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“Hotel need help” 2 of 5 bubbles
Review of Hilton Atlanta

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Hilton Atlanta
Ranked #94 of 171 Hotels in Atlanta
Savannah, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hotel need help”
2 of 5 bubbles Reviewed December 13, 2012

On a quick get away with my husband (suprise for me ) He booked the a room on the Executive floor , we arrived early to spend the day at the aquarium , after several call to confirm early check in ...we arrived to sorry the room is not ready and won't be for several hours ! Ok we have been on the road for 4 hours its just 11 am REALLY ! We left our bags in the truck and headed out . Getting back to the hotel around 4:30pm now back to the parking garage and up to our room , if this is what the Hilton calls EXECUTIVE i wonder what the regular rooms look like ! UGH .. Now the real problems come to light . The water in the shower backs up in the tub so standing in 5 inches of water is not a good thing ! The A/C heat did not work , No bathrobes as the amenities stated 2 towels the room almost had the feel like someone else had been there, or housekeeping failed to double check . Ok back to the desk "oh sorry " how about we send someone up to take a look . No thank you we would like a new room we are on our way to dinner and waiting on maintenance to show up ruins our plans . With no up grade offer we go back and move to another floor Same CRAPY room .. A/C and heat was working in this room . However in the morning the shower has the same problem very slow drains ! OMG (trust me I checked to make sure the plug was in the correct way) The bed and pillows were fine but for a 275.00 a night sleeping in the Tahoe may have been a better idea ! We have plans to go back to Atlanta very soon . We will be looking for a new hotel =( sorry Hilton

  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, December 14, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room and overall stay. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Again, we apologize for the inconveniences and we hope to have another opportunity to serve you, if your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,390 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Hyderabad
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed December 13, 2012

I stayed in Hilton Atlanta for an international conference. The experience has been, well, mixed. There is nothing to find fault in- the rooms are nice, the food is decent and the location, prime. The only complaint is that I felt that for the price I was paying, I would expect more "character" in a property and an "experience" rather than a humdrum stay. Do I have any complaints? No. Would I stay there again paying the same price? Maybe not.

  • Stayed July 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tarvel2learn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, December 31, 2012
Thank you for your review of your recent stay, I appreciate your honest feedback about your experience while staying at our hotel. Your review provides feedback that our hotel team needs to re-evaluate guest needs and meet guest expectation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Ga
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

We had an excellent stay here. Very nice inside and out. Comfortable beds and nice rooms as well as great ammenities through out the hotel from their restaurants to the tennis court and pool. They had great service in the front and very nice people to help. Also in a good location for every thing downtown and for sports fans. Will stay again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shaneo48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston, tx
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed December 8, 2012

This hotel is well-located for the sports arenas and restaurants. It is an older yet well-maintained facility. The staff was as courteous and helpful as any I have encountered. The kitchen is surprisingly good for such a large hotel. Rooms were comfy, and clean.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank feedawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claxton, Georgia
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 bubbles Reviewed December 2, 2012

I guess I will just start at the beginning. Booked a room using Hotwire for the SEC championship game on December 1. We were given the Hilton Atlanta. We arrived around 1pm and were told that Valet parking was full so we had to go around to the parking garage. We came into the hotel and there was literally 50-60 people in the check in line with only 2 people working behind the counter. There was also a "Hilton Honors" check in line with only maybe 4 people in the line and two people working this counter as well.

Stood in line for about 30 minutes, made no progress so we took our bags back out to the car. On the way to the car, I explored how to join Hilton Honors online. It took me about 10 seconds to sign up and register. We went back in, got in the Hilton Honors line and were checked in within 5 minutes.

You would think such a big hotel would be more capable of dealing with large crowds, especially if you know they are expected. Anyway, we were given a double room even though we requested a king. No worries, we could deal with this, but still it is frustrating.

Rooms were small and clean. The room was 82 degrees when we opened the door. Turned on the AC to cool it down but it never really got a good temperature in the room all day/night.

Hotel was decorated very beautifully for Christmas. We were also given a late check out since we were now Hilton Honors guests. (haha) Another plus of joining the program.

The one thing that really bothered me was the "pet friendly" part of this hotel. If I had known they allowed pets, I would have stayed somewhere else. I love pets, don't get me wrong. However, someone on our floor had a barking dog for about 2 hours this morning. I am sure others on the hallway heard the noises, but this person continued to let the dog bark loudly. If you are going to allow pets, maybe there should be a certain spot where you put all of the pet owners and their pets for the night.

One last thought... I stayed at the Hilton Athens a few weeks ago and it was way better than this hotel. They were also booked because of a state conference but they were able to handle things much better. I guess I went in expecting the same level of service but I didn't happen that way. If I have to stay in downtown Atlanta again for an event, I am sorry to report that the Hilton will not be at the top of my list.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank AmandaKaye79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, December 5, 2012
We are sorry that you had a disappointing experience during your stay with us. As you stated, we did have a large crowd that weekend, and again we apologize for the level of service you received. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will also take your comments into consideration regarding our pet policy. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 2, 2012 via mobile

During a recent business trip, I stayed here. My black iPad cover is not too compatible with dark hotel room night stands. I realized I left it behind while at ATL the evening after checking out. Hotel housekeeping and lost-and-found should be commended for packing it up and shipping it to my home within a few days. Thank you.

Stayed November 2012, traveled on business
Helpful?
Thank jmb_co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 bubbles Reviewed December 1, 2012

Previous guest did not check out in a timely manner so we were forced to wait for another room and were unable to get ready for the SEC game. Restaurant was closed and no bathrooms in executive lounge. Horrible experience and we will definitely be staying at the Omni next time!!!

  • Stayed December 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Rolltide44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, December 3, 2012
I sincerely apologize for the inconvenience imposed during your recent trip. I appreciate your flexibility as we experienced an abnormal situation. Thank you for your review, I have contacted our front office department in regards to your comments and we are evaluating our policies and procedures. I do hope the next time you are in the area you will consider staying at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta

Property: Hilton Atlanta
Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1242
Official Description (provided by the hotel):
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,242 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In May, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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