I booked ths hotel for three nights in November for a January stay. Five days before I was to arrive, I received a call from the management staff that they had overbooked and ask me to move to an Embassy Suites at the airport for my first nights stay. In recognition of that, they comped me two nights and also provided $100 cash for traveling expenses. I accepted, but I should have asked to book my entire stay at the Embassy Suites. After several emails and voice mails to this manager without being answered, I finally had to call and ask to speak to someone else when I had questions that I needed answered before my stay. The front desk person I spoke to(Michelle) quickly had someone come to the phone when I explained to her my dilemma. Upon arrival, I had a short wait to leave my bags to attend a gift show. When I returned, they quickly retrieved my bags. When we got to the room, they had left a tray of old bruised fruit and mineral water for any inconvenience that I experienced with having to change hotels. I paid for executive level room, but they did not have any when I arrived....however, I was given access to the executive floor. The room was small but clean. The view of the city was lovely. I dined in the hotel restaurant downstairs in the lobby. Acceptable food, outrageous prices. When I charged the bill to my room, I was told that I could not as the hotel did not have a credit card on file. I went to the front desk with the manager of the restaurant to find that the credit card authorization that I faxed two weeks prior had been misplaced. I was accompanied to my room by one of the front desk personnel to retrieve the credit card auth from my company with the name of the person I faxed it to and the fax comfirmation. I became ill while I was there, so I went down to the store inside the hotel to get some medicine and what would normally cost me $5.99 cost $13.99 in this store. When I went to the concierge desk to ask if they could print my boarding pass for my trip home, the fellow behind the desk offered to go buy the medicine for me at his cost and bring it to my room. I never saw him. We had access to the executive floor so I went there for breakfast, I guess I expected more than cereal and toast. When I stay in Atlanta again, it will definitely not be at this hotel.
- Official Description (provided by the hotel):
- A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more less
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- Also Known As:
- Hilton Atlanta Hotel Atlanta
- Atlanta Hilton Hotel
- Hilton Hotel Atlanta