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“Saints Vs Falcons”
4 of 5 bubbles Review of W Atlanta Downtown

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W Atlanta Downtown
Ranked #58 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersBronze level
New Orleans, Louisiana
1 review
“Saints Vs Falcons”
Reviewed November 26, 2013

I recently stayed at the W with a large group of friends for the Saints vs Falcons game. The hotel was perfectly located and offered easy access to bars, restaurants, and other attractions within walking distance. The hotel also offered a courtesy car service for things that were a little bit further out. To be honest the driver Travis was by far my favorite employee. He was very knowledgeable, personable, and possessed great customer service skills. The security guard Alonzo was great as well. He definitely contributed to making us feel welcome in the hotel. I assumed he was a guest service manager or maybe a lobby ambassador based upon the service he provided. I never would have guessed he worked in security. In the past, i've worked in the hospitality industry and have even trained the front office staff at the Waldorf-Astoria. I certainly have an eye for employees who offer great service. In my personal opinion, the front office staff could take a few pointers from these gentlemen on how to provide genuine, personalized guest service.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, December 3, 2013
Thank you for your comments and I will be sure to share them with Travis and Alonzo. We couldn’t agree more with you about our central downtown location. We love it! It’s a nice perk to be so close to the Georgia Dome and many other attractions. I hope you enjoyed the game, it was a good one. We look forward to welcoming you back on your next visit. Thank you for choosing W Atlanta Downtown.
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1,011 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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English first
Morrow, Georgia
1 review
Reviewed November 25, 2013

Pablo Lopez was the concierge that helped me with my stay there. He is SUPPPPEERRRRR friendly and awesome! I had plans to do propose to my girlfriend and had a couple options as far as hotel wise to do it. But, ultimately, I picked The W Atlanta Downtown because of Mr. Lopez. Keep up the great work ethic and personality man! Oh, and pretty good place to stay. The room is nice, but it wasn't too clean (but could be partly my fault ^_^). However, the view is to die for!

Room Tip: Can't beat the corner room! Great view!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, January 21, 2014
Ken, It is a pleasure to read your review regarding your stay. Our staff strives to provide each guest with sweet memories and we are glad we exceeded your expectations. I will be sure to share your comments with Pablo. Please come back again soon. Thank you for choosing W Atlanta Downtown.
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London, UK
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 24, 2013

A very modern and stylish business hotel, but they've possibly tried too hard.

My room was quite small but with a good(ish) view through a nice big window - main issue was how dark it was in there - even with all of the lights on it was still very dark in there.

The gym was good but the pool was closed the whole time I was there, which was annoying.

Room Tip: They're all really dark, so take a torch.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarethOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, December 2, 2013
Thank you for your review. We receive many great comments about the design of the room but I certainly understand that it is not for everyone. I appreciate your positive comments about FIT, our work-out facility on the 16th floor. Wet, our rooftop pool is usually open all year round for anyone wishing to take a dip. However, it was closed recently for 2 days for a routine maintenance check. I am sorry for any inconvenience this may have caused. Please come back and visit us again and get the whole W experience. Cheers!
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McDonough, GA
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 20, 2013

I stayed their with my husband for his birthday weekend. I reserved one of their WOW suites and it did not disappoint. However the contemporary stylings actually made it hard to find the guest bathroom because it was behind a wall of glass mirrors. I know they make every attempt to have you purchase items from their mini bar fridge but when you pay the money for a WOW suite I think they've made enough money off you that it shouldn't matter and they should give you access to fridge. They have a nice lounge on the second floor that stayed open until 2 am - nice drinks and a nice variety of music. You could tell the DJ catered to the crowd. The valet was a little poorly organized but outside of this the I will definitely return.

Room Tip: The WOW suite is worth the money
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ponder72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, December 3, 2013
Thank you for posting a review! We think our rooms are amazing – especially the Wow Suite. I’m glad you enjoyed it. Interestingly, we usually receive positive feedback regarding the hotels contemporary design. I’m glad to hear that you were impressed with Drinkshop, our craft cocktail bar which has a great selection of specialty drinks. We look forward to seeing you on your next stay. Cheers!
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Washington DC, District of Columbia
Level Contributor
2 reviews
Reviewed November 19, 2013

My company came to Atlanta for a Board meeting and we were "wowed" from the moment we arrived. From the valet...truly excellent men with great sense of humor, customer service at the reception (Maddy is fabulous...she came through with getting my dry cleaning done PAST the deadline for same day...and has a magnificent personality perfect for the W).

