Hands-down the worst check-in experience I've ever had. You would the a "hotel an conference center" would be prepared for a conference of several hundred people. Check-in for the conference was from 1-5pm. Check-in for the hotel was supposed to be at 4. The first conference session was from 5-7:30 pm, and as of 5:00 pm no one had their rooms. The front desk keeps blaming their cleaning staff on the lack of room availability - really? At 5 in the afternoon?! Now they have a lobby full of people who are tired after traveling and want nothing more than to freshen up before they have to meet with their industry peers. Some I these people haven't even had a chance to eat all day. The worst part is that because of the conference, I had no option to stay anywhere else, otherwise believe me - I would have. I've been here twice before for conferences a few years ago and it wasn't nearly this bad. Please do NOT book this hotel for your conference!! They do not know how to handle it, nor do they understand basic customer service!
- Official Description (provided by the hotel):
- Overlooking the vibrant streets of Midtown Atlanta and the Georgia Tech campus, our innovative hotel offers modern accommodations for high-energy business and leisure travelers who demand the luxuries of home and office. Designed for maximum comfort and capability, our 252 newly renovated guest rooms deliver a refreshing mix of urban flair and innovative technology that inspire creativity and relaxation. ... more less
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- Also Known As:
- Georgia Tech Hotel Atlanta
- Georgia Tech Atlanta