Platinum SPG, needed to request suite as it was not offered. Some of the furniture such as the dining table and chairs should have been thrown away. Stained lamp shades should also go to their heavenly reward. The vanity in the broom closet sized bathroom had been changed out and yet the old dated builder grade grey tile from the 70's was left intact in the shower.
The cable on the tv refused to come in on ABC, NBC & CBS. I call the front desk to hear that this problem occurs frequently and the guest should turn the tv on and off trying to reset the tv otherwise they send up a man to service it. On the night of check in we were able to get it to work but on the next day the tv was again not functioning properly.
The bed had four foam pillows. We did not call late in the evening when we figured it out. Every Sheraton I have stayed offers two foam and two feather pillows on king beds. When you're ready for bed the last thing you want to do is stand around in your skivvies waiting for feather pillows to be brought up, that SHOULD HAVE BEEN IN THE ROOM TO BEGIN WITH.
The club room was a disaster. In the evening there was no attendant. One warmer was empty, there was a small dinner size plate of picked over fruit and a plate of sliced tomatoes with balsamic poured over them. THAT WAS ALL. Tacky. I've seen some crappy club rooms but this one took the cake. The next morning being from the west coast we walked in at 9 am and an attendant was breaking down the club room...seems they close at 9 am. Lovely. For West Coast guests the hotel could have the club open until 10 am, but maybe there's so few people they don't care.
I called the front desk and asked for a manager to express what a crap stay we had. The agent wrote down some of my comments and said a manager named Dedo would call me, but as of today I am still waiting.
We should have stayed across the street at the much newer Hyatt Place. At least we could have expected new furnishings and a breakfast in the morning. Would I stay here again for even one night? Absolutely not. Should I have paid attention to the ratings on Tripadvisor and how low this property was ranked against other hotels in this vicinity? Yes, yes, and yes. As a Platinum SPG I did not need the extra check-in and I certainly didn't need the aggravation of this stay.
- Official Description (provided by the hotel):
- Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Booking.com, Travelocity, Expedia, Hotels.com, Ctrip TA, Priceline, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Atlanta Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton