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“ATLANTA” 4 of 5 bubbles
Review of Hilton Atlanta

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Hilton Atlanta
Ranked #92 of 172 Hotels in Atlanta
Tralee, Ireland
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“ATLANTA”
4 of 5 bubbles Reviewed November 30, 2013

Very good hotel right in downtown Atlanta. Plenty of restaurants and bars in the area. Staff very friendly . Yvonne hanna in housekeeping very helpful and very good at her job. Well done Yvonne. Overall very happy with my stay in this hotel.

Room Tip: Peachtree metro station is about five minutes walk from the hotel. The metro takes you straight to t...
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  • Stayed November 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SOLOGURU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,542 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (548)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
San Antonio, United States
1 review
1 of 5 bubbles Reviewed November 27, 2013

I couldn't keep the internet in the room working, so I tried my other computer. I was charged multiple times per day for internet service. I asked for a refund, and the manager refused stating that the charge was per device. I explained that I only tried my other computer because the connection wouldn't work. They still didn't refund the charges.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamekia M, Manager at Hilton Atlanta, responded to this review, December 6, 2013
Thank you for your review. We are so sorry for any miscommunications or misunderstandings. We will be reaching out to you directly to follow up with this situation and to ensure that you receive a great level of service. Again, we apologize for the inconveniences and we look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 24, 2013

Very nice hotel. I would happily stay here again. The hotel staff was very nice, and the rooms were very accomodating. The quality of the food in the hotel bar was surprisingly very good. The health ammentities were nice as well. There was a good amount of variety.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank G7055TVchristopherb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Szczecin, Poland
1 review
5 of 5 bubbles Reviewed November 23, 2013

Very nice hotel located in Downtown Atlanta. It is clean, comfortable and quiet. Amazing helpful team of people working there. The only missing thing is lack of steam room/sauna or spa center on site.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wojciech B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 22, 2013

The service at this Hilton has been great. Everyone has been very attentive and interested in making my stay pleasant. The rooms are slightly dated or have a little bit of a "less than fresh" feel but everything is clean. The location is perfect for my conference in the neighboring Marriott.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jaya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed November 22, 2013

Is this really a Hilton? I can't believe it. The rooms are old fashioned, with a poor attempt to modernize the bathroom (which failed). The shower heads are terrible, some mildew on the shower tiles, the furniture and lamps in the rooms are quite old and have dents/scratches on a lot of stuff in the room. They really need to modernize this hotel to compete with the surrounding hotels. The bar was really noisy and the service was terrible, the drinks and food extremely overpriced for what you get and the layout of the tables are just weird. I got this hotel on priceline name your own price for a pretty good deal, otherwise I would never pay full price for a room here unless they up their game. We called the front desk at about 11pm for more towels and were on hold for a good 10 minutes to talk to someone, that is ridiculous. We kept trying to call different extensions and even tried my cell phone and was on hold forever. We finally said whatever and made due. We then called at about 10am to see what time checkout was and to extend our checkout an hour and again, was on hold for forever to speak with the front desk. Absolutely terrible service. The beds were pretty firm, not comfortable at all for me and my girlfriend. Woke up with a sore back. C'mon Hilton, you can do better than this!

Room Tip: Get a higher up floor, not facing the highway.
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ShawnAtlanta0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamekia M, Manager at Hilton Atlanta, responded to this review, November 26, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with our property. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 22, 2013

I stayed at the Hilton for a conference and they charged me multiple times per day for wifi despite the "ONE DAY" charge. I had to try multiple devices since the internet did not work and kept kicking me out. I called the management to have the multiple per day charges taken off and Richard, the manager, refused. He stated that "wifi is per device and per day". I have NEVER stayed in a hotel that charged per device and was unwilling to work with a customer when they had terrible service. Richard was rude and I would not recommend the Hilton Atlanta to anyone.

  • Stayed November 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamekia M, Manager at Hilton Atlanta, responded to this review, November 26, 2013
We appreciate your feedback regarding the cost of our wireless internet service. While we do charge an additional fee for wireless internet, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms. We hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta

Property: Hilton Atlanta
Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1249
Official Description (provided by the hotel):
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 
Reservation Options:
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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