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“Impressive customer service”
Review of Hilton Atlanta

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Hilton Atlanta
Ranked #89 of 171 Hotels in Atlanta
Gainesville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Impressive customer service”
Reviewed August 6, 2014

My husband and I had the pleasure of staying in the Hilton Atlanta during the International Convention of Jehovah's Witnesses. We were very impressed with the friendly, helpful staff! Everyone worked very hard to make sure we had everything we needed and were taking care of. Even with a high guest volume of the weekend, they ensured our check in went smoothly and quickly as possible. Every question/request that we had was met with a speedy response and a smile! Our room was kept clean and in great condition for the duration of our stay. All members of the staff that we met were kind and courteous and made us very comfortable at every moment. Even when another guest had experienced difficulties with one of the elevators we did not even make it back from the front desk before staff members were in the elevator resolving the situation! We won't forget this trip and what a joy it was to be in the Hilton Atlanta!

  • Stayed August 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Josue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamekia M, Manager at Hilton Atlanta, responded to this review, August 21, 2014
Thank you for taking the time to write this great review. We are thrilled that you enjoyed your time with us during your conference. Our team works hard to make each guest experience memorable and we are please that we succeeded with you. We hope that you will be back to visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Stone Mountain, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2014

Considering the high energy level and pressured demand required in accommodating multiple conference groups, the quiet once in the privacy of the room is immeasurably impressive. The art deco throughout the Hilton is pleasing to the eye as well.

  • Stayed July 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Alaundra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2014

I was staying for the conference. Overall, it was a good experience. Yes, the hotel was a little outdated in the hallways, nothing bad, but just nothing pretty to look at. The room was clean, beds were comfortable. Good bathroom amenities. No refrigerator is the only real drawback. Good location, plenty of restaurants around. The registration desk staff was great, especially Abdul was very helpful. Thanks! Concierge was also very knowledgeable. Convenient shuttle service every half an hour to the airport. About 20 minutes ride to/from the airport.

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level 6 Contributor
185 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed August 5, 2014

This is a very nice Hilton. On this stay I was upgraded to the Executive Floor. The room was very nice, comfortable, and clean. The Executive Floor includes free internet (no issues) and free breakfast. The breakfast was good but not great. There was no protein offered on the buffet. Good selection of cereal, pastries and fruit, but at this level of hotel should certainly offer some kind of protein for breakfast.

Check-in and check-out were painless for me, but I did notice on a couple of occasions that there were VERY long lines at the front desk.

I ate in the hotel restaurant twice (Seasons) and the food was good. Of course, they were hotel prices so the value wasn't great. Service was just ok.

  • Stayed July 2014, traveled on business
    • Location
    • Rooms
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Helpful?
1 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
1 review
Reviewed August 4, 2014

The room was clean, but it would have been nice if the rooms came with a refrigerator, microwave and free internet. Cleaning staff also need to understand English better when guest ask simple questions.

  • Stayed July 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Diedre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2014

I felt very respected at this hotel being an Hilton Honors member but, with this, the internet was provided on the exec. floor...it just had a minor glitch! Not a reason not to stay at this Hilton... everything was wonderful, otherwise!

  • Stayed July 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacol, Falkland Islands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2014

Hotel was great in the lobby, rooms were average, however, and did not have a mini frig.. ? Also, very noisy and I could smell cigarette smoke and weed in the hallway, but I have to remember, I was in Atlanta...

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Lindsay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta

Property: Hilton Atlanta
Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Atlanta
#75 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1249
Official Description (provided by the hotel):
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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