We stayed at the Emory Hotel last year for New Years and had SUCH a wonderful experience we thought we'd stay here again. What a mistake. We booked the hotel from Friday the 30th through Monday the 2nd. Our flight was overbooked and I was offered 2 options by the airline: arrive in Atlanta at 1am Friday morning or Friday 9pm. Before I made my decision, I called the hotel to make sure early check in was okay because I don't want to arrive at 9pm and waste the whole day and even more so, I didn't want to arrive early and be charged for a full night.
When I called, I spoke with Natalia. I specifically stated to her, I will be arriving at 2 am, will an early check in be possible? She said, no problem, she would put a note in the computer and all will be fine.
SO, when we arrived at 1:30am as scheduled and discussed, I was told I was going to be charged for a full night. This is a verbal policy apparently because it is listed NO WHERE. Not on their site, not at the front desk, not on our confirmation.... no where.
The clerk says to me, he can't waive the charge, however, if I come back in the morning and speak to D'andra, the manager, she can take care of the charge for me.
I came back in the morning and D'andra says she can't waive it but failed to show me the policy in black and white..... because it doesn't exist.
D' Andra gives me the number to a Jack Brunson whom is the "Director of Rooms" here at the Emory and tells me her is her boss and to call him. I called him at 11am and left a message to call me back. I called again at noon, 1:30, 2:15, 4:23 and 5:09 when I was told he has gone home for the evening and will return on Monday after new years.
So about 10 minutes ago at 8:24pm, I get a call from the front desk from the night manager. He said Jack told him to call me to address the problem. The night manager tells me they are going to stick to this non-existing policy and go forward with charging me for the night. He apologized and tried to sympathize with me, but I was told I could check in early and no mention of charges were made. If I knew I was going to be charged, I would have taken the later flight.... no big deal. Now, it's a big deal.
I just got off the phone with Discover Card. I will NOT be paying for this night and we will be leaving this place TONIGHT and staying somewhere else. I can not believe they would do this to a repeat customer.
And FYI, if you do plan on staying here, make sure you ask for a room in the "NEW" wing of the hotel as the older rooms are smaller and musty.
Here is the "fine print" directly from their website.
All reservations require credit card guarantee due at time of booking.
Reservations must be cancelled 24 hours prior to arrival to avoid a penalty of one night room and tax
Check-in time after 4 p.m. Check-out time before 12 p.m. Rates subject to change. Property is completely 100% non smoking. Family Policy - Children under 17 years of age stay free with an accompanied adult. Pets not allowed. Service Animals Only Adult Rollaway available at charge of 15.00 USD per night Crib and Self Parking are free of charge. Microwaves available at charge of USD 25.00 per stay.
- Official Description (provided by the hotel):
- Inspired by the architectural design of Frank Lloyd Wright. The Emory Conference Center Hotel nestled in the woods of Greater Atlanta, Georgia, and the ideal setting for Conferences, Weddings, Meetings, Business Trips, and Relaxing Getaways. ... more less
- Reservation Options:
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- Also Known As:
- Emory Hotel Atlanta