This is the letter I sent to the General Manager Tim, Dahlen in reference to my stay....
The highlight and purpose for my stay at the W in downtown Atlanta was a Life Celebration at the BLT Steakhouse. Myself and 21 ladies had outstanding service and enjoyed a wonderful dinner on Sunday – May 30, 2010. Every course was delightful and the staff was stupendous. We only had praises and applause for each morsel of food and the attention bestowed upon us by the wait staff and manager.
I was disappointed on Monday morning to discover that there was no open restaurant for breakfast due to the holiday. I had a guest coming to meet me and nowhere to dine. The nice young lady at the front desk advised that the restaurant at the 12 Hotel was open. Then, upon request she gladly confirmed that they were still serving breakfast and there was no wait. The lady who checked me in was also very welcoming and pleasant.
The staff highlight would be the gentleman in security (I forgot his name, but please find him. He was dressed in black suit and tie with a white shirt). I checked out on Monday, May 31st, and once home discovered that I left my bag with all my vital meds in room 1006. When I called I was transferred to security. Instead of waiting for the end of the housekeeping tour and collection of lost and found items, the gentleman proactively placed calls to locate my bag. He promptly called me back to advise that it had been found and would be at the front desk for my retrieval. However, when I returned to collect my bag the front desk rep couldn’t find it. “Mr. Security” personally came to the lobby area found the bag and gave it to me. That was outstanding customer service. I didn’t have any cash to tip him, but he truly deserves your recognition for going far beyond the call of duty!
Yes, my stay was wonderful. I look forward to returning and staying longer. My only complaint is the low quality towels in the rooms. They are thin, worn, and rough. One of them was torn around the edges, with trim detached. I would expect plush, fluffy towels in such a modern and swanky establishment. Please consider upgrading the towels to match the exquisite bathroom style. (Tim responded that they have hired a new linen company to provide plush terry products. Problem resolved.)
I appreciate your request for my feedback. I trust that my comments are well received and helpful. Thanks for the inquiry and have a fabulous Friday.
- Official Description (provided by the hotel):
- The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more less
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- Also Known As:
- w Atlanta Downtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta