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“this was an outstanding hotel”

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Hampton Inn & Suites Atlanta - Galleria
Ranked #53 of 172 Hotels in Atlanta
Reviewed July 3, 2012

had everything i needed, everything worked, the folks were super friendly, on the whole, exactly what you would want and expect from any hotel!

  • Stayed: June 2012, traveled on business
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1  Thank m h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Glad you think our Hampton Inn & Suites Atlanta Galleria is an outstanding hotel. We strive to have possitive replies like your review. You say you had everything you needed, everything worked and the staff was friendly then we're doing it right and your last comment rings true..... Thats exactly what your would want and expect from any hotel.
Thank you for staying with us.

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472 - 478 of 505 reviews

Reviewed June 4, 2012

Very pleased! This hotel was very clean. The lobby, breakfast room and restrooms were nicely decorated too. The workout room and pool are small, but adequate (bring your own water bottle as no water/cups available). The hotel was not busy, so common areas were fine. We had a 2-room suite. It had kitchenette, living room, double door to bedroom/bathroom w/ little extras like popcorn, q-tips, et - nice bonus. It was nice to have the exta space - got it for the price of a standard room. We ate dinner out - there were lots of options in the vicinity. The parking lot was a little tight, but fine w/ a bit of maneuvering. Staff pleasant. We would stay @ this hotel again.

Room Tip: Stayed @ room 204; not near elevator, next to stairs, no noise. Good location.
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  • Stayed: June 2012, traveled with family
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1  Thank BloomingdaleChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
j_stamps, Director of Sales at Hampton Inn & Suites Atlanta - Galleria, responded to this reviewResponded June 11, 2012

Thank you so much for your positive comments. Since the hotel is half standard rooms and half 2 room suites, we try to upgrade folks to suites whenever we can so you can experience all the value added amenities you enjoyed. Our location is ideal. You are right. There are sooo many dining choices nearby. Our "pleasant staff" welcomes the opportunity to serve you again. Come back anytime.

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Reviewed April 23, 2012

Nothing terribly fancy, but nicely done, good service, and well worth the price.

  • Stayed: March 2012, traveled with family
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Thank Moonage1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
j_stamps, Director of Sales at Hampton Inn & Suites Atlanta - Galleria, responded to this reviewResponded April 25, 2012

We appreciate your nice comments on our Hampton Inn & Suites Atlanta Galleria. Yes, we do have many valued added amenities, the location is ideal and our staff is outstanding.
Thank you for sharing your positive experience.

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Reviewed April 7, 2012

We have chosen this hotel three times now when we have been travelling through Atlanta and chose to stay in Atlanta as our stopover point. The hotel is very clean and modern and serves a nice breakfast. If I had one complaint, it would be that the breakfast room and serving area for breakfast is far too small and on a busy day, everyone crowds into this small galley room to attempt to get their breakfasts. Also, the parking lot is extremely small. Not certain how it even holds all the cars for the guests at the hotel. If you arrive late, I suspect there may be no parking left in this small lot. The rooms we've stayed in have no closets -- just one wardrobe piece of furniture. So don't plan on having a lot of luggage with you.

Room Tip: Regular rooms don't appear to have any closets in them. Maybe the suites do. Haven't staye...
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  • Stayed: March 2012, traveled with friends
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1  Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
j_stamps, Director of Sales at Hampton Inn & Suites Atlanta - Galleria, responded to this reviewResponded April 10, 2012

Thank you for your feedback on our Hampton Inn & Suites Atlanta Galleria. You're right. This is a great stopover point. We are so accessible to I-285 and I-75 with easy off on ramps to get to and from hotel.
Our breakfast is small but cozy. Know that by the end of the year we will be converting our lobby to a new Hampton concept called "perfect mix lobby". There will be more seating and options for our guests. Can't wait.
Our closets in our standard rooms do feature a chiffarobe which is the wardrobe piece of furniture you were referring to. Know that in our suites (1/2 the hotel is suites), we do have double closets.
Thank you for taking the time to comment on our hotel and we welcome you back soon.

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Reviewed April 2, 2012

I had a business event at the nearby Cobb Galleria and had a very good stay at this location. As others have commented, this is not a brand new hotel and my room did have a somewhat noisy A/C,but overall it seems very well run. The check-in was quick and easy, room ready and as reserved. Breakfast was well stocked and maintained even for a busy crowd. Indoor pool looked nice just as in photos, but I did'nt use. Overall,I would stay here again, no problem.

  • Stayed: March 2012, traveled on business
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Thank 96LT4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
j_stamps, Director of Sales at Hampton Inn & Suites Atlanta - Galleria, responded to this reviewResponded April 4, 2012

We sure thank you for your good review and glad you had a "good stay". Thats what we like to hear. Yes, we're only 2 blocks from Cobb Galleria Centre. So convenient. Our hotel is 12 years old but well maintained as you mentioned. Sorry you had a noisy A/C.
We do have a good and plentiful breakfast daily and it is well stocked. We have a caring staff.
The best part of your review was "I would stay here again - no problem" That is music to our ears. We welcome you back again anytime.

