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“Reasonable and Suitable Accomadations”

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Atlanta Marriott Buckhead Hotel & Conference Center
Ranked #84 of 173 Hotels in Atlanta
Montgomery, Alabama
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Reasonable and Suitable Accomadations”
Reviewed November 19, 2013

We recently spent a short time at the Marriott Buckhead for a regional conference. First, I want to note that the adage, "you can't judge a book by its cover," definitely applies to this Marriott. As we approached the hotel, I was disappointed by its outdated appearance. However, once we entered, I was more assured by an updated, but not elaborate, appearance. The room was fine -- spacious but not large, clean and comfortable with a modern decor. The reception at the desk was efficient, and the bell hop and parking attendants were helpful. Although the hotel is within walking distance of many of the popular Buckhead malls, stores, and restaurants, there is a shuttle service available for local areas. While on site, I only had the buffet breakfast at the hotel. It was plentiful with many good choices. The service was very good. Overall, I would recommend the Marriott Buckhead as a reasonable place to stay while in the area.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Review1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 27, 2013
It brings us great joy to read about your enjoyable stay and high recommendation of the Atlanta Marriott Buckhead Hotel & Conference Center. We’re delighted that you experienced comfortable accommodations, helpful service and enjoyed a number of our convenient amenities. Thank you for sharing your story, we look forward to the next opportunity we have to welcome you back.
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
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US
Level Contributor
167 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 16, 2013

The Atlanta Marriott is just across the street from Lenox Mall and another block away from Phipps Plaza. It is very conveniently located for shopping and walking to nearby restaurants. Nice hotel and a great stay for 3 nights. We were there with a conference that had negotiated a special rate on rooms, parking, and wifi. If the price is right (again I cannot judge for a regular stay) this is a very nice hotel in a great spot.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Har45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 20, 2013
Whether you’re in town for business or leisure, the location of the Atlanta Marriott Buckhead Hotel & Conference Center is perfect for exploring the area. Our property, as you mentioned, is steps from the Lenox Square Mall as well as a number of great restaurants and area attractions. We appreciate that you shared thoughts from your stay. Just as you enjoyed a rate that featured complimentary amenities such as parking and Wi-Fi, many of the special offers on our website include these benefits and more. We hope you’ll take a look before booking your next visit with us, thank you.
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Charlotte
Level Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 9, 2013 via mobile

Just stayed here for 3 nights. No complaints. As a frequent business traveler I get to stay in many properties and I've learned to appreciate good service and value when comparing hotels. This is a very good choice in a select area of Atlanta. The location is great and I really liked the attentive staff, especially Marlene at the Concierge lounge who was very sweet and made me feel like I was visiting my mother's house with all the good sweets and hor d'oeuvres to offer. Believe me, after a long day of work it's a great treat. The morning lady at the concierge lounge- not sure if her name is Gladdys- was also very courteous and attentive and she deserves kudos too. Overall, I plan to stay at this property again when visiting Atlanta area.

Stayed November 2013, traveled on business
Helpful?
Thank JayMoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 11, 2013
Thank you for choosing the Atlanta Marriott Buckhead Hotel & Conference Center and for your review. Providing top notch service to our guests is of the utmost importance to us as we wish to create an experience that inspires a return visit. We are delighted that you found the service our staff provided to be friendly and attentive at every turn, especially in our Concierge Lounge. Thank you again, we hope to welcome you back during your next business or leisure trip to Atlanta.
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Tennessee
Level Contributor
215 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 27, 2013 via mobile

Was here for three nights over a weekend and had a good time. Clean and comfortable. A bit noisy at night in the hallways but there was a large group of young people here on a school trip. Staff was friendly and helpful. Price was acceptable for the location.

Stayed October 2013, traveled with friends
Helpful?
Thank GroovyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, October 30, 2013
Thank you for reviewing your recent weekend stay at the Atlanta Marriott Buckhead. We are truly pleased to learn that you enjoyed your stay and considered your visit to our central location in Buckhead to be a value. It is our hope to welcome you back during your next trip to Atlanta.
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myrtle beach
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2013

