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“Great customer service”

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Hyatt Place Atlanta Airport North
Ranked #55 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed September 16, 2013

We come to Atlanta every other month as dealers at Scott Antique Market. For a couple of years we have been staying in Morrow, but made the move to this area... and what a difference! Ami at the front desk is as gracious as it gets! But the entire staff is beyond friendly and accommodating. The rooms are very comfortable, fresh and clean... and the outdoor pool area is wonderful for a cocktail after a long, hard day. This hotel captures alot of international travelers on layovers. If you are looking for shopping or other personal services, this is not the area, but a block away is Spondivits, a great little seafood restaurant/bar that has been dishing it out since 1979.

  • Stayed: September 2013, traveled on business
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1  Thank MtnMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Public Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded September 17, 2013

Thank you for this great review! I am sure Ami will appreciate the fine compliments as well as the rest of our staff. We look forward to having you back again soon!

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750 - 756 of 983 reviews

Reviewed September 15, 2013 via mobile

My wife found this room at a discount. It would have been worth full price. King room has comfortable bed, wet bar with refrigerator, desk, free wifi, and a very large tv that swivels between the sitting area with couch and the bedroom. The staff has been very friendly and accommodating. I am not really familiar with the area, but there are restaurants nearby and we have felt safe.

  • Stayed: September 2013
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1  Thank Pvols1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Public Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded September 17, 2013

Thank you for taking the time to tell everyone how much you enjoyed your stay with us. We appreciate you compliments and look forward to having you stay with us again.

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Reviewed September 14, 2013

I booked this hotel for my friends who needed a room due to a cancelled flight out of Atlanta. There were 6 in one room with two double beds and a couch. The price was very reasonable and the room was spacious. The next evening my daughter and I stayed here since we had a good review from our fellow travelers. Wow, very nice large room, excellent staff, great breakfast and reasonably priced food in the lobby. Ami, the front desk clerk who checked us in was very helpful and gave use information on places we wanted to go. They have a shuttle to the airport and hotel is located by restaurants and the freeway. This was one of the nicest hotels that I have ever stayed in for the under $100. Would definitely stay again and continue to recommend it to all my friends. I Will try another Hyatt Hotel in the future.

  • Stayed: September 2013, traveled solo
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1  Thank DHKVancouver_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Guest Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded September 17, 2013

Wow! We love to hear about your experiences with us and that Ami did such a wonderful job taking care of you. Thank you for the fantastic review and we look forward to having you back the next time you are traveling through Atlanta.

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Reviewed August 24, 2013

I stayed at this hotel last week in order to be near the airport during a day long layover between flights. I took a free shuttle to the hotel from the airport. Check in was fast and friendly. I was in awe of my room. A suite with a comfy bed, a bathtub and a large office / tv area. The flat screen was large and swiveled, so I could watch from the bed or on the couch. The room and bathroom were all very clean, and they provided generous hotel size toiletries. ( many hotels no longer do this, but rely on refillable shampoo and soap dispensers with low quality products). They have a cafe ( Starbuck´s) next to the front desk as well as a 24 hour service restaurant. The breakfast buffet was amazing, lots of selection, all fresh. This in itself would be reason to recommend this hotel. What really impressed me was that every single employee I passed or had contact with greeted me and seemed genuinely happy to be working there. I don´t know how they train and motivate their staff, but they should give lessons to other hotels. I stay at a lot of hotels and I was pleasantly surprised that no one woke me up at 9:00 am asking me when I would be checking out. Check out time is 12:00. I was able to sleep in, have a great breakfast and head to the airport on the free shuttle. I will be staying at the hotel in the future. I wish all hotels were this nice. I booked my room at the same time I booked a Delta flight.

  • Stayed: August 2013, traveled solo
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3  Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Guest Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded September 12, 2013

Thank you for this wonderful review of your experience with us! We are always pleased to know we are succeeding in our efforts to make sure every guest leaves satisfied. I will make sure the staff knows how much you appreciated their efforts.

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Reviewed August 19, 2013

We recently held a quickly planned business meeting in Atlanta and needed a nice reasonable place to stay and meet. The staff at this place was great to work with on the meeting room and the rooms were clean & spacious. We also liked that it had menu service and a small bar counter where we could have after meeting drinks and discussion.

I will use this property again. Very reasonably priced.

