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Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
Ranked #81 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed January 5, 2014

I was so very satisfied with my two day stay at this hotel. The staff greeted me every single time I came or went. Debbie at check out was not only professional but friendly and personable. I would like to especially comment on Gloria and Lynette in the eating area. I have never stayed anywhere where the staff in the eating area was so accommodating. Everything was kept filled with food and drink, even the eggs, even for person who came down five minutes before they were to close up. They were so helpful and always asked if anything else was needed. The Holiday Inn should be very pleased and proud of the staff at this hotel and perhaps could use them to train staff at some of their other locations in Atlanta.

  • Stayed: January 2014, traveled solo
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3  Thank Bertie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 18, 2014

Wonderful! And thank so much for sharing your experience on the TripAdvisor website! Thank you so much for recognizing Debbie, Gloria and Lynette for taking such great care of you - they all work very hard to please our guests. I will share your comments with our entire team. Recognition such as yours means a great deal and is greatly appreciated. Please return again soon!

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370 - 376 of 965 reviews

Reviewed January 3, 2014

Checked in late Christmas eve and again several days later for air travel purposes. Every staff member we encountered was polite, accomodating, efficient and professional. The shuttle to/from ATL is very convenient and even took us to Longhorn's for dinner one evening. Can not say enough about the staff here - they are the best. We called to report noisy guests at 3AM and the staff handled the issue expertly. This is definitely now my go-to hotel in Atlanta.

  • Stayed: December 2013, traveled as a couple
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1  Thank MissScarlett56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 18, 2014

The highest compliment we can be paid is your promise to return - THANK YOU! We greatly appreciate this review and you sharing your experience on the TripAdvisor website! Recognition such as yours means a great deal and is greatly appreciated by our team members. I promise I will share it with all. Thank you for staying with us and please return again soon!

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Reviewed January 2, 2014

Our family of four spent two nights at this HIE and had a great experience. The room was clean and comfortable and the property well-maintained. Tara at the front desk was very welcoming and made our family feel at home. The lady who ran the breakfast service was amazing; she seamlessly was able to both perform what appeared to be her routine duties (stocking, cleaning, etc…) and patiently address the needs of the guests who seemed to be constantly asking her questions. We recently began patronizing HIE after years of loyalty to other chains; needless to say, this stay helped HIE win our future business.

  • Stayed: December 2013, traveled with family
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1  Thank SoxFanatic65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 18, 2014

What a great review and compliment! Thank you so much! Reviews like this mean a great deal to us. Thank you recognizing our entire team for their service, and for naming Tara and our breakfast ladies Lynette and Gloria in particular for taking such great care of you. I promise I will share your comments with our entire team. The greatest compliment we can receive is that you will return again - we sincerely thank you for that! Please hurry back!

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Reviewed January 1, 2014

Family had a great stay in Atlanta thanks to this hotel. Alicia was friendly (actually remembered my name during the stay) and great at check-in and when a problem arose later during the stay. Tara and Debbie were good at check-out.

  • Stayed: December 2013, traveled with family
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2  Thank Jimmie M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 18, 2014

Wonderful! We greatly appreciate this review and you sharing your experience on the TripAdvisor website! Thank you so much for recognizing Alicia, Tara and Debbie at the Front Desk. Recognition such as yours means a great deal and is greatly appreciated by our team members. I promise I will share it with all. Thank you for staying with us and please return again soon!

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Reviewed December 27, 2013

We were a family of 6 last week, stuck overnight in Atlanta due to airline issues. We were fortunate enough to end up at the Camp Creek HIE. April at the front desk took fabulous care of us, and saw to it that we were comfortable and happy. We've stayed at several HIE's around the country. It's always very convenient to herd the whole clan downstairs for a hot breakfast, and the rooms are always neat and clean. But April stands out among all of our trips as being so friendly and patient and attentive to our situation. The overnight desk staff was also very helpful. We dined next door at Applebee's (great food and very convenient), and got a good night's rest.

  • Stayed: December 2013, traveled with family
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2  Thank Strandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 18, 2014

Thank you for your review and comments. We are delighted that you enjoyed our hotel. And thank you for recognizing April and our team for their service to you and your family. We greatly appreciate these comments. We hope you will return again soon!

