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Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field
Ranked #138 of 173 Hotels in Atlanta
Augusta, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed August 18, 2013

We stay here every year and we love it the hotel is great, the staff friendly, and very clean and we can walk across the street to braves game. Breakfast served every morning and fruit, cookies, tea and coffee throughout the day, housekeeping is great recommend anyone to stay here we love it.

Room Tip: top floor to see braves stadium love it
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betty J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM759, General Manager at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, September 25, 2013
Dear Betty J,

Thank you for your positive feedback. We are glad to hear that you have had a wonderful stay time and time again. We hope to see you again soon.

Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Charlotte, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 18, 2013

While checking into hotel, staff was great. The night staff was pretty much mediocre, very preoccupied with phone not paying any attention to guest walking in and out of hotel.

My room was great, plenty towels, fluffy pillows, and the bed was so comfortable. Didnt realize how good I slept until waking up at 9am, which rarely happens.

Morning staff was GREAT, I was greeting by everyone who I walked by. From the breakfast attendant, to the front desk, and then both housekeepers who I ran into. Sometimes when you do have an inconvenience, the staff makes it so much better by showing that they really care about their guest.

I will definitely stay when going to a Braves game. Thank you so much for making my stay enjoyable.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM759, General Manager at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, September 25, 2013
Dear kkitten,

Thank you for your positive feedback. We are happy to hear that you had a wonderful stay with us. We thank you for choosing us and appreciate your business. Please comeback and see us soon!

Sincerely,
General Manager
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Lincoln
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 8, 2013 via mobile

We walked in the doors and there was no one at the front desk. There was this little work space for staff off on the side that you can't see in buy there was staff behind there because you could hear their chair squeak and them talk on the phone when it rang 10 min after we had walked in the door. My friend and I were even talking! Finally after 30 min someone finally came to the desk and we asked to see a room. So we saw a room. It was BAD! Ratted carpet and rugs. Also it was on a non-smoking level and you could still smell the smoke- and I have asthma so we couldn't stay there. NOT that I would. And when we asked for a refund they wouldn't give us one! DO NOT GO!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emsneighbors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, August 15, 2013
We apologize for the experience you had with our hotel. We would like to discuss this matter with your further. Please contact Corporate Customer Care via telephone at 1-800-967-9182 at your earliest convenience.
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Georgia
1 review
2 of 5 bubbles Reviewed July 30, 2013

I called many many times on the way in and could not get an answer. It rang and rang and rang. I asked the front desk agent about it and she said "well its been ringing all day." Would not have stayed at this hotel once we got to our room if it had not been so close to Turner Field. We would have left. The hotel was well worn...I understand it is a high traffic hotel because of the Braves stadium, but it just didn't feel clean. There were no pillows for the sofa bed and when we went to get pillows, we were told there were not any available. Seriously? the front desk agent was nothing short of RUDE about it. We got the feeling that we were bothering the girl at the desk anytime we asked for assistance. We weren't asking for anything more than typically expected at a hotel. They told us they would bring us the bedding for the sofa bed, but we NEVER got it. Makes sleeping hard without the proper, expected bedding. I definitely felt we overpaid for the quality of the hotel and the service of the staff. We will not be returning to this hotel EVER, nor would be suggest it to anyone. The hotel had an odd odor to it, many areas smelled of cigarette smoke, the room was worn (even the strip of carpet that extends a couple of inches up the wall at the bottom was hanging off--which seems like it would be an easy fix, as it was completely obvious), the staff was not friendly. Other than a good location, there is nothing else "good" about this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, August 6, 2013
We apologize for the experience you had at our hotel, especially regarding the disappointing service you received from our staff. We have notified management of this occurrence and will be taking measures to ensure situations such as this do not arise in the future. We will also be looking into measures to improve the condition of our hotel and guest rooms. We appreciate your feedback and hope you get the chance to return in the near future so we have the chance to restore your faith in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 30, 2013

Walk across the street to braves games, just a few minutes drive to downtown for shopping, etc. Very friendly and helpful staff, everyone from the desk staff to housekeeping to maintenance. Also always lots of friendly braves and visiting teams fans staying here, we always have a fun time at the pool before and after games.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gobravos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM759, General Manager at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, September 25, 2013
Dear GoBravos,

Thank you for your positive feedback. We are happy to hear that you had a wonderful stay with us. We thank you for choosing us and appreciate your business. We hope to see you again soon!

Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 24, 2013

I can see that this hotel would be very convenient for those going to a Braves game. We were not there for a game and it was not a great hotel for myself with three children. Our room was not well maintained nor were some the items in the room, such as towels. The breakfast was okay, although missing several key components. (We did see someone get smart and use the waffle machine to toast her bread, as there was no toaster.) I'm not sure if there are better hotels in the area for the same price. As for the positive, the staff helped us with finding restaurants and it was nice to have a microwave and a refrigerator in our room. Next time we will choose a different hotel and probably an entirely different area of Atlanta.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teri_0951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM759, General Manager at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, September 25, 2013
Dear Teri_0951,

Thank you for your feedback. We are very sorry about your experience you had with us. We have made some positive strides in the last couple of months and corrected the issues you experienced. We hope you will give us another chance when your travels bring you back to Atlanta.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
1 review
1 of 5 bubbles Reviewed July 24, 2013

This is the worse Country Inn & Suites. Room and hallway had funky smell and was very dark. I reserved a suite but ended up with a so called suite. It was nothing but a handicapped room with a sofabed. I had no sheets for the sofa bed and asked the front desk (who seemed as if she didnt want to be bothered). They said they will bring them. Needless to say we never received the sheets. We didn't have any bath towels in our room. We asked the front desk staff and they just gave us small washcloths. They said the towels had not been cleaned. I made reservations to stay here for two nights but I left the following morning. Please take heed to the reviews. I will never bring my family to this hotel again! Nothing is great but the location.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, July 31, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards. To discuss your stay further, please contact Corporate Customer Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field

Property: Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field
Address: 759 Pollard Blvd SW, Atlanta, GA 30315
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #138 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
A friendly clean hotel that offers free hot breakfast, free parking and free wireless high speed internet. We are less than 1 mile away from Downtown Atlanta. ... more   less 
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Also Known As:
Country Inn & Suites Atlanta Downtown South Hotel Atlanta
Country Inn And Suites Atlanta Downtown South
Country Inn Atlanta

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