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Hilton Atlanta
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Reviewed March 20, 2013

I will never...I mean NEVER book at a downtown Atlanta property again without checking to see if there are conventions going on during my stay...O-M-G...the MOMOCON group (google it) had invaded the property and i swear I felt that I was in a really bad movie... I can't begin to describe the cast of characters that were trolling around in full regalia ... I saw everything from a girl with a full size satellite dish strapped to her head, to a man wrapped head to toe in plastic...unbelievable...just unbelievable...I'm sure most of them were just enjoying their convention but most are young and riding up/down the elevators was apparently one form of recreation for them.

I was there for my niece's wedding or I would have immediately checked out. My family had a block of rooms booked on the executive floor (several of us are Diamond with Hilton)...but you couldn't GET to the 27th floor in under 30 minutes and had to risk being stampeded in the lobby every time an elevator door opened.

Thankfully my sister in law and brother connected with the concierge who rescued us from this nightmare by allowing us to use the service elevator next to the executive lounge. We would have literally been late to the wedding otherwise. Don't know his name but he was a huge help for the family and reserved the Presidential suite for the newlyweds which was such a nice thing to do!

Oh-by the way- my Diamond status got me nowhere on arrival since valet parking was full . After recent knee surgery I was in no condition to walk long distances so we tried the parking garage under the hotel - dark, scary, and completely full but after circling multiple times we scored a spot and did not move the car until time to check out Sunday. Good grief.

Once we managed to get to our floor, the executive lounge was a great meeting place in the middle of all of our rooms, and the rooms themselves were very clean and renovated pretty recently. Breakfast and snacks in the lounge saved more trips through the gauntlet in the lobby.

After the wedding , my brother had arranged to have some drinks and food delivered to the executive lounge for the out of town wedding guests, and we were sitting there relaxing with the bride and groom enjoying the evening when two surly security guards came and told us we had to move to the lobby. We explained we had planned the gathering there and that we were trying to ESCAPE the craziness in the lobby...they finally agreed to allow us to stay until midnight if we would be quiet...REALLY? I literally could not believe they had the nerve to say WE were making noise.

Anyway not a complete disaster but darn close for someone who is used to being treated very well by Hiltons all over. I did use points for this stay or I would really have been unhappy.

I know the hotels make a ton from conventions but when it is a group such as this, they really should let their premium business guests know in case we want to alter our plans.

Not a great tel experience but the wedding was beautiful !

  • Stayed: March 2013, traveled with family
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Thank caugh51654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this reviewResponded March 26, 2013

First of all, thank you for your review of your past stay with us. We always appreciate hearing from our guests - including areas for improvement. I understand that the noise was an issue during your stay; while we do have additional security and overnight managers available during high traffic periods, we certainly do encourage, for guests comfort and safety, that they contact the front office so we can calm the issue. I apologize that your comfort was interrupted by other guests and I have shared your review with our security team to ensure that this is not a problem in the future. I do hope the next time you return to the area you consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

I normally love hilton and in fact am a gold level honors member. I think after today I will be leaving for Marriott or Sheraton or somewhere that takes care of its guests. I have had a horrendous experience at this hotel today. When I booked the rooms I specifically called the hotel rather than booking online in order to emphasize that I needed all 3 rooms close together. This lets me put the kids to sleep and sit in another room with the monitor, rather than the hallway where I am now sitting. When we got here a half hour early they checked us into one room. That was nice. But then when check in time hit they were unable to put us in the other rooms because they were not clean. By the way I was sitting on the hall and knew almost all the rooms were clean. Anyhow they told me we were assigned the room across the hall and the one next door. But they would only give me keys for the one across the hall. They tolde
We were checked in for next door as well and could pick up the keys later. By the time we got back and stood in the one again they told us all the rooms on the hall were gone. Of course I am now sitting in the hall and can see people arriving to rooms. I went to complain and they said too bad, don't know what happened, can't do anything. Ridiculous. So much for customer service.

  • Stayed: March 2013
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Thank Taupo52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this reviewResponded March 26, 2013

I appreciate your candid review of your recent stay with our hotel. I apologize for the room assignment not meeting your expectations as comfort and safety is my highest priority for our guests. While room type requests cannot be met every time, I have reviewed your comments with our front desk team to ensure that we take the steps necessary to keep incidents like this to a minimum. I invite you to stay with us the next time your travels bring you to the area, we would love to have another chance to provide a great stay for you.

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Reviewed March 18, 2013

This was a huge Hilton, with many guests and lackluster service. The front desk seemed bothered with ym check-in. The room is modern, but you can tell it was superficial. Popcorn cielings, parking in a basement that was a little scary, older elevators, etc. Stayed because it was a good deal with Hilton points.

  • Stayed: March 2013, traveled with family
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Thank Segalini09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this reviewResponded March 26, 2013

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

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Reviewed March 18, 2013

We had a convention that was being headquartered in another downtown hotel. Prices in that hotel were double what we ended up paying at the Hilton for a comparable room. There was a skyway to the headquarters hotel from the Hilton. Other walkways connected the various hotels with Peachtree Center and MARTA. There was no need to bundle up just to go across the street for meetings - just walk across the skyway. Staff and concierge were very helpful. We MARTA'd in from the airport with carry ons so we had no need for a bellman, but when in the lobby heard confusion among bellman regarding luggage taken to the wrong room and evidently could not be found. I found Trader Vic's so-so and quite pricey although the decor is really cool. Other restaurant off the lobby had a delicious breakfast buffet.

  • Stayed: March 2013, traveled on business
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Thank VirginiaWallygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

My wife and I had a great stay at the Hilton Atlanta. Staff was very friendly and the room and view were very nice. The location is convenient to everything in the downtown Atlanta area. Definitely reccomend!

  • Stayed: March 2013
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Thank KFMac1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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