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“Acceptable, but worse-than-normal, Hilton” 3 of 5 stars
Review of Hilton Atlanta

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Hilton Atlanta
Ranked #85 of 177 Hotels in Atlanta
UK
Level Contributor
108 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Acceptable, but worse-than-normal, Hilton”
3 of 5 stars Reviewed November 18, 2012

Starting with the positives, the rooms had very comfortable beds, and sound was well insulated - so full marks for sleep quality. Other positive is that there are eight elevators, so you rarely had to wait very long for one.

Often I go for much cheaper hotels, so the above factors would be more than enough to keep me happy. But given I'm paying Hilton rates here, and I'm a Hilton Gold, I expect something a bit more. Sadly that was not forthcoming.

The rooms - and especially the miniscule bathroom - were way below normal Hilton sizes. Reasonable but not generous work space in the room itself. In the bathroom, the bathroom door comes right up to the toilet bowl. Very basic decor, sloppy paint jobs on walls, and scratched furniture - all gave an air of a lack of care. There are several bar/restaurants in the hotel but they are quite ludicrously overpriced and pretty poor quality.

The location is convenient for conferences/businesses in the downtown area, but it's a couple of blocks going past aggressive beggars to get to the local metro station and other amenities. And even those are non-existent on weekends. It's not enjoyable to get to anything outside the hotel, to be honest. I know you probably get similar situations in other areas of Atlanta, but it added to the disappointment of this experience.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank unspecified
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boston
Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed November 18, 2012 via mobile

I stayed at this hotel while attending a conference at the convention center. It is located 2 blocks from a MARTA station and 5 blocks from Olympic park but they are very big blocks. The shuttles to the congress center took 15 minutes and although I did not walk, I would estimate a 30 minute walk.
My room on the 22nd floor was quiet and comfortable. The bed and bedding are good quality. The bathroom was a little worn but clean. The furniture is all standard business hotel. Elevators were a bit slow and common areas very average.
There is a small cafe off the lobby which was very convenient. There is free Internet only in the lobby area and it did not work well for me. The "business center" consists of rental computers in the FedEx office which closes at 7 pm weekdays a d 5 pm weekends. I thought this was really weak for what appears to be a business hotel.
Overall, an average, acceptable hotel. I would only stay here again as part of a conference.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank world_citizen61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 17, 2012

Worst service from the line at check-in to wait staff with horrible attitudes. Nothing good to say. Will not come back...period. Should have walked out of the restaurant. Staying on the "executive level" which is supposed to offer beverages and snacks until 11pm. At 10, only water in sight.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank freqtraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, November 19, 2012
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 16, 2012

Even if you are In Atlanta for a convention, avoid the Hilton Atlanta. Food is below average and pricey, the room smells.

The service, what service, one employee at the front desk to check in and out at 2;00pm. I wondered if the hotel was closed.

Don't even bother with the Concierge, he is too important to be helpful! May be he forgot he is a Concierge!

By the way if you need anything the bellboys are most helpful! And friendly!

  • Stayed November 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank MichelGCNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, November 19, 2012
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Again, we apologize for the inconveniences that you endured while staying with us. We will be sure to address our team to ensure that these issues aren’t repeated. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
2 reviews
4 of 5 stars Reviewed November 16, 2012

We stayed last weekend and found the hotel staff friendly and the bed and room incredibly comfortable. The gym was clean and new and had great machines. We were provided with free wifi and the bath products were high end. Trader Vic's downstairs serves fabulous drinks, and Nikolai's upstairs has a great view and attentive staff. Overall, we had a great time and would stay at the downtown Hilton again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank VerityGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durham, nc
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 14, 2012

I should have brought my nasonex and claritin. This is an older hotel, yeah yeah but can we do some updates? I am here for a conference, got a room for 209/night for 4 nights. The room was on the 9th floor, close to the elevator.

When you enter, you immediately smell of musty old smell. The bathroom has the sewer smell. I thought the place was clean until I went to turn on the tv and it was unplugged. I didn't know that, called the maintenance, and a guy promptly came up to fix the issue. He pulled the plug that was no longer hooked to the tv and up with it came 10,000 dust bunnies. All over the black granite table and he just swept it off to the floor. Ugh, so dirty!!

The bathroom tile has dirt and it reminds me of 1970's. I like old (see my review of SF westin) but this is poor conditioned, poorly kept. Lord help me get through these next 4 nights!

Room Tip: stay at the marriott marquis
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank interviewqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, November 19, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Again, we apologize for the inconveniences that you endured, and we want you to know that we have worked with our housekeeping staff to correct all issues mentioned. We hope to have another opportunity to serve you, if your travels bring you back to Atlanta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
643 reviews
310 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
3 of 5 stars Reviewed November 13, 2012

There were 14 people waiting for 2 front desk people to check them in. Staffing the front desk is not a priority for them. Key did not work, went back down, and they assigned me to another room. Rooms are clean, hallways quiet. Lots of eating options in the area. Self parking is over $20 per day.

Stayed November 2012, traveled on business
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta

Property: Hilton Atlanta
Address: 255 Courtland Street, NE, Atlanta, GA 30303-1265
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1242
Official Description (provided by the hotel):
The Hilton Atlanta hotel in downtown Atlanta is within walking distance of the city's best attractions and venues including Centennial Olympic Park, College Football Hall of Fame, Georgia Aquarium, Georgia World Congress Center, Inside CNN, and World of Coca-Cola. This property is located at the 75/85 connector and is approximately 12 miles from Hartsfield-Jackson Atlanta International Airport. Enjoy stylish and modern guestrooms and award-winning restaurants on-site including Nikolai's Roof and Trader Vic's. Hilton Atlanta provides a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. This convention hotel offers 129,000 sq. ft. of flexible function space designed to maximize meeting and events productivity and success. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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