We stayed here for a night after a large conference at the Phillips Arena. We checked in that afternoon and then headed for the conference. The conference ran late into the night and upon return, the valet was woefully understaffed (surprising considering the proximity to the conference, and the fact that it was a conference hotel). This was a nuisance (waiting almost an hour to make it into the parking lot and get into the hotel) but not a huge deal. What was a deal breaker was the incredibly rude treatment by hotel staff and lack of professionalism. The harried valet had asked that we just leave our car where it was as he rushed to park the many others. Another employee,who was just standing around watching, told my friend (as I was getting my valet ticket) that he was going to have my car towed because it was in the way (where the valet had asked me to leave it). Ridiculous! Room service would not pick up the phone for almost an hour. One of my friends was locked out of his room because the hotel had given it to another guest (even though he had checked in earlier and left all of his belongings). When the poor man went to the room, he found my friends stuff. Security locked down the room (an appropriate response) but when we returned blamed my friend for the problem and told him he did not have a reservation (not sure how he had a key and his stuff in the room??!) It took an hour to get this resolved. Rather than admitting they had made a mistake and rectify the situation, the hotel gave him the runaround. And to finish our stay, while trying to get coffee the next morning, the girl waiting on us grumbled that she "couldn't wait for this day to be over". Very poor customer service. Not what I have experienced at other W hotels. I will never stay here again.
- Official Description (provided by the hotel):
- The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your W Atlanta Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w Atlanta Downtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta