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Homewood Suites by Hilton Atlanta - Cumberland / Galleria
Ranked #89 of 173 Hotels in Atlanta
Raleigh, North Carolina
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Move Along...”
Reviewed November 18, 2013

When you go to a hotel you never want to be "those" people, but with this hotel you just have to be. My family of four stayed here over the summer and we could not get out quick enough. The first room we walked into was just disgusting. Torn upholstery on the chairs, bugs on the wall, dirt and grime on the windows, and that was just upon first look. We immediately went back down to the front desk and asked for a new room, which they were happy to do. The second room was not as dirty, but it still wasn't what I'd call pristine. Also, this time we had lovely neighbors who drunkenly yelled at each other most of the night. Overall, the "suite" is not worth the price and the hotel is in desperate need of renovations. One of the only positives is that the people at the front desk were very attentive and apologetic which I really appreciated.

  • Stayed June 2013, traveled with family
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Helpful?
Thank ChelseaWTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenHomewood, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, November 20, 2013
Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn't happen again. However, we would like to apologize for all of the other issues as well. We hope that if your travels bring you back to the area you’ll consider staying with us again.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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603 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
A TripAdvisor Member
Reviewed November 12, 2013

Best not to travel alone if you are wheelchair bound. Only have double beds in Wheelchair Accessible rooms. Then, not sufficient height of toilet, and the shower benches seem unsafe and too low as well.

  • Stayed November 2013, traveled solo
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenHurst, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, November 12, 2014
Valued TripAdvisor Member,

We greatly appreciate you taking the time to review your recent stay with us! I appreciate the high rating you gave us and sincerely apologize for the areas that need improvement. Our goal is for all guests to leave our property feeling extremely satisfied with each experience, so I am very sorry we were not able to accomplish that. I have shared your feedback regarding the height of the toilet and the shower benches in the bathroom with our Chief Engineer in an effort to make improvements for the future. We value any and all feedback, whether positive or negative, and we appreciate you taking the time to provide us with this helpful feedback. It was our pleasure to welcome you into our home and we hope to welcome you back again soon!

Karen Hurst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Ohio, Usa
Level Contributor
251 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed November 11, 2013

Our son plays College basketball and was playing Georgia Tech last weekend. We stayed at the Homewood at Galleria and are glad we did! It was about 5 miles north of the gym but easy on and off I-75. The price was about half that of the choices near the gym. The hotel had 2 stories (one building is 3) but it's very homey and convenient and they went out of their way to make us feel at home. They had a kitchen and fireplace (wood burning), the beds were excellent, and free breakfast was very good. We will definely stay here again when we are in north Atlanta,

  • Stayed November 2013, traveled with family
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Helpful?
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grovetown, Georgia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 6, 2013

The place was spacious, nice french doors to the bedroom. The king bed was very comfortable and the room was cozy. Only complaint about the place was having to wait for food replacement and the chicken for the soft tacos was somewhat dry. This Homewood Suites had some age on it, but they were in the process of renovating it. Other than that Homewood Suites is a very good place to stay for comfort and having the meals as extra.

  • Stayed November 2013, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank RalphB107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed October 24, 2013

We stayed at the Homewood Suites 4 nights Oct 2013. The room was a one bedroom/King bed with a separate living area. Since I travel with my 19 month old this type of room is perfect because I can put her to sleep in the bedroom area and relax for a bit on the other side in the living area. The living area has a sofa and a chair, a small table and kitchen area that includes, a fridge, small stove top, microwave, dishwasher, toaster and coffee maker. The room does have plates, cups and utensils. Since our baby eat specific foods, we stopped at the nearby Kroger (fine store) purchased a few grocery items.

The room itself was clean, prior to arrival I had called for a crib/pack n play for the baby, but when we arrived even though at check-in they'd told us the crib was already set up, there was no crib in the room. I even called the front desk to let them know and they asked me to look around and check the closet, there was still no crib. They promptly sent some one up with a crib and that situation was resolved.

The room itself was spacious enough for us, the only thing I noticed about the room that was a bit in need of some updated was the floor in the bathroom, some of the tiles were completely raised and almost seemed like they'd break if walked on, so that definitely needs attention. My husband had the breakfast and he thought it was just fine. We tried the dinner one night and it was better than nothing, but the soup was a little on the ehhhhh side.

  • Stayed October 2013, traveled with family
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Helpful?
Thank dlmyvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
169 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 21, 2013

All the Homewood suites are great for their complimentary dinner on weekdays, as well as an open bar (beer & wine).
Room was great as far as it had a fireplace, was very roomy, including a kitchen. Separate bedroom makes it essentially a condo type rental. Only downside was the shower door was quite difficult to close (took 2 people to get it shut). So the property may be showing its age a bit.

Room Tip: Ask for 2nd floor.
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  • Stayed October 2013, traveled as a couple
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Helpful?
2 Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2013

This hotel offers affordable, clean and comfortable options in a great location. My room was spacious and the bed was comfortable. The fitness center was modest, but the equipment worked and was updated. Overall, this is a solid hotel at a very affordable rate.

  • Stayed October 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank dkarp65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Atlanta - Cumberland / Galleria

Property: Homewood Suites by Hilton Atlanta - Cumberland / Galleria
Address: 3200 Cobb Pkwy SE, Atlanta, GA 30339-3896
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Atlanta
#50 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Atlanta - Cumberland / Galleria 3*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy the Homewood Suites by Hilton® Atlanta-Galleria/Cumberland hotel in the Cumberland/Galleria business district, near I-75 and I-285 access, as well as Dobbins Air Force Base. Choose to stay for a short or extended stay in a hotel that provides a wealth of amenities, including WiFi, a full kitchen, outdoor pool, fitness center, and more. Walk to Cumberland Mall and local restaurants, or use our shuttle for trips within a 5-mile radius of the hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Atlanta - Cumberland / Galleria Hotel Atlanta
Homewood Suites Galleria Cumberland
Homewood Suites Atlanta
Homewood Atlanta
Atlanta Homewood Suites

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