This hotel has a 6 ft clearance garage, which for most vehicles means that you may have to park in the open pay lots nearby.
When I arrived at the hotel and realized that I would not be able to park in the hotel garage, I asked where I should park. I was directed to use the pay lot diagonally across the road at 226 Courtland. The first night (November 28th) was fine, when using the pay machine at the lot. The second day (November 29th) the parking lot attendant told me I could use the ParkMobile app to avoid waiting in line each time to get a new ticket since I was in town for a conference and would be using the lot for multiple days. The app did not provide information that it did not offer the same service as using the pay machine on site and resulted in a shorter daily parking window (expiring at 3 am instead of 11 am). Due to this, I received a boot ($75 to get removed). Within 45 minutes of receiving the boot, my truck was then broken in to.
I approached the front desk/registration area to ask if they have had any guests with issues using the ParkMobile app in a similar manner that I had. I explained the situation and was told that they weren't sure how to handle the situation. The desk attendant said she needed to speak with her manager and went through a door behind the desk. When she returned she said she wasn't sure what to do and suggested that I speak with the concierge. I asked that she make a note to tell guests that check in needing to use the open pay lot that the ParkMobile app does not allow for hotel overnight parking to help prevent the boot issue for other guests as I would have appreciated being made aware of that when I checked in. She said she was sorry, but that she didn't deal with parking.
I then waited to speak with the concierge and again explained the entire situation. I was immediately given the impression that I was wasting the concierge's time and that he was not paying attention. To illustrate: the concierge proceeded to call the parking lot company, tell them that he had a guest that needed a boot removed and handed the phone to me. When I repeated that I had already had the boot removed, he took the phone back, said "Disregard" and then hung up. He then sighed and asked me what I needed then. I again asked if he was aware of any other guests having a similar situation and explained that I just wanted to make him aware of the issue with the ParkMobile app so that he could possibly prevent another guest from having the same type of unfortunate experience as I had. The concierge shrugged his shoulders, said he didn't know what else to tell me, that it was "like Parking Wars on tv," and then proceeded to work on something else until I walked away from the counter. He was flippant and made me feel that my concern was not valid. I do not often have the opportunity to stay in a hotel with a concierge, but I would have expected at least common courtesy as he works in guest services and represents the hotel. Even a simple, "I appreciate the information and will keep that in mind" would have turned the interaction around.
There is no free food or drinks offered in a lounge area (not even a self-serve coffee or tea area). Food is expensive in the hotel and the only complimentary coffee/tea is a small pot in your room with two disposable cups- getting additional cups and coffee was difficult.
- Official Description (provided by the hotel):
- A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,242 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In May, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more less
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- Also Known As:
- Hilton Atlanta Hotel Atlanta
- Atlanta Hilton Hotel
- Hilton Hotel Atlanta