I recently stayed at the W with a large group of friends for the Saints vs Falcons game. The hotel was perfectly located and offered easy access to bars, restaurants, and other attractions within walking distance. The hotel also offered a courtesy car service for things that were a little bit further out. To be honest the driver Travis was by far my favorite employee. He was very knowledgeable, personable, and possessed great customer service skills. The security guard Alonzo was great as well. He definitely contributed to making us feel welcome in the hotel. I assumed he was a guest service manager or maybe a lobby ambassador based upon the service he provided. I never would have guessed he worked in security. In the past, i've worked in the hospitality industry and have even trained the front office staff at the Waldorf-Astoria. I certainly have an eye for employees who offer great service. In my personal opinion, the front office staff could take a few pointers from these gentlemen on how to provide genuine, personalized guest service.
- Official Description (provided by the hotel):
- The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more less
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- Also Known As:
- w Atlanta Downtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta