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“Awesome Customer Service”

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Motel 6 Atlanta Downtown
Ranked #138 of 171 Hotels in Atlanta
Columbia, Tennessee
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome Customer Service”
Reviewed December 21, 2010

This property was awesome. Ben gave us exceptional customer service beyond anything I have experienced at any motel ever! The property was clean, safe and quiet for a downtown location. We will be Motel 6 customers forever

Stayed October 2010, traveled on business
Helpful?
Thank DebSpaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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270 reviews from our community

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    47
    98
    75
    21
    29
See reviews for
43
67
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67
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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new jersey
Level 6 Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 16, 2010

In the shadows of the high priced downtown hotels sits the humble Motel 6. For the internet price of $45 per night I stayed in the area of Atlanta that I needed to be in.There was someone at the front desk all the time - montoring cameras. The room was basic but clean. They have a pool but being Dec. I did not even go look at it. The purpose of staying downtown was to be able to walk to the Georgia Aquarium. The motel was about a 15 to 20 minute walk. The only thing that was not to my liking were the quality of the towels - they were in need of softening. All in all if you need just a place to sleep, Motel 6 is the ticket.

  • Stayed December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank misspNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed December 4, 2010

I was a little apprehensive about rude staff due to previous reviews but this was not the case for us. We were checked in by Ben who was absolutely lovely and gave us all the information we could possibly need. ~Our room was clean and covered all the basics we needed. For the money the location is amazing and we could walk to most places we wanted to see. Ben advised us of places to drink and eat in the evenings and the lady the next morning advised us of shopping prospects. The motel felt secure and comfortable. I would definately stay here again.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank vichig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed November 28, 2010

I booked a room for two we was accused of having a third person staying in the room.Which was a freind who came to our room to visit who lives in atlanta so we had to pay a extra fee which was crazy.Also the men at the check in desk was rude middle easterns with bad attitudes but later became nice when they found i live in the city same they use to live in when they lived in the los angeles area.The location is great our orginal price was a good deal until they charged us extra for a third person with that price we could have went to a better hotel.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ilove2travel2588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed November 24, 2010

When I entered to the room it looked ok to me. Price was not so cheap but it looked like a standard motel room. Then we discovered that inside the ice box there was some trash (looked like medical waste) and one of the pillow cover was covered with hair. When I informed that to the front desk the guy (Tony) came to the room to have a look. He came to the room and said oh! you are complaining for this? Then he started investigating the pillow covers. Since the trash was in his hand at that time he put that on the bed while investigating the hair. When I protested he got angry. I asked for more than one pillow cover because I was sure they did not change all of them before we came. If they did put fresh pillow covers there should not be hair. The guy got really angry and started yelling at me using abusing words. I was so shocked. I cannot imagine that a hotel staff can yell at a guest for complaining about dirty pillows and trash in the room.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank FrequentTravel15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Atlanta hotels

Manchester
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2010

Was in Atlanta one night and I feel made right choice to stay here. Location good- next to Hilton. Sheraton etc but didn't pay there ridiculous prices. 10min walk to main restaurant/bar area. We walked all the sights from here. Best thing was the service- they could not help us enough and very friendly!! Clean basic room but that's all I cud ask for at a motel. Defo stay here again.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the_serial_tripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2010

Everything was cool. Sure, it was a dumpy room, but it was cheap. We were going to see a show and just needed somewhere to crash. No probs....But...the toilet would not flush, okay, we know enough to figure out how to flush it... right. So, we made do, we also tried to call the front desk to ask for a recommendation on a place to grab a quick bite to eat. Well, the phone didn't work. Okay, still no major prob. We had a great time at the show, crashed, and the next morning, when we were getting ready to check out, the phone began to ring. We tried to answer, but there was no one there. Happened a few times. We left, just a few minutes after check out time, and were about to drive away, when we decided that we should inform the front desk about the problems with the toilet. My husband went inside to let them know, and the problems began. A man who was there was rude to him because we did not answer the phone. When my husband tried to explain to the owner, or overly zealous manager, that we attempted to answer the non-working phone, he was met with disbelief. Then, when he tried to explain that he was only in the lobby to inform them of a problem with the toilet, the managment acted like he was trying to get something for free and belittled him for even being there. The manager (owner) was very rude, and it was unfortunate because up until this time we would have had nothing negative to say about the experience, although if we were picky, there would be plenty to say.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dananape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 Atlanta Downtown

Property: Motel 6 Atlanta Downtown
Address: 311 Courtland St NE, Atlanta, GA 30303-1212
Location: United States > Georgia > Atlanta
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #138 of 171 Hotels in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Atlanta Downtown 2*
Number of rooms: 68
Official Description (provided by the hotel):
Located in the heart of downtown Atlanta, this Motel 6 provides easy access to all of Atlanta's must see attractions. This Motel 6 is just 3 blocks from Marta Train Station and within walking distance of Hard Rock Cafe, Georgia Aquarium and much more! Our Eco Friendly hotel has amenities Elevator, Free Parking, Free Local Calls, Free Morning Coffee, Pet Friendly Rooms, Kids Stay Free, and Free Expanded Cable. Welcome to the City of Atlanta. Looking for something to do? Atlanta's attractions are known the world over for its parks, sports teams, shopping, museums, and entertainment. We hope you find these attractions both educational and useful. Thank you for the opportunity to show our beautiful city. Motel 6 Downtown Atlanta awaits your arrival. ... more   less 
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Also Known As:
Motel 6 Atlanta Downtown Hotel Atlanta

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