My parents and I stayed here for a quick get together while I was in the area and I booked this stay through Hotwire to get the cheaper rate. We had two rooms and both had issues. The snack bar and fridge in my parents room had been "raided." The chips and peanuts were actually opened and someone had ate some. A couple other items were also opened and there were a lot of items just plain missing. The reason we knew they were missing is because my room was fully stocked, but the Maker's Mark in my room was opened and someone had taken a swig from it. The duvet in my room had a LARGE stain on it. Larger than my hand. I mentioned it to the front desk and they sent someone up to change it out, but the fact that the housekeeping staff (or as they call it at W, "room stylist") thought it was OK to leave that duvet with that stain on it is worrisome.
The hotel itself is like most W's, posh and hip, but this is only on the surface. I am in the hospitality industry and notice a lot of little things. There were plenty of nicks, scratches, dents, dings and holes in walls, furniture and carpets. The halls are dark, which I suspect is to make the hotel seem "cool" and to hide the dirt.
I had to knock on my neighbor's door and ask them to turn down their music around 11pm and my parents had to call the front desk at 1:30am to complain about some folks making a racket in the hallway.
The service was OK and the staff listened to what we had to say (I showed the photo of the stain to the front desk clerk), but their responses seemed a tad insincere.
If you're in your 20s (or act like it) and care more about the hipness of a hotel, rather than actual service, this may be the place for you, but next time I'm staying at the adult hotel.
- Official Description (provided by the hotel):
- The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more less
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- Also Known As:
- w Atlanta Downtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta