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Reviewed December 16, 2013

We stayed here the night of a holiday party to keep from driving after. Check in was strange as they didn't have our name or match for the confirmation email we had, however Michael, the manager took care of us as well as giving us the rate promised. We went to the lobby bar for a cocktail before and while service was good,( we were the only ones at the bar) there were no chips, or nuts as they were "out". When paying that much for a cocktail, you should have something offered with it. Breakfast room service was very quick, and food was very well prepared. The room was roomy enough but no coffee maker, did go downstairs for afternoon coffee but again would be nice to have in the room.

  • Stayed: December 2013, traveled as a couple
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Thank TheTravelBuoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaMidtownGM, General Manager at W Atlanta - Midtown, responded to this reviewResponded December 17, 2013

Hello TheTravelBuoys.
Thanks for taking the time to write a review. We have shared your comments with the appropriate talent members so we can rectify these problems. We do hope that you will visit us again should you need a hotel in Atlanta. And please know that we can provide you with a coffee maker in your room if you would like one.
All the best,
W Atlanta-Midtown

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Reviewed December 6, 2013

As a Gold SPG member i have a lot of experience at Ws and usually enjoy them quite a bit. I learned that this one used to be a Sheraton and with that knowledge, a lot of things suddenly made sense. While it has the typical hip music and "mood" associated with Ws, it doesn't have the service or attention to detail that others have. The facility itself is tired and could be cleaner. I didn't mind the rooms - it was really more the hallways, impersonal staff, and dated common areas. Plus, they had mistakes with the bill. The gift shop - however - it terrific and a good place to shop.

  • Stayed: December 2013, traveled on business
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1  Thank Gophillies20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaMidtownGM, General Manager at W Atlanta - Midtown, responded to this reviewResponded December 17, 2013

Hello GoPhillies20.
Thank you for taking the time to provide your feedback. We are sorry to hear we did not execute with distinction during your visit. We would love to speak with you directly and try and rectify our shortcomings. Please email us at GMWAtlanta.Midtown@WHotels.com. We look forward to personally working with you.
All the best,
W Atlanta-Midtown

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Reviewed December 6, 2013

I stayed here for a business trip. The W Midtown is a nice hotel with modern styling. Everything was clean in my room and the bed was very comfortable. However there were two big drawbacks for me.

1- The walls were very thin. My neighbors one night were very loud and I could hear everything they were doing. While this isn't specifically the hotel's fault I do wish the walls were better insulated. In addition to my neighbors I could hear a lot of foot traffic going by all night. It wasn't the best sleeping experience.

2- No free wifi and slow ethernet speed. For a modern hotel that seems to cater to business travelers, wifi should be included in the price. Not being able to work in the room unless I'm plugged into the hardline is an inconvenience. Granted, this is a first world problem but for the price of the hotel it should be a given.

Overall the W is a nice hotel. I would consider staying here again but would weigh it against other options that had wifi included.

  • Stayed: December 2013, traveled on business
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Thank Laxw09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaMidtownGM, General Manager at W Atlanta - Midtown, responded to this reviewResponded December 17, 2013

Hello LaxW09.
Thank you for your very detailed feedback. We really appreciate hearing both the good and the not so good. We have shared your comments with the appropriate staff and we would love to have an opportunity to earn your confidence back on a future visit. Please let us know if that is something you would have interest in doing. You can reach us at GMWAtlanta.Midtown@whotels.com.
All the best,
W Atlanta-Midtown

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Reviewed December 5, 2013

This Westin is dated compared to others I've stayed in in other cities. The location is great for business, with plenty of restaurants nearby. Some rooms are cleaner than others, so inspect your room well. Ask for a room in the middle of the floor to avoid noise on both ends.

  • Stayed: November 2013, traveled on business
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Thank wanderlust678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaMidtownGM, General Manager at W Atlanta - Midtown, responded to this reviewResponded December 17, 2013

Hello L0vebug.
Thank you for taking the time to write a review. We do hate you were disappointed with your experience and have shared your comments with our team members. Please don't hesitate to contact us if you are back in Atlanta. GMWAtlanta.Midtown@WHotels.com We would love to have you stay with us again.
All the best,
W Atlanta-Midtown

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Reviewed December 5, 2013

This hotel is the perfect location. Its in the center of city and makes it easy to get anywhere. The service at the hotel was nice as well. They gave me a free drink for my birthday. We also went up to spice market where they have a happy hour. You get a free appetizer with your first drink. Wasn't too impressed with the club/lounge on the top floor (can't remember the name). But, we had a great Atlanta experience staying here.

  • Stayed: November 2013, traveled with friends
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Thank Aashna25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaMidtownGM, General Manager at W Atlanta - Midtown, responded to this reviewResponded December 17, 2013

Hello Aashna25.
And Happy Belated Birthday. Great to hear you had an awesome experience. Hope to see you again on your next visit to Atlanta!
All the best,
W Atlanta-Midtown

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