Had a great experience with this hotel. As I departed the airport tram from the rental car facility, a Marriott employee greeted me at the elevator, asked if I was checking in. Yes. Had me on a list of guests and wished me a pleasant stay. It was soon obvisou that this person had communicated my whereabouts to the hotel. As I walked into the lobby I was greated by the front staff with iPads in hand, greeted my by name and handed me my room key. Gave me a quick tour of how to find the restaurants, bar and concierge lounge. Incredible.The service didn't end there. The young man serving the concierge lounge loved his job and so happy to help everyone. I was craving some mixed nuts with my beer but non were out. He rushed back and got me some mixed nuts.
The rooms was very nice, well decorated and had a big 42" tv. And for those that read my other reviews, I checked on the Iron. YES! It has the burst of steam feature. Ordered some room service, it was quick and delivered by another friendly and personable young man. Clearly the hotel management has done a great job training the staff to provide the highest possible service.
Could there be achilles heel with this hotel? Unbelievably it was the bed. Not real comfortable and you could hear and feel springs. The pillows were great as was the comforter. But woke up with a sore lower back which never happens. No big deal, different beds for different people.
Can wait to come back to enjoy the great service and luxury.
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- Also Known As:
- Atlanta Airport Marriott Gateway Hotel Atlanta