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“New hotel, easy access to terminal, employees need more training” 3 of 5 bubbles
Review of Atlanta Airport Marriott Gateway

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Atlanta Airport Marriott Gateway
Ranked #13 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
Auburn, Alabama
Level Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“New hotel, easy access to terminal, employees need more training”
3 of 5 bubbles Reviewed November 30, 2011

My husband and I stayed here the night before an early flight using a Park N Fly rate. I had to return to the front desk 3 times after check-in - once because they did not work in the parking deck, once because they did not work in the room, and once because they charged me for parking, even though my rate clearly included parking for 7 days. This was unacceptable to me.

Besides the incompetent employees, the hotel is very nice, having only been open a little over a year. It is also very convenient to the terminal: you just walk out the front door a few steps, take an elevator up, and take the sky train over (no stops). We were there on a saturday, so I cannot comment on the concierge lounge. I think parking was $12/day (I saw it on my bill when they mischarged me). It was fairly quiet for an airport hotel, I don't think they planes woke me up at all.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank keb1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,088 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
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English first
Birmingham, Alabama
Level Contributor
231 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed November 18, 2011

I stayed in this hotel for the 3rd time in October 2011. It is a great hotel, clean, comfortable and easy access. We had business in downtown Atlanta and with the Sky Train connecting to the airport, and the Metro right there, we took the Metro to downtown Atlanta and did not have the always present problem parking in Atlanta. This was basically hassle free.

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jthomas1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 14, 2011

I stayed there last week for business travel. It's brand new hotel opened recently, so everything is nice and clean.

Pros: 1. You can get there by air trian for free and it only takes a couple of minutes. The air train runs every 3~4 minutes, so you don't have to waste your time by waiting for hotel shuttle. 2. As I mentioned, this hotel is brand new. Everything is clean and updated. See the attached pictures. 3. Internet access is very fast compared to other brand name hotels such as Sheraton and Hyatt. (But, you have to pay around $15 for that) 4. Breakfast buffet is excellent and yummy.

Cons: Even though the room has sound-proof thick windows, you can hear the noise from airplanes taking off. But don't worry, you can not hear any noise between 12AM and 7AM.

Overall, I strongly recommend this hotel for business travelers.

Room Tip: Tell the frontdesk staff you need a room away from the airtram if you are a bit sensitive to noise.
See more room tips
  • Stayed November 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fiestajun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hixson
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 13, 2011

My Husband and I stayed on November 6th. We parked our car for 6 nights and rode the Air Train from the hotel to the Airport. Love it

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shelly3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rigby, Idaho
Level Contributor
292 reviews
277 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed November 8, 2011

This Marriott is fairly new, and it is in excellent condition. The decor is nice and the hotel has an attractive ambiance. It is easily accessible from the airport or the ATL rental car center along the ATL sky train route. When I arrived the lobby bar area was full of convention-goers and very noisy. My room was a nice oasis however, completely sound-proofed from outside noises. I had concerns about this previously when traveling on the sky train which passes just feet from the hotel's exterior (including many rooms), but my room was 100% isolated from outside noises, including the sky train or jets. The room did not cool off as it should have after I lowered the temperature in the room. Not a big problem as it was not hot outside, but I would need a different room if this had been in the summer. The concierge lounge on the 7th floor for certain Marriott Rewards elite guests was very nice. The snack selection there in the evening was very limited, but breakfast in the morning was of good quality and had a nice selection of fresh fruits, oatmeal, cereals, scrambled eggs, bacon, croissants, juice, etc. I did not visit the hotel restaurant, but it is open for all meals of the day, and provides room service also. A very convenient option if you want a full-service hotel that is just a couple minutes from the airport, no taxi required.

Stayed November 2011, traveled solo
Helpful?
Thank ajnuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes-Barre, Pennsylvania
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 7, 2011

My husband and I are currently in Atlanta on business. We are staying at the Atlanta Airport Marriott Gateway because the hotel is conveniently located within walking distance to the convention center. The Marriott is literally only a hop, skip, and a jump - translation...a very brief and enjoyable ride on the monorail, or sky train, which is located directly across from the baggage claim entrance at the Atlanta Airport!

Upon check-in we were greeted by friendly staff; not a sugar coated welcome either. It was a warm extension of genuine Southern hospitality. The bellhop took our bags from us before we entered the front door! We didn't even have to ask for his assistance. After a long flight his gesture was greatly appreciated!

Our room is clean, comfortable, and well appointed with everything we will be needing during out stay. Even though we can see planes taking off and landing there is NO NOISE at all!

The restaurant at the hotel has the standard, usual fare at decent prices. The breakfast buffet offers a varied assortment of everything from made to order omelets, to fresh fruit, to eggs, sausage, and bacon. Once again the wait staff is friendly and accommoating.

The only minor flaw during our stay so far has been that the hotel is a little under staffed for the current occupancy. Our room was not cleaned until very late in the afternoon yesterday, around 5:00pm. But that is no big deal to us. Everything else about this hotel makes it a warm, inviting, and wonderful place to stay. If our travels bring us to Atlanta in the future we will be staying at the Atlanta Airport Marriott Gateway without any hesitation!

  • Stayed November 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RoadTrip60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firenze, Italy
Level Contributor
113 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed October 28, 2011

We travel either through Miami or Atlanta to most anywhere we are going. Since opening this easy to reach complex, we have started staying here sometimes several times a month. Always a nice place to stay. Off the plane, walk to the sky train and voila you are there in your room in perhaps l0 minutes time. We switch between the Marriott Gateway (our hotel of choice) and if there is a convention or group...we walk across the street to the Spring Hill Suites, also nice. Concierge lounge is lovely at the Marriott Gateway and staff seems to have many repeat customers each week. Nice array of food always. If we are there on a weekend, will have breakfast and/or dinner depending on time in the sports bar, nice place to have a long walk right outside the complex and no cars at all. Rates change depending on what the occupancy is, can be very little (under l00.) a night and at times quite high (over 220.00) if there is a high demand. But the bottom line is it is always a good bet and friendly staff at the front desk and the restaurant. RTD

  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rtdFirenze_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlanta Airport Marriott Gateway

Property: Atlanta Airport Marriott Gateway
Address: 2020 Convention Center Concourse, Atlanta, GA 30337-4200
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Atlanta
#10 Romantic Hotel in Atlanta
#10 Green Hotel in Atlanta
#11 Business Hotel in Atlanta
#17 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Atlanta Airport Marriott Gateway 4*
Number of rooms: 403
Official Description (provided by the hotel):
Discover the Atlanta Airport Marriott Gateway hotel, a Silver LEED-certified hotel after a 2-minute free ride on the ATL SkyTrain from Hartsfield-Jackson International Airport. As one of the top hotels at the Atlanta Airport, Marriott Gateway boasts over 400 guest rooms and hotel suites with soundproof windows, iHome accessories and spacious work areas. Guests will enjoy unique and contemporary amenities at this hotel, including a refreshing indoor saline pool and savory cuisine and cocktails at Champions. With more than 21,000 square feet of meeting space, Atlanta Airport Marriott Gateway is ideal for productive meetings and sophisticated soirees. Plus, as one of the premier hotels near Georgia International Convention Center, guests can take advantage of an additional 400,000 square feet of technologically advanced event space, just steps away. The Atlanta Airport Marriott Gateway is an excellent landing, perfect for family reunions, corporate gatherings or your next Atlanta layover. ... more   less 
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Also Known As:
Atlanta Airport Marriott Gateway Hotel Atlanta

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