The 4th of July weekend was our fourth time at this hotel. The prior time we had great experiences. This time we booked a published package that included an "upscale" 4th of July barbecue and free valet parking. At check in no one knew about this package. We were told that the barbecue was from noon until 4PM on the 4th. We then learned it was from 1 until 5PM. It was published to be in one location but then learned it was at poolside. At poolside we were told that we had to pay $35/pp b/c the barbecue was not in the package. After words with the staff they said they would bill it to the room and we could then work it out on checkout. The barbecue was far from "upscale" but standard fare in which drinks and desserts were extra. We complained about the rudeness of the staff and were told that "they would tell the manager" and "they would credit back the charge". Thanks! It was in the package I paid for on check in. Upon check out there was a bar charge for more than $60.00 which, if I had not carefully reviewed the bill to be sure the valet parking and barbecue were not listed, would have been placed on my Amex card. I complained that it was not my charge and was asked if it could have been my wife's charge. Finally, they checked and found that it was incorrectly posted to our account. The hotel again advised that "they would take it off the account". Thanks - it was not mine to begin with. Upon check in they upgraded us to a higher floor. The room carpet was stained. The marble entry foyer floor had black scuffs from shoes or luggage and the bedroom mirror full of streaks. The last night the night maid used a large quantity of some nasty smelling room deodorizer causing us to have to leave our doors open to air it out. These room issues are the things I would not have made mention of at a lesser quality hotel, but this hotel purports to be a luxury hotel. Paces 88, the on site restaurant, had great food and service, as did room service.
- Official Description (provided by the hotel):
- Located in the exquisite enclave of Buckhead, The St. Regis Atlanta stands out as an impeccably groomed AAA Five Diamond boutique hotel resort with unsurpassed pampering in a grand location. ... more less
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- Also Known As:
- The St. Regis Atlanta Hotel Atlanta
- St Regis Hotel Atlanta