Lack of HIlton'ness.
Check in took about 15-20 minutes at 8:00pm is very unacceptable.
No apology or any consideration from the front desk was given or shown.
Room was clean, nice size.
Room service though seems to be the afterthought of the hotel.
Ordered room service, asked a few simple questions about items on the menu, and the person on the phone (older lady) didn't seem to be knowledgeable about the menu.
When asking about recommendations on the menu, or some local flare, the employee told me to refer to the menu. Again, being my first time to the hotel, I was hoping for some assistance with ordering my dinner.
Was quoted up to 30 minutes for delivery of my dinner.
I called down about 40 minutes later to find out the status of my order.
Was told that Musa was already on his way up.
5 minutes later dinner arrived.
Musa seemed very annoyed and irritated by what seems to be his job.
Again, no sense of customer service or a simple apology shown by Musa for being late.
Would've been nice to get a phone call about the status of my dinner instead of me having to contact Room Service.
No accountability at this hotel, maybe lack of management at night or simply lack of leadership.
For future consideration, maybe consider adding decaffeinated teas for the 27th floor lounge.
Long day of traveling, and I simply wanted to check in, relax, have dinner and get some sleep for another busy day, but the hotel failed at that.
Stayed one night, October 2, 2012
- Official Description (provided by the hotel):
- A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Travelocity, Prestigia, TripOnline SA, Hotwire, Cheap Tickets, HotelQuickly, Cancelon, getaroom.com and HotelsClick so you can book your Hilton Atlanta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Atlanta Hotel Atlanta
- Atlanta Hilton Hotel
- Hilton Hotel Atlanta