Staff is wonderful. We haven't received such exceptional treatment since our last stay at a Four Seasons. Every employee went out of their way to welcome us, to regularly ask about our trip, our room, our meals, our cocktails, etc. It's clear they care about their guests and want them to have the best experience they can.
We were very disappointed in the onsite restaurant, "Champions". The hotel website is misleading and makes it appear there are 2 restaurants onsite, but there is only the "Champions" sports bar, with the typical sports bar menu (cheese fries, burgers, wings, etc). They have a lovely lobby bar where they also serve food (the "Great Room"), and the food and drinks there were very good. We were looking forward to a nice, relaxing dinner after a long day of travel, and sadly sadly had to settle for a terrible meal at Champions. 20 minutes before our first drink order arrived, lemon chicken was dry and flavorless, pasta sauce tasted like ketchup. On the way back to our room, the front desk staff asked us about our meal, and we replied honestly. Within 30 minutes we received a call from the restaurant manager apologizing and asking what can be done to make it better. Very impressive to have such pro-active staff and such fast follow-up. They also left a hand-written note under our door overnight, and a coupon for their breakfast buffet.
Direct link to the airport via tram is wonderful - fast, easy and no need to rent a car.
The property is new, and has very stylish decor. Lobby bar was a great place to relax and meet up with other family members as they arrived for our reunion/party.
- Official Description (provided by the hotel):
- Discover the Atlanta Airport Marriott Gateway hotel, a Silver LEED-certified hotel after a 2-minute free ride on the ATL SkyTrain from Hartsfield-Jackson International Airport. As one of the top hotels at the Atlanta Airport, Marriott Gateway boasts over 400 guest rooms and hotel suites with soundproof windows, iHome accessories and spacious work areas. Guests will enjoy unique and contemporary amenities at this hotel, including a refreshing indoor saline pool and savory cuisine and cocktails at Champions. With more than 21,000 square feet of meeting space, Atlanta Airport Marriott Gateway is ideal for productive meetings and sophisticated soirees. Plus, as one of the premier hotels near Georgia International Convention Center, guests can take advantage of an additional 400,000 square feet of technologically advanced event space, just steps away. The Atlanta Airport Marriott Gateway is an excellent landing, perfect for family reunions, corporate gatherings or your next Atlanta layover. ... more less
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- Also Known As:
- Atlanta Airport Marriott Gateway Hotel Atlanta