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Reviewed March 28, 2012

For our Spring Break I booked a room at the Hampton Inn Galleria as I was impressed by the pictures of thier suite rooms. The location right near upscale Galleria and Cumberland Malls was excellent. Just off the expressway with a variety of nicer restaurants and stores.

We arrived at night and the first thing I noticed from the highway was that half of the lights on the Hampton Inn sign were out. My first impression from this was "Neglect"! Unfortunately when we checked in that proved to be true from the room to the pool.

The kitchen suite room had the feel of a run down dirty motel with big white fluffy comforters tossed onto the bed to distract from the mess. The kitchen was filthy with greasy food running down the front of the dishwasher, greasy counter tops, about six months of crumbs along the side of the fridge and cabinets that looked like they had been soaked in water and then randomly chipped with an ice pick. There were Cheetos behind the couch and random "objects" that could be seen under the dressers but I was too frightened to investigate. The bathrooms had the feel of yellow smoke stained sinks and old outdated everything. There were no other rooms open so we were forced to stay in the room but my five year old wouldn't take of her flip flops and was afraid to use the toilet !

We investigated the pool the next morning which also looked nice in the picture but is really only about 20 ft square and 3 1/2 to 4 ft deep. The bottom of the pool is stained and filthy and again has a look of neglect. My kids flat out said "let's switch to another hotel even if it doesnt have a pool because we are not swimming in that!".

I did complain to the manager who acted slightly offended but then offered to try and find us another hotel. We went and investigated the Embassy Suites down the street as I am a Hilton Honors member and what a joy it was walking into that hotel after the Hampton. To thier credit they did offer me the 100% satisfaction guarantee and did not charge me for my one night stay. Don't bother just stay at the Embassy Suites instead!

  • Stayed: March 2012
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1  Thank jgregoire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
j_stamps, Director of Sales at Hampton Inn & Suites Atlanta - Galleria, responded to this reviewResponded March 30, 2012

We regret that your experience at our Hampton Inn & Suites was less than what you had expected. We apologize for your perception of neglect. We immediately went to the room you checked out of to rectify any unpleasant condition of the room to take care of anything necessary. Know that we are scheduled for a renovation soon so we hope you give us another chance to welcome you back.

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Reviewed March 2, 2012

We phoned and checked into this hotel after a very unhappy experience at another local Hampton Inn 20 minutes up the road. We were not disappointed. It was well worth the annoyance of repacking and relocating. This property was more upscale and the staff was much more helpful and accommodating, going out of their way to assist in every way, while similarly priced. They even have a shuttle to take you around the area if you don't want to walk or drive. Tired and stressed, the first evening we took the shuttle to a local restaurant to pickup our takeout dinner. And the rooms have a full kitchen with dishes, cutlery, fridge and stove, providing many options. Even though it is very near they highway, they provided a quiet room and great services by Hampton standards. Thanks is extended to all the staff for helping us recover from a difficult time with an extemely pleasant one.

Room Tip: Ask for a room that is not on the highway side of the property.
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  • Stayed: February 2012, traveled with family
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Thank Grateful155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Media_Mngr, Public Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this reviewResponded March 6, 2012

Dear Grateful155019,

I am delighted to hear you enjoyed your stay. I appreciate it when a guest shares a story of how we were able to change an unhappy travel experience. I hope you will again join us when you return to the area next time and allow the Hampton Inn & Suites - Atlanta Galleria to accommodate your needs. We strive our hardest to provide each and every guest with our red carpet treatment. Thank you again for sharing your experience so others can make a great selection.

Sincerly,
Joseph Skopp
Hampton Inn & Suites - Atlanta Galleria

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Additional Information about Hampton Inn & Suites Atlanta - Galleria

Address: 2733 Circle 75 Pkwy SE, Atlanta, GA 30339-3048
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Atlanta
#29 Family Hotel in Atlanta
#30 Business Hotel in Atlanta
Price Range: $139 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Atlanta - Galleria 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Be a guest at the Hampton Inn & Suites® Atlanta Galleria Hotel. It's super-convenient, located within walking distance of the Cobb Galleria Centre, one of Atlanta's premier Convention Centers. Our hotel near Smyrna, GA is also just 12 miles from the Georgia Aquarium, Georgia World Congress Center, Six Flags™ Over Georgia and the Georgia Dome. In addition, our Smyrna Georgia hotel also offers a broad range of services and amenities to make its guest’s stay exceptional including the free Hampton on the House, hot breakfast. Free Wi-Fi and heated, indoor pool is also available at our Cobb Galleria hotel. ... more   less 
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Also Known As:
Hampton Inn And Suites Atlanta - Galleria Hotel Atlanta
Hampton Inn Atlanta
Atlanta Hampton Inn

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