Stayed here for a girls weekend. I am loyal Mariott guest. The hotel lobby is nice, parking was easy, we self parked. The room was clean, nicely appointed but small and noisy. We could hear the toilet flush next door. Our only real complaint is that we used the free shuttle that will take you to anywhere in a three mile radius. Our first trip was fine. We were picked up at Lenox Mall and taken to a shopping center down the street. The shuttle driver told us he would pick us up in front of Bed Bath and Beyond, but we needed to call the front desk. We were dropped off at 8 pm and the shuttle driver knew we wanted to be picked up at 9 pm. At 9 pm we called the hotel and spoke with the front desk who took down our location and our cell phone number. We were told he would be there in five minutes. At 9:20 we called again, because the center was closed and dark , we were two girls alone. We were told that he was again on his way. It was not until 10 pm that he showed up and one more phone call. When he arrived we were quite frazzled and upset to be stranded in downtown Atlanta. My friend asked the very same driver why he did not pick us up, he said no one ever called him?????? The front desk stated that he came by, but we were not there? Someone is not telling the truth. If you are going to offer a free shuttle , take down the guests phone number then why not use that phone number and make sure your guests are okay? How did they not know that something had happened to us? If you are going to offer a service that could potentially be dangerous ( leaving people stranded in a city waiting on you to pick up) then you should have polices and procedures in place. And if you have these policies in place, then FOLLOW them. And take responsibility for your oversight and mistake instead of pointing fingers. We do not care about who was right or wrong from your company, a simple apology would have been nice. I highly recommend a safe cab.

Room Tip: Any quiet room
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scnurseMyrtleBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, October 30, 2013
We greatly appreciate your continued loyalty to our brand and your kind mention of our lobby, guest rooms and more. We are truly sorry, however, for any confusion regarding your desired pick up time via our area shuttle. It is regrettable to learn of the inconvenience you experienced and for that we truly apologize. We have passed along your comments to our team to ensure clearer communication across all channels going forward. Thank you for taking the time to share feedback from your recent visit. We hope you’ll return for another stay in the future.
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New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 24, 2013

I stayed at this hotel for a work event this past week. The hotel rooms are worn down and incredibly dingy. The rugs are dirty and falling apart and the paint is chipping off the walls. The rooms are not very clean - there was dust and crumbs on the floor of my room and those of my coworkers. The quality of the rooms at this hotel compared to that of the Springhill suites brand to me, definitely not the quality you expect for Marriott. As part of our work event, we had three meals a day catered by the hotel and the food was absolutely horrible. The staff was very nice and accommodating, which is why even three stars. I was beyond disappointed with the entire experience and would definitely not recommend this hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, October 30, 2013
Although we appreciate that you found our staff helpful, we are so sorry to read that your recent business stay did not exceed your expectations as it is always our goal to truly impress our valued guests. Our recently renovated guest rooms include modern amenities like our Plug and Play connectivity features as well as the luxury Revive by Marriott beds and bedding we’re known for. Thank you for your thoughts, we will share them with our management team to investigate ways in which we can continually improve upon the guest experience we offer. We hope you’ll give us another try in the future.
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Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 19, 2013

Transferred to this hotel from the JW Marriott down the street during a conference. Not as nice as the JW, but still nice. Onsite restaurant and outside pool and whirlpool which I had the pleasure to take advantage of. No real lounge area in the hotel besides the restaurant. The breakfast buffet was cool. Not sure of the price since it was included in the conference fees. Room was nice but there was no bathrobe in the closet. I wouldn't mind staying here again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travgu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, October 23, 2013
Thank you for taking the time to share thoughts from your recent conference stay, we’re delighted that you enjoyed our on-site dining and recreational amenities during your visit. We would like to share that guests can enjoy our Concierge lounge when booking a Concierge-level room. Robes are available in all of our Concierge-level rooms and suites. Thank you for sharing your thoughts, we hope to have the chance to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlanta Marriott Buckhead Hotel & Conference Center

Property: Atlanta Marriott Buckhead Hotel & Conference Center
Address: 3405 Lenox Rd NE, Atlanta, GA 30326-1308
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Atlanta
#52 Romantic Hotel in Atlanta
#56 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Atlanta Marriott Buckhead Hotel & Conference Center 3.5*
Number of rooms: 349
Official Description (provided by the hotel):
The Atlanta Marriott Buckhead Hotel & Conference Center is located in the heart of Buckhead, the shopping, dining and entertainment district of Atlanta, walking distance to Lenox Square Mall, Phipps Plaza and MARTA- Lenox Station. The Atlanta Buckhead Hotel just completed a multimillion dollar renovation, offering upscale amenities. Enjoy fine dining in our signature restaurant, Shula's 347 Grill and the latest sporting events in Shula's 347 Lounge. The hotel has covered self parking and valet parking available. ... more   less 
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Also Known As:
Atlanta Marriott Buckhead Hotel Atlanta
Atlanta Marriott Buckhead Hotel And Conference Center
Sheraton Atlanta

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