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Reviewed December 26, 2013

The people make the difference at this Holiday Inn, they are professional, helpful, nice and aim to please with any request. The rooms are comfortable and clean, the breakfast is just standard easy fare however if you want to dine out this location is great for dining out as there are so many restaurants within walking distance. There a several shops plus a movie theatre and a big grocery store if you need any supplies. The only downside for this convenient hotel is that it is VERY confusing if you do not know there are THREE Airport Holiday Inns. At the domestic terminal the other Holiday Inns have a call number listed on the helpline, for this Holiday Inn location you have to know their number then call yourself. Also if you do not have the exact location / address you have NO idea which Holiday Inn has your reservations or where you are suppose to go...it is VERY CONFUSING and makes for a LONG wait...so make certain you have their phone number and the address and I would suggest calling as soon as you depart the plane so they will be there when you arrive. Additionally I suggest to the hotel that when a customer makes a reservations you are very specific with the customer as to HOW to catch a shuttle AND list your number at the domestic terminal help- call line!! All that aside I gave it a very good rating as for a Holiday Inn it is nice and the people - service is exceptional.

  • Stayed: December 2013, traveled as a couple
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2  Thank Mi-Dan20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 18, 2014

Thank you for this great review, and thank you for staying with us! Actually there are 4 Holiday Inn / Holiday Inn Expresses in the airport area and more coming in the future, so please heed this travelers advice and insure you know the exact addrese of your hotel to insure you get on the correct shuttle and to the correct hotel. Atlanta is a big city with close to 100 hotels in the airport area alone. We apologize for the confusion and the inconvenience you experienced. We are delighted that you enjoyed your stay and hope that you will return soon!

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Reviewed December 24, 2013 via mobile

At time of writing this was number 3 hotel for the Atlanta area. I have absolutely no idea how come; this must be some kind of statistical anomaly.

First, the hotel claims to serve Atlanta Airport. True, there is a shuttle but the shuttle doesn't serve the international terminal and the pickup is only by request. So expect to wait around for 20 minutes and trek over to the domestic terminal after a long international flight.

Second, breakfast is included (and "award winning"). Basically this is a self-served gallery of the cheapest and most artificial foodstuffs known to man. The coffee is made at some point in the morning and kept warm in flasks. Even the utensils are plastic.

I hope you don't want dinner as there is no hotel bar, restaurant or catering at all in the evening. And without a car, the only option is the Chinese next door.

Finally, and perhaps I was just unlucky, you risk having someone singing very loudly from 2am to 3am in the adjoining bedroom. It helps with the jet lag no end.

For all that, expect to pay $99 a night. Very disappointing.

Stayed: December 2013
12  Thank 32GeoffreyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this reviewResponded January 9, 2014

Dear 32GeoffreyC,

We noticed your review regarding the Holiday Inn Express & Suites Atlanta Arpt West, GA. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn Express & Suites brand. We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced.

We have documented your comments under reference number 45178374, and are investigating the situation. However, before we can continue, we need some additional information. Please send an email to IHGCare@ihg.com.

Please include:
- The name the reservation was under as well as confirmation number, if possible.
- The dates of your stay.
- What action has the hotel management taken to resolve your concerns?
- Your IHG Rewards Club number (If applicable)
- Your contact information including your name, phone number, email and mailing address.

Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin Gacad
eMedia Coordinator
IHGCare
Reference # 45178374

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Additional Information about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

Address: 3833 Princeton Lakes Ct SW, Atlanta, GA 30331-5508
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Atlanta
#12 Family Hotel in Atlanta
#12 Romantic Hotel in Atlanta
Price Range: $107 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Airport West - Camp Creek 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
New Hotel. Opened 2010. Conveniently located, minutes from ATL Hartsfield-Jackson Int'l Airport at the intersection of Camp Creek Parkway & I-285 (exit 2); free airport & local shuttle throughout Camp Creek Marketplace; luxuriously appointed rooms & suites; room views of Princeton Lake or Camp Creek Marketplace; walking distance to over 100 stores, restaurants, services and movie theater; free full hot breakfast daily; free high-speed internet (wired & wireless); indoor heated salt water pool and fitness center; business center; new outdoor lakefront 2,000 sq ft deck; flat screen Hi-Def TVs; microwave, refrigerator and in-room safe. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Atlanta Airport West - Camp Creek Hotel Atlanta
Holiday Inn Express And Suites Atlanta Airport West - Camp Creek

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