Vicki Taylor, Director of Venues, Cathy (Kathy?) in Food & Beverages...both are truly AMAZING...embodying the Whatever, Whenever mantra of W. Khoa made sure everything was perfectly prepared and organized to our specifications and beyond. Thanks ladies.

There is a young man in banquets named David who made a huge impression with his attentiveness and professionalism. It was a relief knowing that he and the other members of the banquet team that were always present for all of our meal functions. David...THANKS MAN! GREAT JOB!!!!!

The members enjoyed thmselves immensely...so did I!

Thank you! We'll be back!

Green Features: Very much in keeping with my company's own philosophy on green practices.
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 27, 2013
Mark, Thank you for this wonderful review. I’m glad you were able to get your dry cleaning back the same day. We really try to adhere by our Whatever/Whenever mantra. On behalf of the entire staff, I cannot thank you enough for taking the time to recognize the service received. I am delighted that you enjoyed your interaction with the staff because they truly are one-of-a-kind. I will be sure to share your kind words with Maddy, Vicki, Cathy, Khoa, David and the rest of the team. Thank you for choosing W Atlanta Downtown and we look forward to welcoming you back.
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Knoxville, Tennessee
1 review
Reviewed November 18, 2013

I was in town for an interview, and I was pleasantly surprised by the warm welcome I was given. I am a young student, but I was still treated with the utmost respect. The valet host, Abraham, was very helpful as well. He helped direct me to my interview and dinner. Overall, I had a great experience.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAS11112013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 27, 2013
Thank you for the wonderful review. We hope the interview went well. I look forward to sharing your kind words with Abraham and the rest of our team. Thank you for choosing W Atlanta Downtown. Until next time. Cheers!
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Erkrath, Germany
Level Contributor
248 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed November 9, 2013 via mobile

As I was attending a group for a meeting at Atlanta, the reservation had been made by the organizers. The quality of information you get for the room and all hotel facilities is not good, you have to ask for everything, the written info is not available, but the in-room menue is widely explained. The rooms are stylish, but somewhat dark even when you switch on every light. The shower walls are made of glass which helps your partner to watch you getting cleaned, even if you don't need this. The toilet has a door, so even there you might expect privacy. But there are some amenities like shampoo, and the room is spacious enough for two, and it's cleaned well. The breakfast for groups might not be a good suggestion, only the intervention of the group's manager brought some fresh fruits on the table, also some bread. The scrambled eggs were of special convenience quality, but without alternative. So it's a good idea to stay here if you know these specialities.

Stayed November 2013, traveled on business
Helpful?
Thank Mchenchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 20, 2013
Thank you for your comments. I’m glad you enjoyed the design of the hotel and found the rooms to be spacious. We realize that all room configurations are not for everyone and we do have different styles to offer. Next time, you might reserve a Fabulous room which has an opaque glass wall and a door that separates the bedroom from the WC for added privacy. For business meetings, the menu is pre-ordered ahead of time so the selection is limited on that day. However, we do have a great restaurant on site, BLT Steak which offers Breakfast, Lunch, and Dinner. You can enjoy an amazing meal without ever having to leave the hotel. Thank you for choosing W Atlanta Downtown and we look forward to your next visit.
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Additional Information about W Atlanta Downtown

Property: W Atlanta Downtown
Address: 45 Ivan Allen Jr Blvd NW, Atlanta, GA 30308-3052
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Atlanta
#18 Green Hotel in Atlanta
#23 Luxury Hotel in Atlanta
#29 Business Hotel in Atlanta
#30 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — W Atlanta Downtown 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more   less 
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Also Known As:
w Atlanta Downtown Hotel Atlanta
w Hotels Atlanta
w Hotel Atlanta

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