarium and within 5 miles of Turner Field. Each room has been recently renovated and is furnished with a flat-screen TV and work desk with a traditional decor. We have a full-service restaurant and spa adjacent to the hotel. A relaxing courtyard, Free wireless, parking and breakfast on the weekends you will find standard at the All New Castleberry Inn & Suites. Attractions such as the World of Coca-Cola Museum and Centennial Olympic Park are within 5 miles of Castleberry Inn & Suites. A MARTA public transportation station is also nearby for easy access to other destinations in downtown Atlanta. 100% Smoke-Free. ... more   less 
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Also Known As:
Castleberry Inn And Suites - Ga Dome
Castleberry Inn & Suites - Ga Dome Hotel Atlanta
Castleberry Hotel Atlanta

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