Room Tip: Airport shuttle runs every 30 minutes, plan ahead. A cab from the airport is like $15 bucks due to...
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  • Stayed: August 2013, traveled on business
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2  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Guest Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded August 20, 2013

Eric S--Thank you so much for the nice review posted here. We appreciated your group and were pleased that it worked so well for you. We certainly look forward to having you return!
Thank you again.

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Reviewed August 19, 2013

We were stuck in Atlanta for one night due to a disruption in our flight plans (due to Delta Airlines). I got online and found that Atlanta had several Hyatt Place Hotels. I love this hotel chain so, I called this one and made a reservation over the phone with an individual that said she would email me my reservation confirmation. Upon arriving to the hotel and waiting in line, it was finally my turn to check in. They couldn't locate my reservation and told me to step aside and wait for the other computer to come available as they wanted to look me up in that particular computer ( I am a AAA member and was told that all AAA bookings have to be checked in on 1 particular computer). I checked my email and no reservation confirmation was ever sent to me. After impatiently waiting 15 more minutes and watching several other people getting checked in, I became upset. It was 1:00 AM and I was tired and just wanted to be in a room. The "other computer" finally came available and they still couldn't locate my reservation. So I had to make a new reservation and deal with the double charge on my AMEX when I returned home 3 weeks later. No one really seemed to care that I had to wait and at one point, the girl behind the counter felt it necessary to announce that "she needed a new job." I am assuming she doesn't enjoy dealing with customers as she was rude and didn't acknowledge that people were standing right in front of her waiting to be checked in. Upon getting into our room 40 minutes after arriving to the hotel, we were greeted with stained carpet, sweaty furniture and a musty/smelly room. Not what I was expecting. I wont be staying at this hotel in the future.

  • Stayed: July 2013, traveled as a couple
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4  Thank kristin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Guest Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded August 20, 2013

Thank you for taking the time to complete a review of your experience at our hotel. I apologize that your experience was less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations.

Feedback such as yours assists us in improving our service and property on a daily basis.

Again, I apologize for the inconveniences during your stay. It is our hope that you will give us another opportunity to serve you in the future.

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Reviewed August 12, 2013 via mobile

We arrived nearly an hour earlier than check in time. I called when we got off of 85 to see if we could check in early. We did. Which was nice. Last Hotel we stayed in Atlanta took forever to check in. Way past time. That was important since we're from about 300 miles away. The staff is super friendly. Breakfast was good but could use a little more variety. Rooms were huge. Free parking and wifi was a plus. Only bad thing parking Friday night was crazy had to park in over flow parking at business offices next door and one of the elevators broke down day of check out. We'll stay again next time we go to Atlanta.

  • Stayed: August 2013
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1  Thank Sarahpknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-CustomerSrvc, Guest Relations Manager at Hyatt Place Atlanta Airport North, responded to this reviewResponded August 14, 2013

Thank you for your nice review of our hotel. I apologize that we had the elevator problem and certainly hope to see you again in the future!

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Additional Information about Hyatt Place Atlanta Airport North

Address: 3415 Norman Berry Dr, Atlanta, GA 30344-5110 (Formerly AmeriSuites)
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Family Hotel in Atlanta
#56 Business Hotel in Atlanta
#57 Romantic Hotel in Atlanta
Price Range: $116 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Atlanta Airport North 3*
Number of rooms: 150
Official Description (provided by the hotel):
Located just 7 minutes from Hartsfield-Jackson Atlanta International Airport, the Hyatt Place Atlanta Airport North hotel offers visitors access to some of the area’s best family attractions, including the Georgia Aquarium, Atlanta Zoo and World of Coca Cola. The hotel is also convenient to the area’s many sports complexes, such as Georgia Dome, Atlanta Motor Speedway and Turner Field. During your stay, a Host will happily assist you with orders from our new Gallery Menu, Fresh 24/7, featuring our signature flatbreads, a Make It 2 option and delicious new sandwiches, greens, apps & more. Or you can enjoy specialty Starbucks® coffee, premium beer, wine & cocktails over friendly conversation at the intimate Bakery Café. Also enjoy a complimentary hot breakfast daily.For business travelers, the hotel is minutes from local offices for companies such as Delta Airlines, Federal Express, Ford Motor Co., and Wachovia Op Center. ... more   less 
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Also Known As:
Hyatt Place Atlanta Airport North Hotel Atlanta
Hyatt Atlanta Airport North
Atlanta Hyatt

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