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“Disappointed”

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Comfort Suites Atlanta Airport
Ranked #123 of 173 Hotels in Atlanta
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointed”
Reviewed June 21, 2012

We were terribly disappointed.

To start with they didn't have the rooms that I had reserved, when we got there. I know we didn't pay till we got there. But I made the reservation over the phone and would have paid in advance if they had asked.

Second the cealing in the hallway in front of our rooms was leaking from the rain storm.

3rd the key to our door didnt work so housekeeping let us in. Then we had to call the front desk to get them to come fix it and by the time it finally was working it was too late to go to the bar. (The reviews for the bar was the main reason we chose this hotel.)

4. We had done their stay and fly and we were told that their bus ran every 1/2 hour, but when we got back, we sat at the airport for 45 minutes before we called and were told "oh you should have called..."

Now for the good.

They discounted the rooms when they didn't have the rooms we had reserved.

2nd It was still cheap considering the price of parking.

3rd The shuttle drivers were great..

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mte0055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ernest, Pennsylvania
2 reviews
Reviewed June 15, 2012

Spent 3 nights at this hotel. Nice, clean room with pleasant staff. Restaurant/Bar on the 5th floor is great if you are looking for a bar type meal. There were restaurants within a few minutes driving time. Although we had a rental car, it appeared that the shuttle service to and from the airport was frequent. Good area close to airport. Especially enjoyed hospitality staff Liam's home baked cookies, lemonade and ice tea in the afternoon as well as his Irish accent and great conversation.Good value for the money.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maimsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunlap, Tennessee, USA
Level Contributor
3 reviews
Reviewed May 30, 2012

hotel was nice, staff was very good, the rooftop terrace was a great place for a drink and the drop off / pick up of shuttle was wonderful... vehicle was left there for 12 nights while we went on cruise and was fine!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank priputin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
160 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed May 23, 2012

The first thing I loved about this hotel is that there was a bar/restaurant on the 5th floor/roof. That always seems to excite me :-). My room was clean and the staff was very nice. I was a little upset because I went on a weekend trip and left my truck in the hotel parking lot because I had a reservation to comeback on the following monday. When I got back they told me that I had no room because they overbooked the hotel. I was pissed at frist but then learned that one of the owners had died. They were able to find me another Choice property close by for a cheaper price so I stayed there for 1 night then came back here for the rest of the time.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 247HardWorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepest Sussex
Level Contributor
161 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 11, 2012

We spent our first night on a recent tour here. Received a very warm, happy welcome from Reception that immediately put us in a better frame of mind after the rigors of Atlanta airport. The room was comfortable and we slept well. We ate in the restaurant on the roof and marvelled at all the different planes taking off and landing. While comfortable the suites do need perhaps a
bit of a facelift, the decor and 'artex' ceiling look rather dated, but a handy, decent place to stay
near the airport.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gingerpip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 7, 2012

We used this hotel through a park-sleep-fly deal where we could leave our car in the parking lot while we flew to Boston. The hotel room was nothing special and somewhat run-down. The staff was VERY accomodating and the only reason this review didn't get a 'Terrible' rating. We parked our car where we thought it would be OK for the week, but we returned to find dings up and down the left side where car doors were slammed into our car. This isn't the hotels fault, but we did use it as a parking/storage lot and the results sucked.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rashot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 19, 2012

This is a great place to stay if you are using the airport to travel for a few days. They will let you park for free, and they have a shuttle. There is a small restaurant upstairs, so there is no need to drive to find a place to eat. The staff is very pleasant and will go out of their way to assist you. The pool area is very nice, and the room has wi-fi and a really nice set up. There is everything you need for a good nights sleep at a very good price

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MakeMemoriesLast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Atlanta Airport

Property: Comfort Suites Atlanta Airport
Address: 5087 Clark Howell Hwy, Atlanta, GA 30349-6049
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Atlanta Airport 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The newly renovated Comfort Suites Atlanta Airport is located 3 miles from Hartsfield-Jackson International Airport. We have van service to/from both Domestic and International terminals from 5 am - 11 pm. Our spacious suites feature comfortable king or double queen beds, sitting area with pull out sofa-sleeper. Our guests enjoy our daily complimentary, hot breakfast buffet. For additional food options, Blu Sky Bar and Grill located on the 5th floor features a great view of the area as well as an outdoor patio. Weekdays lunch is served from 11:00 am until 2 pm. Dinner is served nightly from 5 pm until 11 pm. The hotel features an indoor, heated pool, Fitness Center, Business Center, complimentary Wi-Fi and HSIA throughout the hotel. Complimentary parking in our outdoor, lighted parking lot. ... more   less 
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Also Known As:
Comfort Suites Atlanta Airport Hotel Atlanta

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