Was in Atlanta for a couple of days on business, and opted for the W Atlanta Midtown since it was conveniently located in the Midtown area, which I love for dining and nightlife. I was pleased at the location being close to many great attractions, while also being a short walk from the MARTA station, which made getting to and from the airport a breeze.
I've got to give major compliments to the staff, as every crew member that I encountered greeted me with a smile, offered their name, and asked if they could do anything to improve my stay. The GM's email address is readily available and guests are encouraged to email him if there are any issues during the stay. I tested this when I was unable to upgrade my room as an SPG Platinum but found suites bookable on the hotel website, and received a prompt response from Michael Tommy with an apology and an upgrade to a WOW suite. Fantastic staff.
The first room I received was a Wonderful Room, and this is where the hotel needs a bit of improvement. The furnishings in the room were really starting to show their age, with lots of chipped wood and scratched surfaces. The room itself was nice sized and adequate, but really just felt worn and needing some updating.
The WOW suite that I was later upgraded to was, indeed, WOW. Very spacious, well appointed, and comfy. I loved the spa tub and the shower was among the best hotel showers I've encountered. The living space is huge and great for entertaining guests or having a meeting at the hotel. Only gripe here was that I was unable to get the surround sound to work with the television, but really this is a minor thing as I really didn't have enough time to watch anything anyway.
Overall I had a great experience at this hotel. Though the facilities could use a little work, the staff was absolutely fantastic. Once the facilities are updated, this will be a five star property.
- Official Description (provided by the hotel):
- The W Atlanta Midtown Hotel offers the coolest stay in the heart of Atlanta's hottest neighborhood, conveniently located near the Fox Theater, Piedmont Park, and some of the chicest clubs. ... more less
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- Also Known As:
- w Atlanta Midtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta